Neat devices: Version 24.2.0 Release Notes

Last updated on April 24, 2024

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1. Introduction

This document describes the new features, improvements, bug fixes and known issues in the 24.2.0 software release for Neat Bar, Neat Bar Pro, Neat Pad, Neat Board, and Neat Frame.

As long as your Neat equipment was up and on the network after 9:55am Central European Time (3:55am Eastern US / 12:55am Pacific US) on Sunday, April 14th, the update would have been downloaded into the Stable update channel on your device.

If you had opted out of automatic upgrades by disabling ‘Automatic updates’ on your Neat device, please note that it will remain on the existing software release and will not upgrade. However, if you would like to upgrade to the 24.2.0 release, please enable ‘Automatic updates’ and the Neat device(s) will download the latest firmware release and upgrade the Stable channel as above. Automatic updates can be enabled or disabled by going into your Neat’s System settings (from a Neat Pad, Neat Board, or Neat Frame) -> System -> Software Update.

Note: Previous release notes can be found here: https://support.neat.no/article/neat-devices-version-24-1-0-release-notes/

2. What’s new?

Saturday April 27th:
The built-in Zoom Room versions are:

Zoom Room Controller software version: 5.17.9
Zoom Room Appliance software version: 5.17.7.5

More information about the latest versions of Zoom can be found here:

The built-in Microsoft Teams versions are:

Microsoft Teams Rooms Devices (Neat Bar, Neat Bar Pro, Neat Board, and Neat Pad as a controller):

Admin Agent: 1.0.0.202310260109.product
Company Portal (for MTR devices): 5.0.6061.0
Teams Rooms Devices (MTRA 2.1.2): 1449/1.0.96.2024032804

Sunday April 14th:
The Neat firmware builds in this upgrade are:

Neat Pad firmware: NFA1.20240312.0503
Neat Bar firmware: NFB1.20240312.0005
Neat Board firmware: NFC1.20240312.0005
Neat Bar Pro firmware: NFD1.20240312.0005
Neat Frame firmware: NFF1.20240312.0005
Neat Board 50 firmware: NFH1.20240312.0008

The built-in Zoom Room versions are:

Zoom Room Controller software version: 5.17.5
Zoom Room Appliance software version: 5.17.7

More information about the latest versions of Zoom can be found here:

The built-in Microsoft Teams versions are:

Microsoft Teams Rooms Devices (Neat Bar, Neat Bar Pro, Neat Board, and Neat Pad as a controller):

Admin Agent: 1.0.0.202310260109.product
Company Portal (for MTR devices): 5.0.6061.0
Teams Rooms Devices (MTRA 2.1.1): 1449/1.0.96.2024030101

Microsoft Teams Displays (Neat Frame):

Admin Agent: 1.0.0.202310260109.product
Company Portal (for Displays and Panels): 5.0.5484.0
Display (Display U3): 1449/1.0.95.2023101102

Microsoft Teams Panels (Neat Pad as a scheduler):

Admin Agent: 1.0.0.202310260109.product
Company Portal (for Displays and Panels): 5.0.5484.0
Panels (Panels U3A1): 1449/1.0.97.2024010401

More information about the latest versions of Microsoft Teams can be found here:

The features introduced in this release are:

Support for Neat Center
Devices menu shows all paired devices and connectivity status
Additional details shown after Pulse Enrollment during OOB setup
New warning message while disabling Wi-Fi
Improved Direct Guest Join experience with Chromium M122 support
Support for French-Canadian keyboard
Support for Chatham time zone
Other improvements

2.1 Support for Neat Center

With this release we are proud to announce support for the Neat Center. The Neat Center is a companion device that lets remote meeting attendees follow the conversation more closely by clearly hearing and seeing everyone in the room, even when those in the room are far away from the main device or facing inward, discussing something among themselves. It’s simple to set up, gives you flexible placement options, and further improves the capabilities of your Neat devices for enhanced context and engagement.

The Neat Center provides a 360 degree camera field of view and an omnidirectional 16x mic array for optimal audio pickup throughout the room. Whether it’s mounted on the ceiling or placed on a table, this powerful and versatile device will be sure to take your meeting experience to the next level.

Firmware versions for the Neat Center will start with the prefix NFL1.

2.2 Devices menu shows all paired devices and connectivity status

In this release, all devices paired devices will be shown in the “Devices” menu along with their connectivity status regardless if they are currently connected. In previous releases, devices would be removed from this list as soon as they became disconnected or unpaired.

2.3 Additional details shown after Pulse enrollment during OOB setup

Additional details are now shown when Neat Pulse enrollment is complete during a device’s OOB setup. After enrolling a device in Pulse, information about its Pulse organization will be shown along with its room name and settings profile.

2.4 New warning message while disabling Wi-Fi

In this release we have included a warning message to prevent users from disabling Wi-Fi on devices that are not already connected to Ethernet. Doing so can cause a device to lose its pairing status, and will require a factory reset in order for pairing to be restored.

2.5 Improved Direct Guest Join experience with Chromium M122 support

Neat now supports Chromium M122, allowing for improved functionality when joining Teams or Zoom meetings via Direct Guest Join.

2.6 Support for French-Canadian keyboard

This release contains support for French-Canadian keyboard layouts. You can configure this from the Neat system settings on your device, System settings -> Time & language -> Language -> Français (Canada).

2.7 Support for Chatham time zone

This release contains support for the Chatham (GMT +13:45) time zone. You can configure this from the Neat system settings on your device, System settings -> Time & language -> Time zone -> Chatham.

2.8 Other improvements

This release contains other minor bug fixes and improvements to Neat devices.

