How to download logs

A step-by-step guide on how to download logs.

How to configure Auto framing: Subject boundary

Last updated 10 February 2022 Introduction Auto framing feature allows Neat devices to optimally frame all participants in the meeting room and provide the best viewing experience for the far-end participants. It works without user intervention and can be enabled/disabled both during a call and outside of a call. However, in certain rooms with glass […]

How to enable Remote access on Neat

Remote Access allows administrators to view Neat's system information, download logs, upload certificates etc. Read this article to find out more.

How to setup Neat Sense

This guide takes you through the step-by-step process to enable Neat Sense in your environment.

How to factory reset a Neat device

In certain situations, Neat team may advise you to factory reset your Neat device and go through the setup process again. This article provides instructions on how to factory reset your Neat device.