Manage – Support
Known issues on Neat devices are kept up to date in our latest release notes.
To find our latest known issues, navigate to https://support.neat.no/c/manage/updates/, select the most recent release notes, then navigate to the known issues section of the article.
Yes, certificate based 802.1x connections are currently available as beta functionality in our devices. See here for more info: How to configure 802.1x on Neat Devices
No. When configured as a scheduling display, Neat Pad doesn’t require a dedicated Zoom Room licence. As long as you’re a Zoom Rooms customer, you can add a scheduling display to all your meeting spaces without any extra licensing fee.
No. Neat Pad connects to your calendaring system through Zoom so that you can reserve a meeting room directly from your calendaring system. However, with Neat Pad configured as a scheduling display, you can also book the room directly from Neat Pad without having to go through your desktop calendaring system.
Once you launch Zoom Room software on Neat, the Bar and Pad should auto-pair and present you with a sign-in screen. Click on ‘Sign in’ and you can either ‘Enter activation code’ or sign-in to your Zoom account and select a Zoom room (or create a new Zoom Room). You will need a Zoom administrator account to obtain the ‘Activation key’ from the Zoom portal.
The Zoom Rooms activation code is in your Zoom portal. If you’ve already added the meeting room to your Zoom account, scroll down to that room name in the Zoom Portal to find your activation code.
For more information on how to sign in to your Zoom Room, please see this article from Zoom: Signing in to Zoom Rooms
Turn on Neat Pad and choose ‘Add controller’ to configure Neat Pad as a controller for any Zoom Room. Our setup wizard visually guides you through the simple steps for setup. From Neat Pad, you can sign in to your Zoom account or pair using a Zoom Room activation code. Within minutes you’ll be completely set up and ready for action.
For a step-by-step guide, see the article Neat Pad as a Controller for non-Neat Zoom Rooms
Turn on Neat Pad and choose ‘Add Neat Pad for Room Availability’ to configure Neat Pad as a scheduler for any Zoom Room. Our setup wizard visually guides you through the simple steps for both setup and mounting. From Neat Pad, you can sign in to your Zoom account or pair using a Zoom activation code. Within minutes you’ll be completely set up and ready for action.
For a step-by-step guide, please see the article Using Neat Pad as a Scheduling Display for Zoom Rooms.
Support, warranty & returns
Neat will provide support for Neat devices running current released software version and the previous released software version.
- By current released software, we mean software available through both ‘stable’ and ‘preview’ channels. Although, please note that the ‘preview’ channel software should be used for testing purposes only and not for wider production use.
- By prior released software, we mean the last ‘stable’ software release before the current ‘stable’ was promoted.
If you have opted out of ‘Automatic updates’ on your Neat device, you will become responsible for manually upgrading all your Neat devices using the Zoom Room or Microsoft Teams administrator portal.
To ensure you can always get support from Neat’s technical team, please make sure you keep your devices on a supported software release. If you encounter an issue with older software (outside our support policy), when you reach out to us for technical support, we will ask you to upgrade to a supported software release first.
For any questions or concerns, or if you need Neat’s technical team, please email us at firstname.lastname@example.org.
Neat devices are sold with a 1-year warranty included. We also offer additional 1 or 2 year extended warranties at the time of purchase. Extended warranty prices are listed on neat.no.
View our complete warranty statement here.
You have a full 30 days to try out any Neat product risk-free. If you love it, keep it. If it’s not the right fit, we’ll gladly accept your return and credit you for the full amount of your order, including shipping upon receipt of the returned unit at our warehouse. For more information on Neat’s purchasing or return policies, email email@example.com.
Try Neat Bar and Neat Pad risk free for 30 days. If you love it, keep it. If it’s not the right fit, we’ll gladly accept your return and credit you for the full amount of your order, including standard ground shipping upon receipt of the returned unit at our warehouse. For more information on Neat Bar and Neat Pad purchasing or return policy, email firstname.lastname@example.org.
We want you to be satisfied with your purchase of Neat Board. If for some reason it’s not the right fit, just return it within 30 days of purchase. Neat will gladly accept your return and credit you the amount of your order minus a restocking fee of US$ 1000 which covers packing, transportation, and handling. For more information on Neat Board purchasing or return policy, email email@example.com
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