How to Enable Remote Access on Neat Devices
Last updated on October 29, 2026
Neat’s Remote access feature allows administrators to log in to Neat’s web admin via a web browser and access/retrieve useful information. From this server, you can collect logs, upload certificates, configure a static IP address, view general system information, and configure audio and video settings.
Contents
1. Enable remote access
Note: For set up information for your Neat device, see How to set up your Neat device.
1.1 During OOB setup
- Briefly press and release the reset button on the back of each device. (Pressing and holding the reset button for longer may initiate the factory reset process.) This will display the About this Neat device page—make a note of the IP address and Serial number (which is also physically written on the back of the device).*
- Ensure that the device/laptop you are using to access the web admin server is connected to the same network as the Neat device. Then, open a web browser and enter:
https://<IP_address_of_Neat_Device>
Note: When downloading logs from Neat Bar/Bar Pro, please make sure you download logs from both Neat Bar/Neat Bar Pro and Neat Pad by navigating to each device’s web admin server. - Sign in to the web admin server using the following credentials:
- Username: oob
- Password: Entire serial number of the device e.g NA11000000000 (for Neat Pad)
The Status page is initially displayed as shown in Figure 1. (If you have not completed OOB set up, you will only see Status and Network page options.)
*Note: As there is no UI for Neat Center to view IP address, you will need the IT team to advise what the Center IP address is (findable from the MAC address), alternatively, during the OOB (out-of-box), go to a device on the same subnet and type into the browser: https://<center_serial_number>.local to obtain the IP address.
1.2 After OOB setup
Note: Remote access on Neat Center can only be enabled after OOB setup as you have to complete OOB setup on your front of room device before you can pair a Center.
On Neat Pad, Neat Board, or Neat Frame:
Step 1. First navigate to Neat’s System Settings.
- Using Zoom: Click on Settings -> General -> System Settings -> Enter passcode* -> you will now enter Neat’s System Settings. (*Zoom Room passcode is 00000 by default; alternatively, go to Zoom admin portal, navigate to Room management -> Zoom Rooms-> find your Zoom room and click Edit next to its name -> Rooms profile and search for Room Passcode. Some users may not be required to enter a passcode.)
- Using Microsoft Teams: Click on Microsoft settings More (…) -> Settings -> Device Settings -> you will now enter Neat’s System settings.
- Using Google Meet: On the right-hand side of the Neat device touchscreen, swipe left to display a slide-out menu, click Settings to enter Neat System Settings.
Step 2. From Neat’s System Settings, navigate to System -> Remote access -> toggle the option to enable it.
Step 3. You will now need to enter a password and it must be at least 8 characters long. The default username is admin.
Step 4. Once you have set the password, you will see the following messages on the Neat Pad (a similar message will be displayed on the Neat Board/Frame/device combination, depending on set up):
- Neat Pad https://<ipaddress_of_NeatPad>
- Neat Bar https://<ipaddress_of_NeatBar>
- Neat Center https://<ipaddress_of_NeatCenter>
Step 5. Now you can open your computer’s web browser and navigate to https://<ip_address> (where ip_address is the Neat device’s IP address).
Note: Ensure that the device you are using to access the web admin server is connected to the same network as the Neat device.
Note: Your browser will most likely report the website to be untrusted as Neat will provide its self-certified root certificate. You can accept this warning and move forward on the webpage. Some browsers will not allow you to bypass the error and in that case, please use a different web browser.
Step 6. You will now see the following login prompt on your browser. Enter the credentials you have set up in Step 3 (default username is admin).
2. Remote access
This section outlines the different pages and options available to you once you have logged in to a Neat device using remote access.
Note: Exact pages and contents may vary depending upon device type and whether you’ve completed the OOB set up.
2.1 Status Page
Once you log in, you will see the following Status page (Figure 3). This page allows you to download logs and view general system information, such as MAC addresses, IP addresses, serial number, firmware version, NTP server, etc.
