Neat devices: Version 24.1.0 Release Notes

Last updated on April 5, 2024

If you would like to receive email notifications for new releases, please subscribe here.

1. Introduction

This document describes the new features, improvements, bug fixes and known issues in the 24.1.0 software release for Neat Bar, Neat Bar Pro, Neat Pad, Neat Board, and Neat Frame.

As long as your Neat equipment was up and on the network after 2:00pm Central European Time (8:00am Eastern US / 5:00am Pacific US) on Saturday, February 10th, the update would have been downloaded into the Stable update channel on your device.

If you had opted out of automatic upgrades by disabling ‘Automatic updates’ on your Neat device, please note that it will remain on the existing software release and will not upgrade. However, if you would like to upgrade to the 24.1.0 release, please enable ‘Automatic updates’ and the Neat device(s) will download the latest firmware release and upgrade the Stable channel as above. Automatic updates can be enabled or disabled by going into your Neat’s System settings (from a Neat Pad, Neat Board, or Neat Frame) -> System -> Software Update.

Note: Previous release notes can be found here: https://support.neat.no/article/neat-devices-version-20231116-release-notes/

2. What’s new?

Saturday March 16th:
The built-in Zoom Room versions are:

Zoom Room Controller software version: 5.17.5
Zoom Room Appliance software version: 5.17.7

More information about the latest versions of Zoom can be found here:

The built-in Microsoft Teams versions are:

Microsoft Teams Rooms Devices (Neat Bar, Neat Bar Pro, Neat Board, and Neat Pad as a controller):

Admin Agent: 1.0.0.202310260109.product
Company Portal (for MTR devices): 5.0.6061.0
Teams Rooms Devices (MTRA 2.1): 1449/1.0.96.2024020802

Microsoft Teams Displays (Neat Frame):

Admin Agent: 1.0.0.202310260109.product
Company Portal (for Displays and Panels): 5.0.5484.0
Display (Display U3): 1449/1.0.95.2023101102

Microsoft Teams Panels (Neat Pad as a scheduler):

Admin Agent: 1.0.0.202310260109.product
Company Portal (for Displays and Panels): 5.0.5484.0
Panels (Panels U3A): 1449/1.0.97.2023111003

More information about the latest versions of Microsoft Teams can be found here:

Sunday February 11th:
The built-in Zoom Room versions are:

Zoom Room Controller software version: 5.17.5
Zoom Room Appliance software version: 5.17.5

More information about the latest versions of Zoom can be found here:

The built-in Microsoft Teams versions are:

Microsoft Teams Rooms Devices (Neat Bar, Neat Bar Pro, Neat Board, and Neat Pad as a controller):

Admin Agent: 1.0.0.202310260109.product
Company Portal (for MTR devices): 5.0.6061.0
Teams Rooms Devices (MTRA U2B.1): 1449/1.0.96.2023120801

Microsoft Teams Displays (Neat Frame):

Admin Agent: 1.0.0.202310260109.product
Company Portal (for Displays and Panels): 5.0.5484.0
Display (Display U3): 1449/1.0.95.2023101102

Microsoft Teams Panels (Neat Pad as a scheduler):

Admin Agent: 1.0.0.202310260109.product
Company Portal (for Displays and Panels): 5.0.5484.0
Panels (Panels U3A): 1449/1.0.97.2023111003

More information about the latest versions of Microsoft Teams can be found here:

Saturday February 10th:
The Neat firmware builds in this upgrade are:

Neat Pad firmware: NFA1.20240120.0109
Neat Bar firmware: NFB1.20240120.0007
Neat Board firmware: NFC1.20240120.0007
Neat Bar Pro firmware: NFD1.20240120.0009
Neat Frame firmware: NFF1.20240120.0009
Neat Board 50 firmware: NFH1.20240120.0009

The features introduced in this release are:

New NeatOS version numbering convention
Reduced stretching around camera edges when framing individuals
Improved Direct Guest Join experience with Chromium M118 support
Default camera framing option for Microsoft Teams
Other improvements

2.1 New NeatOS version numbering convention

With this release, Neat will be using a new version numbering system to make our software releases easier to refer to and keep track of. For instance, with release 24.1.0, 24 refers to the year 2024, .1 refers to the first release of 2024, and the .0 refers to any sub-releases that may come under that version.

Please note, the software build number that you will see in the device itself (in the system settings or Pulse dashboard) will still follow our previous numbering convention, specific to the device it refers to. For example, the build number for Neat Pad in this release will be NFA1.20240120.0109.

2.2 Reduced stretching around camera edges when framing individuals

In this release, we are introducing some exciting new technology that enhances the image quality of individuals being framed by Neat Symmetry. In the past, meeting participants that were close to the edge of the image were shown with some stretching effect. This has been corrected, so everyone appears the same, regardless of where in the camera field of view they are positioned.

2.3 Updated Chromium support

Neat now supports Chromium 118, allowing us to continue to develop Direct Guest Join functionality in partnership with Zoom and Microsoft.

2.4 Default camera framing option for Microsoft Teams Rooms Devices

In this release, we have implemented a way for Microsoft Teams users to select a default camera framing option on their Neat Bar/Neat Board devices. In previous releases, the camera during Microsoft Teams meetings would default to whatever framing was used at the end of the last call. Now when users select a default camera control using Microsoft Teams admin settings (Settings -> Device settings -> Teams -> Teams admin -> Devices -> Room Camera), that camera setting will be applied at the start of each new call.

