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How to Set Up Neat Pad as an additional Controller for other Zoom Rooms

Last updated November 3, 2026

Contents

Can I use a Neat Pad with 3rd party Zoom Rooms?

Neat Pad can serve as a Zoom Room Controller or a Zoom Room Scheduling display for Zoom Rooms systems other than Neat Bar and Neat Board. There can be up to 10 controllers and/or scheduling displays connected to a single room.

Already enrolled in Zoom Device Management? From Neat OS 26.6.0 onward, a Neat Pad’s role (Controller or Scheduling Display) can be switched remotely from the Zoom Admin Portal — no need to repeat this setup or factory reset the device. See the Neat OS 26.6.0 release notes for details.

Considerations when using a Neat Pad with 3rd party systems

When paired with a Neat Bar, you can configure all of Neat Bar’s system settings through Neat Pad. However, this is not the case when you use Neat Pad as a standalone controller for Neat Board. Neat Board’s system settings will still need to be accessed through Neat Board itself; Neat Pad will only allow you to control features such as joining a meeting, navigating the directory, and in-meeting features such as mute/unmute, etc.

Similarly, when using Neat Pad with other Zoom Rooms, some system settings for that Zoom Room will not be available on Neat Pad. Consult the user manual/support documentation for the Zoom Room system you are using for configuration information.

How to configure a Neat Pad as a Zoom Room Controller

Please note: Administrator access is required when pairing Neat Pad with a Zoom Room that is not tied to your own personal Zoom account (Personal Zoom Room). If you do not have administrative access, request assistance from your Zoom administrator.

  1. Make sure the room you want to schedule is activated in your Zoom subscription.
  2. Connect the Pad to power (either using Power over Ethernet [PoE] on your wired network, or using the supplied PoE adapter if using wifi). Refer to the diagram printed on Neat Pad packaging.
  3. Once Neat Pad starts up, select the preferred language and press ‘Continue’
  4. Choose the option “Add Neat Pad for meeting control” and press ‘Continue’
  5. Change network details if needed and press ‘Continue’
  6. If you are setting this pad up as an additional controller / for a 3rd party Zoom room please select “Set up without pairing”.
    If you are setting this pad up as a primary controller for a Neat device (ex., Neat Board), you will now need to select the Neat device from the available list.
  7. Change the time zone if needed and press ‘Continue’
  8. Select the time format and press ‘Continue’
  9. If you would like to enroll the pad to Neat Pulse, please enter the enrollment code, alternatively please press ‘Skip’.
  10. Select the analytics and improvement preferences and press ‘Continue’
  11. Select the Zoom platform and press ‘Continue’
  12. Press ‘Launch Zoom Rooms’
  13. Ignore the pairing code and click “Sign In”

You will now need to activate Neat Pad with your Zoom subscription. If you have an activation code for the room, you can select ‘enter activation code’ and enter the 16 digit code. (Note: You can use the same activation code used to set up the Zoom room itself. Locate the activation code in that specific Zoom Room entry in the Administrator section of your organization’s Zoom subscription settings at https://zoom.us).

If you don’t have the activation code, then follow the instructions on screen to pair using the Zoom pairing code or sign in with email. Then select the endpoint you want to control from the drop-down list.

Now Neat Pad is up and running as the controller for your Zoom Room.