Neat devices: Version 20230928 Release Notes
...and will not upgrade. However, if you would like to upgrade to the 20230928 release, please enable ‘Automatic updates’ and the Neat device(s) will download the latest firmware release and...
Neat will provide support for Neat devices running current released software version and the previous released software version.
If you have opted out of ‘Automatic updates’ on your Neat device, you will become responsible for manually upgrading all your Neat devices using the Zoom Room or Microsoft Teams administrator portal.
To ensure you can always get support from Neat’s technical team, please make sure you keep your devices on a supported software release. If you encounter an issue with older software (outside our support policy), when you reach out to us for technical support, we will ask you to upgrade to a supported software release first.
For any questions or concerns, or if you need Neat’s technical team, please email us at support@neat.no.
Known issues on Neat devices are kept up to date in our latest release notes.
To find our latest known issues, navigate to https://support.neat.no/c/manage/updates/, select the most recent release notes, then navigate to the known issues section of the article.
Neat Bar has five built in microphones angled in an end-fire array and three sensor mics, to enable advanced differential beamforming and optimize audio pick up for up to 16 feet (5 meters).
Neat Bar pairs with our Neat Pad controller, which has two built-in microphones as well. When we enable these mics in a future software release, the audio pick up will be further enhanced to support even larger meeting rooms.
Neat Bar pairs with our Neat Pad controller, which has two built-in microphones. When we enable these mics in a future software release, the controller will function as an external table microphone. It is not possible to connect an external microphone to the Neat Bar. Only Neat Bar Pro has this capability.
Yes. The Neat Pad can be connected to a third-party Zoom Rooms system to replace an iPad and other off the shelf controllers. With Neat Pad as your Zoom Rooms controller you no longer have to worry about individual iOS updates. Its integrated ultrasonic speaker ensures wireless content sharing works every time. And with an upcoming software release, Neat Pad will enable you to manage everything directly from the Zoom Portal.
No. Neat Pad’s built-in microphones leverage Neat Audio Processing which is not supported by third-party Zoom Rooms systems. Neat Pad’s built-in microphones will be supported with Neat Bar after an upcoming software release
Previously, audio was not supported during HDMI sharing on Microsoft Teams Rooms for Android.
As of March/April 2023, Microsoft introduced support for audio over HDMI content sharing: Release notes
Teams app version: 1449/1.0.96.2023031201
Please confirm that both devices are running the latest Teams app and confirm that “Include Audio” is enabled in the Teams Admin Settings > General > Content Sharing.
...and will not upgrade. However, if you would like to upgrade to the 20230928 release, please enable ‘Automatic updates’ and the Neat device(s) will download the latest firmware release and...
...an improvement/bug-fix release. There are no new features in this release. Full release notes can be found here: https://support.neat.no/article/neat-devices-version-20210802-release-notes/ 4. Release Date: June 30, 2021 Neat firmware versions Zoom software...
...and will not upgrade. However, if you would like to upgrade to the 20230504 release, please enable ‘Automatic updates’ and the Neat device(s) will download the latest firmware release and...
...and will not upgrade. However, if you would like to upgrade to the 20220512 release, please enable ‘Automatic updates’ and the Neat device(s) will download the latest firmware release and...
...and will not upgrade. However, if you would like to upgrade to the 24.2.0 release, please enable ‘Automatic updates’ and the Neat device(s) will download the latest firmware release and...
...and will not upgrade. However, if you would like to upgrade to the 24.1.0 release, please enable ‘Automatic updates’ and the Neat device(s) will download the latest firmware release and...
...and will not upgrade. However, if you would like to upgrade to the 20221128 release, please enable ‘Automatic updates’ and the Neat device(s) will download the latest firmware release and...
...on Neat. In this release, we have introduced the option to disable ‘Automatic updates’. You are now able to opt out of ‘Automatic updates’. When future software releases become available,...
...it will remain on the existing software release (i.e. February 2021 release) and will not upgrade. However, if you would like to upgrade to the May 2021 release, please enable...
...and will not upgrade. However, if you would like to upgrade to the 20231116 release, please enable ‘Automatic updates’ and the Neat device(s) will download the latest firmware release and...