2.5 Other improvements

This release contains other minor bug fixes and improvements to Neat devices.

3. Fixed bugs and improvements

Issue reference	Description
CUS-727	In previous releases, it was possible for user to hear a static noise while sharing audio content over HDMI on a Neat Bar Pro. This issue has been resolved in this relase
CUS-811	In previous releases it was possible for a Neat Bar or Neat Board to become unresponsive on the BYOD mode screen after a USB-C connection is removed. This issue has been resolved in this release.
CUS-889	In previous releases it was possible for Neat firmware upgrades to fail due to insufficient disk space. This issue has been resolved in this release.
CUS-916	In previous releases it was possible for the admin password for Neat’s remote access feature to show up in decrypted log files as a plain text string. This issue has been resolved in this release.

4. Known issues

Issue reference	Description
INBUGS-31	‘Unable to verify certificate’ message is displayed when uploading CA certificate which has a text part before the actual certificate part. To work around this issue, copy only the certificate portion (BEGIN CERTIFICATE / END CERTIFICATE) to a file and save it as .pem/.cert etc.
ZOOM-93	In this release, Zoom’s noise suppression algorithm is enabled by default, which can cause poor experience when using Music Mode on Neat devices. We recommend turning off Zoom noise suppression (on the touch controller or via ZDM) as long as Neat Music Mode is turned ‘on’ for Bar Pro, Board 50 and Frame.
CUS-326	In this release, color correction configuration options are available in the accessibility settings on the Neat Board and Neat Bar Pro, but enabling the feature will not have any effect on the screen.
CUS-635	In this release, if a Neat Bar is rebooted while BYOD mode is enabled and in use, the Neat camera and Microphone will no longer function as expected until the USB-C cable is unplugged and replugged from the device.
CUS-651	In this release, it is possible for a Neat Bar and Neat Pad to lose the ability to pair over Wifi.
CUS-668	In this release, it is possible for digital signage in Zoom to be displayed incorrectly on a display connected to the HDMI2 port on a Neat Bar Pro.
CUS-760	In this release, it is possible for a Neat device to show an “untrusted server certificate” warning due to a network timing issue. Rebooting the device should resolve the error in these scenarios.
CUS-825	In this release, rebooting a Neat device will cause Wi-Fi to become enabled even when it had been previously disabled.
CUS-896	In this release, it is possible for a display connected to the HDMI1 port of a Neat Bar Pro to not wake up as expected when “Auto Wake Up” and “HDMI CEC” are enabled.
CUS-955	In this release, it is possible for a Neat device to initiate content sharing when no HDMI source is connected to the device. In this scenario the “content” will appear as a black screen with a green Bar running horizontally along the bottom.
INBUGS-1663	In this release, not all external audio hardware is synchronized with the mute indicator and volume slider in Zoom or Microsoft Teams while using Audio over USB on a Neat Bar Pro.
INBUGS-1664	In this release, switching between external audio hardware and the internal speaker while using Audio over USB on a Neat Bar Pro does not always work during a Zoom meeting.
INBUGS-2114	In this release, it is possible for a Neat Pad to emit a notification “chime” noise while launching applications
INBUGS-2242	Zoom has added a room noise reduction feature in ZR 5.17.5 that is enabled by default. In some situations, this feature could possibly cause voice dropouts in the call audio, especially when combined with Neat’s Voice Isolation functionality. If these voice dropouts are noticed, it is recommended to disable the Zoom noise reduction feature in the Zoom settings.
CA-573	In this release, certain network configurations and environmental conditions can cause a network timing issue on the Neat Pad after updating to a future version. This can result in the device getting stuck in on a firmware upgrade screen with a download bar that shows zero progress. More information about this issue can be found here: https://support.neat.no/article/neat-os-24-2-0-release-hold/

5. How to check if you have the new build

Zoom Rooms Software Versions: Click on the Settings button on the lower left corner of Neat Pad, Neat Board, or Neat Frame. Then click on ‘About’. The Zoom software version numbers will be displayed on the right.

Microsoft Teams Software Versions: Click on the “More” button on the main screen of the Neat Pad, Neat Board, or Neat Frame. Then click on “Settings” and “About” and the Microsoft Teams software version numbers will be displayed.

Neat Firmware Versions: From your Neat system settings, navigate from System Settings -> System -> About and you should be able to view the serial number and firmware versions for each device.

You can also see the serial number and firmware version of your Neat devices in the Zoom Room administrator portal and the Teams Admin Center (TAC) online portal.

6. Getting help from Neat

We encourage you to visit our support website and view new articles, FAQs, how-to and troubleshooting guides which are being regularly added there. Please search the following page to find answers to your common questions or problems: https://support.neat.no

If you encounter an issue with your Neat device, please email: support@neat.no and one of our technical support engineers will reach out to you.

Note: Neat provides support on Neat devices running current released software, or running software from the previous release. For more information on our support policy, please see the article ‘Neat’s technical support policy’.

IMPORTANT: Please see our privacy policy at https://neat.no/privacy-policy/