How to Troubleshoot Audio Problems

Last updated July 3, 2025

Neat Support has curated this troubleshooting article in response to setups experiencing poor audio pickup and output with Neat devices. Before you continue with the article below we encourage Neat customers to check out our general advice on improving acoustics in our Sound Advice article.

Symptom: background noise pickup

Neat’s Voice isolation

With our voice isolation model, the microphones on Neat Bars/Bar Pros and Neat Boards will now remove most unwanted noises while preserving the clarity of voices. Enabling this feature will apply to BYOD mode also.

  • To enable voice isolation, enter the “Audio & video” page in the Neat system settings of your device and enable the “Voice isolation (beta)” toggle.

Running Zoom Rooms:

For users running Zoom rooms on their devices, there are a few options to choose from at both the Zoom application level and the Neat level.

Using noise suppression for Zoom Rooms

Select from the following options:

  • Off: Disables the setting
  • Auto: Default setting
  • High: For noisy environments
    Note: There is a basic noise suppression feature in the background that cannot be turned off. Turning this setting off disables the more advanced version of noise suppression.
  • A combination of Neat’s Voice isolation and Zoom’s Noise suppression
    • Please note that we do not recommend using both Neat’s Voice isolation and Zoom’s Noise Suppression at the same time, as this can lead to double noise processing and degrade audio quality.
    • If you enable Neat’s Voice isolation, make sure Zoom’s Noise Suppression is set to Off.
    • If you want to use Zoom’s Noise Suppression (set to Auto or Aggressive), make sure Neat’s Voice isolation is Disabled.

Running Microsoft Teams for Android devices:

  • Microsoft Audio processing features are not available for Neat Devices.

Symptom: Echo and reverberation making it difficult for remote participants to understand/hear

With some rooms being more acoustically challenging than others Neat has improved its audio processing modules to adapt and reduce reverberation.

  • Neat’s Voice isolation feature includes dereverberation.
  • For larger rooms using the Neat Bar Pro, it might be worth considering using Third Party Audio over USB-C.

Running Zoom Rooms:

Zoom’s Echo cancellation feature has been disabled for Neat devices. Neat devices do all audio processing.

Running Microsoft Teams for Android devices:

Microsoft Audio processing features are not available for Neat Devices.