3. Fixed bugs and improvements

Issue reference	Description
CUS-637	In previous releases it was possible a paired Neat Board and Neat Pad running Microsoft Teams to show different values for the Neat Board’s speaker volume. This issue has been resolved in this release.
CUS-680/ CUS-710	In previous releases it was possible for the Zoom application on a Neat Bar to crash while sharing content via HDMI. This issue has been resolved in this release
CUS-825	In previous releases, rebooting a Neat device would cause Wi-Fi to become enabled even when it had been previously disabled. This issue has been resolved in this release.
CUS-875	In previous releases it was possible for a Neat Bar Pro connected to certain HDMI extension equipment to experience no incoming or outgoing audio during Microsoft Teams calls. This issue has been resolved in this release.
CUS-881	In previous releases it was possible for a Neat Bar Pro to emit a buzzing noise while initiating content share via HDMI. This issue has been resolved in this release.
CUS-896	In previous releases it was possible for a display connected to the HDMI1 port on a Neat Bar Pro to not wake up as expected while “Auto wake up” was enabled. This issue has been resolved in this release.
CUS-926	In previous releases it was possible to receive an “Error while parsing certificates” message while uploading a certificate to a Neat device using our 802.1x python tool due to an error in our code. This has been resolved in this release.
CUS-955	In previous releases it was possible for a Neat Bar Pro to automatically start sharing content even when no content source is connected. The shared screen in this scenario would appear as a black screen with a green bar near the bottom. This issue has been resolved in this release
CUS-963	In our previous release, manually adjusting the camera on a Neat Bar Pro running Zoom until it is fully zoomed in and panned all the way to one side would cause camera controls to stop working as expected. This issue has been resolved in this release.
CUS-977	For a period of time between late February and mid March 2024 it was possible to experience audio echo while utilizing Direct Guest Join to call in to a Microsoft Teams meeting from a Neat Bar Pro that is set up as a Zoom Room. This was resolved on March 12th when Microsoft reverted a change that was previously made in their back end.
CUS-979	In previous releases it was possible for the volume of a Neat Board to behave unexpectedly when being controlled from a paired Neat Pad. This issue has been resolved in this release.

4. Known issues

Issue reference	Description
INBUGS-31	‘Unable to verify certificate’ message is displayed when uploading CA certificate which has a text part before the actual certificate part. To work around this issue, copy only the certificate portion (BEGIN CERTIFICATE / END CERTIFICATE) to a file and save it as .pem/.cert etc.
ZOOM-93	In this release, it is not possible to disable Zoom’s ‘Advanced Noise Suppression’ feature. As a result, any users using the ‘Music mode’ feature will notice that their audio is being suppressed by Zoom’s noise suppression algorithm, making the experience poor. This issue is being investigated by the Zoom engineering team.
CUS-326	In this release, color correction configuration options are available in the accessibility settings on the Neat Board and Neat Bar Pro, but enabling the feature will not have any effect on the screen.
CUS-635	In this release, if a Neat Bar is rebooted while BYOD mode is enabled and in use, the Neat camera and Microphone will no longer function as expected until the USB-C cable is unplugged and replugged from the device.
CUS-651	In this release, it is possible for a Neat Bar and Neat Pad to lose the ability to pair over Wifi.
CUS-668	In this release, it is possible for digital signage in Zoom to be displayed incorrectly on a display connected to the HDMI2 port on a Neat Bar Pro.
CUS-760	In this release, it is possible for a Neat device to show an “untrusted server certificate” warning due to a network timing issue. Rebooting the device should resolve the error in these scenarios.
INBUGS-1663	In this release, not all external audio hardware is synchronized with the mute indicator and volume slider in Zoom or Microsoft Teams while using Audio over USB on a Neat Bar Pro.
INBUGS-1664	In this release, switching between external audio hardware and the internal speaker while using Audio over USB on a Neat Bar Pro does not always work during a Zoom meeting.
INBUGS-2114	In this release, it is possible for a Neat Pad to emit a notification “chime” noise while launching applications
INBUGS-2242	Zoom has added a room noise reduction feature in ZR 5.17.5 that is enabled by default. In some situations, this feature could possibly cause voice dropouts in the call audio, especially when combined with Neat’s Voice Isolation functionality. If these voice dropouts are noticed, it is recommended to disable the Zoom noise reduction feature in the Zoom settings.

5. How to check if you have the new build

Zoom Rooms Software Versions: Click on the Settings button on the lower left corner of Neat Pad, Neat Board, or Neat Frame. Then click on ‘About’. The Zoom software version numbers will be displayed on the right.

Microsoft Teams Software Versions: Click on the “More” button on the main screen of the Neat Pad, Neat Board, or Neat Frame. Then click on “Settings” and “About” and the Microsoft Teams software version numbers will be displayed.

Neat Firmware Versions: From your Neat system settings, navigate from System Settings -> System -> About and you should be able to view the serial number and firmware versions for each device.

You can also see the serial number and firmware version of your Neat devices in the Zoom Room administrator portal and the Teams Admin Center (TAC) online portal.

6. Getting help from Neat

We encourage you to visit our support website and view new articles, FAQs, how-to and troubleshooting guides which are being regularly added there. Please search the following page to find answers to your common questions or problems: https://support.neat.no

If you encounter an issue with your Neat device, please email: support@neat.no and one of our technical support engineers will reach out to you.

Note: Neat provides support on Neat devices running current released software, or running software from the previous release. For more information on our support policy, please see the article ‘Neat’s technical support policy’.

IMPORTANT: Please see our privacy policy at https://neat.no/privacy-policy/