Neat devices: Version 20220512 Release Notes
Our version 20220512 release is here! Please read this article to find out more on what is available in this release.
Purchase – Support
USB Mode (Beta)
Last updated on June 16 2022 Important Note: This feature is currently in the Beta / Preview phase and is not yet intended to be implemented in production environments. The use of this feature should be limited to testing and evaluation purposes only. While Neat devices deliver great experiences through the Zoom and Microsoft Teams […]
How to set up a Neat Board
Need some help in setting up your Neat Board for the first time? This article provides step-by-step instructions on how to setup a Neat Board out of the box.
Neat Statement on the Spring4Shell Exploit
Last updated on April 21, 2022 CVE-2022-22965 At the end of March 2022, three critical vulnerabilities in the Java Spring Framework were published, including a remote code execution (RCE) vulnerability called Spring4Shell or SpringShell. The critical severity flaw, assigned the identifier CVE-2022-22965 (CVSS score: 9.8) and dubbed “Spring4Shell”, impacts Spring model–view–controller (MVC) and Spring WebFlux […]
Microsoft Teams and Neat System Settings
Find out how to access Microsoft and Neat System Settings.
How to set up a Neat Bar
Need some help in setting up your Neat Bar for the first time? This article provides step-by-step instructions on how to setup a Neat Bar and Neat Pad out of the box.
How to set up a Neat Frame
Setting up the Neat Frame is simple! This article provides step-by-step instructions on how to set up a Neat Frame for the first time.
Neat Frame: Version 20220211 Release Notes
The first official release of the Neat Frame is here! Please read this article to find out more about the exciting new features in this release.
Neat devices: Version 20220211 Release Notes
Our version 20220211 release is here! Please read this article to find out more about the exciting new features in this release.
Understanding Neat and Microsoft Pairing on Neat devices
This article aims to answer some fundamental questions around pairing between Neat devices for Microsoft Teams Rooms.
How to download logs
A step-by-step guide on how to download logs.
Neat devices: Version 20211213 Release Notes
Our version 20211213 release is here! Please read this article to find out more on what is available in this release.
Neat Bar Pro: Version 20211213 Release Notes
The first official release of Neat Bar Pro is here! This is version 20211213 and to find out more, please read this article.
Neat Statement on the Log4Shell Exploit
CVE-2021-44228 Earlier this week, a serious vulnerability in a commonly used open-source logging library was exposed and is being actively exploited across the internet, putting a lot of organizations at risk, including the likes of corporate giants like Apple, Amazon, Tesla and Microsoft. You can read more about it here: https://www.theverge.com/2021/12/10/22828303/log4j-library-vulnerability-log4shell-zero-day-exploit How serious is it?It’s a […]
How to set up a Neat Bar Pro
Need some help in setting up your Neat Bar Pro for the first time? This article provides step-by-step instructions on how to setup a Neat Bar Pro and Neat Pad out of the box.
Neat devices: Version 20211012 Release Notes
Our version 20211012 release is here! Please read this article to find out more about the exciting new features in this release.
Neat Pad only: Version 20210922 Release Notes
Our version 20210922 release for Neat Pad is here! Please read this article to find out more about what has changed.
Sound Advice from Neat
Find out how to get the best audio experience from your Neat meeting space.
How to configure Auto framing: Subject boundary
Last updated 10 February 2022 Introduction Auto framing feature allows Neat devices to optimally frame all participants in the meeting room and provide the best viewing experience for the far-end participants. It works without user intervention and can be enabled/disabled both during a call and outside of a call. However, in certain rooms with glass […]
Neat devices: Version 20210817 Release Notes
Our version 20210817 release is here! Please read this article to find out more about the exciting new features in this release.
Multi-Stream and Auto-framing with Multi-focus framing features
In our 20210817 release, Neat team brings a new experience called 'Multi-Stream' in partnership with Zoom. Find out more!
Neat devices: Version 20210802 Release Notes
Our 20210802 release is here. Please read this article to find out more about this release.
Neat devices: June 2021 Release Notes
Our June 2021 release is here! Please read this article to find out more about the exciting new features in this release.
Neat Pad: Power over Ethernet (PoE) requirements
Power over Ethernet (PoE) requirements for Neat Pad
Neat Symmetry: Auto Framing
Neat Symmetry is Neat’s unique auto framing technology. Symmetry allows people in a Neat room to be shown in their own dynamic video frame. This improves the conference experience for other participants in the meeting by allowing people in the Neat room to be seen more easily. To learn more about how Neat Symmetry enhances […]
Zoom and Neat System Settings
Find out how to access Zoom and Neat System Settings and find out your Zoom Room Passcode
Neat devices: May 2021 Release Notes
Our May 2021 release is here! Please read this article to find out more about the exciting new features in this release.
Neat Pad as a Controller: User Guides
This user guide explains how to operate the Neat Pad as a Zoom Room Controller to join/manage meetings.
Neat Board User Guide
This user guide explains how to operate a Neat Board
Neat devices: Previous Feature Release Notes Archive
This article catalogs the Previous Firmware Releases for Neat devices.
Understanding Neat and Zoom Pairing on Neat devices
This article aims to answer some fundamental questions around pairing between Neat devices for Zoom Rooms.
How to enable Music mode on Neat
Find out how to enable Music mode so that you can talk and send background music at the same time!
How to enable Remote access on Neat
Remote Access allows administrators to view Neat's system information, download logs, upload certificates etc. Read this article to find out more.
Neat’s technical support policy
Please read this article to find out about our support policy.
Neat devices: February 2021 Release Notes
Our February 2021 release is here! Please read this article to find out more about the exciting new features in this release.
How to setup Neat Sense
This guide takes you through the step-by-step process to enable Neat Sense in your environment.
Neat sense and Neat sensors
Find out how Neat's sensors work to provide environmental data and people count to Zoom Dashboard
How to factory reset a Neat device
In certain situations, Neat team may advise you to factory reset your Neat device and go through the setup process again. This article provides instructions on how to factory reset your Neat device.
How to setup Neat Pad as a Controller for Neat Board and other Zoom Rooms
Learn how to configure the Neat Pad as a Zoom Room controller for 3rd party Zoom Rooms.
Wi-Fi support on Neat devices
All Neat devices support Wi-Fi, and are compatible with both 2.4 and 5 GHz networks. Read this article to find out more.
Using Neat Pad as a Scheduling Display for Zoom Rooms
Find out how to configure the Neat Pad as a Zoom Room Scheduling Display.
How to connect Neat Bar and Neat Pad over Wi-Fi
This article provides a step-by-step guide on how to connect a Neat Bar and Neat Pad to a Wi-Fi network and pair them together.
Network and firewall requirements for Neat
This article describes the network and firewall requirements for all Neat devices.
NTP issue with Cisco Meraki Network
An interoperability issue between Cisco Meraki network and Neat devices can cause operational issues with Neat. Find out more on this article and how to resolve this problem.