Neat technical support for Limited Warranty and Pulse

Last updated May 30, 2024

Starting February 1, 2024, Neat technical support will be offered on an SLA-basis to Pulse Plus or Pulse Pro subscribers.  

Limited warranty customers will continue to have best-effort Level 1 support for 1 year after the date of purchase of their Neat devices. In addition, all Neat products will continue to be covered by a one-year Limited Manufacturer Warranty. 

For more information on how Neat is committed to delivering technical support for our customers, please find Neat’s Technical Support guide for Limited Warranty and Pulse users here: