Neat Pulse Control Service Update – July 30, 2024
Last updated on August 1, 2024 at 16:00 UTC:
This incident is now closed. For more up-to-date information on Pulse Control Status, please navigate to: https://support.neat.no/c/neat-pulse/updates/
UPDATE on July 30, 2024 at 20:52 UTC:
Microsoft has stated that Azure services have been restored in most places around the globe. Please feel free to test your login to Pulse as normal service has now been restored.
UPDATE on July 30, 2024 at 15:22 UTC:
Pulse login issues are still happening due to Azure services disruptions. Please see the notification from Microsoft here: https://azure.status.microsoft/en-gb/status
The team is continuing to monitor Azure status and will update this page.
UPDATE on July 30, 2024 at 14:38 UTC:
The login issues to Pulse management platform are resolved. We will continue to monitor the system and provide updates.
UPDATE on July 30, 2024 at 14:12 UTC:
Azure services are having widespread disruptions globally as described here: https://azure.status.microsoft/en-gb/status
Pulse management platform is being affected due to this outage at the moment.
UPDATE on July 30, 2024 at 12:26 UTC:
We are experiencing an issue where it is not possible to login to Pulse management platform from certain regions in the world. We have identified this issue to be related to the Microsoft Azure cloud services, which are currently ongoing some service disruptions here.
Please note that this issue should not have any impact on the Neat device’s ability to join Zoom or Teams calls.
At Neat, we pride ourselves on providing a great service and we apologize for any inconvenience this service disruption has caused.
We will continue to update the following table to keep you informed on our progress.
Incident timeline
| Current status: [July 30, 2024; 20:52 UTC] | Microsoft Azure services have been restored around most of the world. Pulse users can login again. |
| Previous status: [July 30, 2024; 15:22 UTC] | The login issues have returned due to global disruptions of Azure services. We are continuing to monitor Azure status and will update this page. |
| Previous status: [July 30, 2024; 14:38 UTC] | The login issues to Pulse are now resolved. We will continue to monitor the system as well as Azure services status. |
| Previous status: [July 30, 2024; 14:12 UTC] | Azure services disruptions are now reported globally and no longer regional. |
| Previous status: [July 30, 2024; 12:26 UTC] | Users from certain regions (e.g. UK) are unable to login to Pulse management platform due to issues with Azure services |