Get started: Neat Pulse app hub beta for room/desk booking

Last updated May 13, 2024


Neat Pulse app hub is an open ecosystem app platform that makes third-party business applications accessible on Neat devices. Neat devices will now be able to run Zoom, Microsoft Teams, or the app(s) that a business chooses on any Neat device. Accessible from Neat Pulse, IT administrators have the ability to enable, deploy and manage selected applications across their Neat deployment to take advantage of the tools they already use across their teams.

This article aims to provide instructions on how to enable room and desk booking beta applications on Neat Pad for Scheduling.

Pre-requisites for deploying Neat Pulse app hub:

  • An account on a Neat Pulse tenant with the apphub Scheduling beta enabled is required
  • Neat Pads dedicated for use on this beta, which must be connected to the network and able to connect to Neat Pulse.

Instructions to enable room/desk booking applications for your Neat Pulse tenant

  • Step 1: Log into your Neat Pulse tenant that has the app hub enabled for room/desk booking beta
  • Step 2: Click on the “Apps” menu and enable the room/desk booking applications you would like to have accessible for your tenant.
  • Step 3: Go to devices and add a new device.
  • Step 4: Make a note of the enrolment code.
  • Step 5: Reset Neat Pad or use a new Neat Pad.
  • Step 6: If it is a new Pad, please go to step 7. If it’s a Pad that is already in-use, please factory reset it by pressing the reset button for 10 seconds and then proceed to step 10.

Note: Steps 7-9 in this article are instructions for brand new Neat Pads being setup for the first time. If your new Neat Pad has a firmware version newer than NFA1-20230504.0202, you can proceed to step 10 without a factory reset. Otherwise, please follow the steps below.

  • Step 7: New Neat Pads may need to be updated twice to get new enough firmware for this beta. This does not happen automatically at this point and therefore you will need to check if the Pad is running the correct firmware version for this beta. Plug the pad in and follow the out-of-box wizard choosing “Add Neat Pad for room availability” and then click continue.
  • Step 8: Follow the wizard up to the point where the device will update its software. After the Pad updates itself and reboots, press the reset button (at the back of the pad) once and you will see the following screen.
  • Step 9: If the firmware version shown is NFA1-20230504.0202 please factory reset the device by holding the reset button for 10 seconds. Once it turns back on, follow the wizard and the Pad will go through another automatic upgrade, this time to the intended version. Once this is complete you can proceed with the instructions below.

Note: The following instructions are for Neat Pads that are running the latest stable software release ( If your device is not on the latest stable release, please consult steps 7-9 first.

  • Step 10: Follow the install wizard until you get to the “choose setup” screen and select “Add Neat Pad for room availability” and then continue with the wizard.
  • Step 11: When you get to the Neat Pulse screen enter the enrolment code from above.
  • Step 12: Wait for the device to enroll into Neat Pulse, This will take a couple of minutes.
  • Step 13: For “Choose platform”, Choose “Other”.
  • Step 14: Choose the room/desk booking provider you want.
  • Step 15: Tap launch Neat apps.
  • Step 16: The chosen app will install and you can now configure the room/desk booking provider you chose according to the provider’s requirements.

Reporting Bugs

Please report any issues you find to your Neat Product specialist (not the Neat technical support team).