Use – Support
Known issues on Neat devices are kept up to date in our latest release notes.
To find our latest known issues, navigate to https://support.neat.no/c/manage/updates/, select the most recent release notes, then navigate to the known issues section of the article.
Often referred to as Neat Symmetry, Individual auto framing is an innovation that aims to restore visual balance between remote home workers and meeting-room participants.
With Individual auto framing, we can now dynamically frame individuals in the meeting room and join the frames together, eliminating the distance between them. The result is a single frame with multiple meeting participants, all roughly at the same size.
For more details, please read this article about Neat auto framing.
The default volume can be set on Neat Pad: Go to ‘Settings’ – ‘Speaker’ – ‘Volume’.
To create a recording when using your Neat Bar, you can press the Record button on your Neat Pad. Note that you must be the host of a meeting in order to be able to record it, or have permission to do so from the meeting’s host. When you begin the recording, it will be uploaded to the cloud. Once the meeting is over, a link to your recording will be emailed to you.
Support, warranty & returns
Neat will provide support for Neat devices running current released software version and the previous released software version.
- By current released software, we mean software available through both ‘stable’ and ‘preview’ channels. Although, please note that the ‘preview’ channel software should be used for testing purposes only and not for wider production use.
- By prior released software, we mean the last ‘stable’ software release before the current ‘stable’ was promoted.
If you have opted out of ‘Automatic updates’ on your Neat device, you will become responsible for manually upgrading all your Neat devices using the Zoom Room or Microsoft Teams administrator portal.
To ensure you can always get support from Neat’s technical team, please make sure you keep your devices on a supported software release. If you encounter an issue with older software (outside our support policy), when you reach out to us for technical support, we will ask you to upgrade to a supported software release first.
For any questions or concerns, or if you need Neat’s technical team, please email us at email@example.com.
Neat devices are sold with a 1-year warranty included. We also offer additional 1 or 2 year extended warranties at the time of purchase. Extended warranty prices are listed on neat.no.
View our complete warranty statement here.
You have a full 30 days to try out any Neat product risk-free. If you love it, keep it. If it’s not the right fit, we’ll gladly accept your return and credit you for the full amount of your order, including shipping upon receipt of the returned unit at our warehouse. For more information on Neat’s purchasing or return policies, email firstname.lastname@example.org.
Try Neat Bar and Neat Pad risk free for 30 days. If you love it, keep it. If it’s not the right fit, we’ll gladly accept your return and credit you for the full amount of your order, including standard ground shipping upon receipt of the returned unit at our warehouse. For more information on Neat Bar and Neat Pad purchasing or return policy, email email@example.com.
We want you to be satisfied with your purchase of Neat Board. If for some reason it’s not the right fit, just return it within 30 days of purchase. Neat will gladly accept your return and credit you the amount of your order minus a restocking fee of US$ 1000 which covers packing, transportation, and handling. For more information on Neat Board purchasing or return policy, email firstname.lastname@example.org
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