2.1.1 Downloading logs
On the Status page, you can download the logs from the device by clicking the Get logs button. When downloading logs from Neat Bar/Bar Pro, Please make sure you download logs from both the Neat Bar and Neat Pad by accessing each device’s web admin server using its respective IP address.
IMPORTANT: Rebooting/Resetting removes the previous log from the device. If you have been asked to provide logs, please reproduce the issue and download the logs before rebooting.
Note: It is not possible to view the downloaded log as it will be in an encrypted format (file extension .p7m).
2.2 Network page
On the Network page, you can view and configure network information and upload certificates.
2.2.1 Uploading certificates
In certain deployments it may be necessary for a proxy server to perform SSL inspection due to the company’s security practices. If such a proxy server is used, Neat and supported meeting platforms, including Zoom, Microsoft Teams, and Google Meet will need to trust the certificate presented by the proxy server to establish a TLS connection.
It is possible to upload a Certificate Authority’s (CA) X.509 certificate to Neat’s trust store so that the device is able to establish successful TLS connections with such proxy servers. The CA certificate will be used by Neat firmware and Microsoft Teams, Zoom or Google Meet software to validate the proxy server’s Server Certificate during a TLS handshake.
By clicking on the ‘Certificates’ option, you will be able to add certificates to Neat’s trust store and view any certificates that have already been added.
Certificates can be uploaded during the out-of-box setup guide, before the user-selected Remote Access password is configured; to use this method login with username “oob” and the password of the Neat device’s full serial number, such as NA12345678901.
IMPORTANT: Once you upload a certificate, please reboot your Neat device. If you have a paired Neat Bar/Bar Pro and Neat Pad, you will need to upload the CA certificate to both Neat Bar and Neat Pad’s trust stores and reboot both devices.
Neat supports .pem/.cer/.cert/.crt file formats.
2.2.2 Configure a Static IP address
You can configure a Static IP address, during or after the out-of-box (OOB) setup, depending on your device, by navigating to Network > Ethernet > IP configuration > Static (Figure 5).
For more details, see How to set up a static IP on a Wired network.
2.3 Time and language page
On the Time and language page (Figure 6) you can edit the time and language settings on your Neat device.
Note: Time & language settings are only available via the web admin server on the Neat Bar, Neat Bar Pro, Neat Board, and Neat Frame. These options are not available on the Neat Pad’s web admin server; only the Status, Network, and System details are shown on the Pad.
Note: You will only see this page after the OOB setup is completed.
2.4 Audio and video page
On the Audio & video page (Figure 7) you can edit the audio and video settings on your Neat device. Music mode can only be enabled and disabled from the web admin server. Any changes made to these settings while the device is in a meeting will take place after the meeting ends.
Note: Audio & video settings are only available via the web admin server on the Neat Bar, Neat Bar Pro, Neat Board, and Neat Frame. These options are not available on the Neat Pad’s web admin server; only the Status, Network, and System details are shown on the Pad.
Note: You will only see this page after the OOB setup is completed.
2.5 System
On the System page (Figure 8), the device can be updated when it is not enrolled in Pulse. If the device is enrolled in Pulse, the Software Update option is greyed out. The System page also provides options to configure Auto Wake Up, manage the HDMI-CEC toggle, and can perform a soft reset.
2.6 Access settings and password management
On the Access settings page (Figure 9) you can manage your remote access password and lock remote access settings on your device.
2.6.1 Manage remote access password
You can remotely change the Remote access password from the Neat Bar, Neat Bar Pro, Neat Board and Neat Frame’s web admin server. In addition, it is also possible to Lock remote access settings on device so that it is not possible to change the password or turn remote access off from the device (this option is disabled by default).
Go to the Neat Bar/Bar Pro, Neat Board or Neat Frame’s web admin and once you log in, click on Access settings on the lower-left corner. You can then change the password as well as lock remote access settings on the device.
2.6.2 Hide remote access password
After enabling remote access for the first time, you are able to lock the settings on the device so the password can no longer be changed. Once you enable lock remote access settings, the Neat Pad, Neat Board, or Neat Frame’s Remote access settings will no longer show a password field and instead advise the user to sign in from the web browser to make any changes.
