Neat Preview Channel Firmware

Last updated on February 13, 2024

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This document details what features, updates and bug fixes are new in the Neat Preview channel when compared to the Stable update channel.

1. Introduction

Neat has released a new Preview software release for you to try out! Please read this article to find out more.

NOTE: This article only information about the features, improvements and bug-fixes on the Preview build. If you are interested in learning about the full list of features and bug fixes included in our last major update, please see our latest Stable version release notes: https://support.neat.no/article/neat-devices-version-20231116-release-notes/

2. Important information about Preview channel

Neat has two ‘channels’ we use when releasing new software updates.

  • Our production software goes on our Stable channel. Updates are released via this channel when they are ready for your production environment.
  • We also have a second channel we call Preview. New updates are placed in the Preview channel for a few weeks before being promoted to the Stable channel.

The good news is that you already have access to both channels.

IMPORTANT NOTE: Please keep in mind that Preview updates are for evaluation and not yet under full support. We do not recommend updating Neat devices that are currently being used in a production environment with Preview software. Once you move your device to the Preview channel, you will not be able to return your test device to the Stable channel version of the software after upgrading to Preview. 

Ideally, you should use a Neat device that is in a lab or a lower-risk user environment to try out the Preview software. And please report any feedback or issues you find while testing to us using the steps outlined in section 7. Getting help from Neat. We would love to hear from you!

Unlike Stable release that will automatically upgrade all of your Neat devices, if you are willing to test Preview release, you will need to manually configure your Neat devices to look for and download the Preview software. To do this, follow the steps below:

  • To change a Zoom Neat device to the Preview update channel, navigate to System Settings -> System -> Software Update -> Update channel on Neat Pad, Neat Board, and Neat Frame.
  • To change a Microsoft Teams Neat device to the Preview update channel, navigate to Settings > Device Settings > System > Software Update > Update channel on Neat Pad and Neat Board.

Once you move to the Preview channel, as long as your Neat devices are powered up and on the network after 2:00pm Central European Time (8:00am Eastern US/ 5:00am Pacific US) when Neat releases a new version to the Preview channel, your Neat device will automatically download and upgrade at 2am local time on the next day.

If there is already a newer version available when you move your Neat device to the Preview channel, your Neat device will automatically download the new version and upgrade at 2am local time on the next day.

3. What’s new

Expected Wednesday February 14th:
The Neat firmware builds in this upgrade are:

  • Neat Pad firmware: NFA1.20240120.0113
  • Neat Bar firmware: NFB1.20240120.0011
  • Neat Board firmware: NFC1.20240120.0011
  • Neat Bar Pro firmware: NFD1.20240120.0015
  • Neat Frame firmware: NFF1.20240120.0015
  • Neat Board 50 firmware: NFH1.20240120.0015

In this Preview release, we are getting ready for the launch of Neat Center. We’re extremely excited about getting Neat Center into our customers’ hands this coming April. Neat Center is going to create some rich new conferencing experiences for Neat users, and will make all of your meeting participants feel like they are in the room with you. You can learn more about Neat Center here.

Please note – this release does not contain other changes that affect Neat’s current production product line.

Monday February 5th:
The built-in Zoom Room versions are:

  • Zoom Room Controller software version: 5.17.5
  • Zoom Room Appliance software version: 5.17.5

More information about the latest versions of Zoom can be found here:

Sunday February 4th:
The Neat firmware builds in this upgrade are:

  • Neat Pad firmware: NFA1.20240120.0109
  • Neat Bar firmware: NFB1.20240120.0007
  • Neat Board firmware: NFC1.20240120.0007
  • Neat Bar Pro firmware: NFD1.20240120.0009
  • Neat Frame firmware: NFF1.20240120.0009
  • Neat Board 50 firmware: NFH1.20240120.0009

This update contains a fix for issue CUS-916.

Thursday February 1st:
The Neat firmware builds in this upgrade are:

  • Neat Pad firmware: NFA1.20240120.0107
  • Neat Bar firmware: NFB1.20240120.0005
  • Neat Board firmware: NFC1.20240120.0005
  • Neat Bar Pro firmware: NFD1.20240120.0007
  • Neat Frame firmware: NFF1.20240120.0007
  • Neat Board 50 firmware: NFH1.20240120.0007

The built-in Zoom Room versions are:

  • Zoom Room Controller software version: 5.16.5(2354)
  • Zoom Room Appliance software version: 5.16.5(3917)

More information about the latest versions of Zoom can be found here:

The built-in Microsoft Teams versions are:

Microsoft Teams Rooms Devices (Neat Bar, Neat Bar Pro, Neat Board, and Neat Pad as a controller):

  • Admin Agent: 1.0.0.202310260109.product
  • Company Portal (for MTR devices): 5.0.6061.0
  • Teams Rooms Devices (MTRA U2B.1): 1449/1.0.96.2023120801

Microsoft Teams Displays (Neat Frame):

  • Admin Agent: 1.0.0.202310260109.product
  • Company Portal (for Displays and Panels): 5.0.5484.0
  • Display (Display U3): 1449/1.0.95.2023101102

Microsoft Teams Panels (Neat Pad as a scheduler):

  • Admin Agent: 1.0.0.202310260109.product
  • Company Portal (for Displays and Panels): 5.0.5484.0
  • Panels (Panels U3A): 1449/1.0.97.2023111003

More information about the latest versions of Microsoft Teams can be found here:

The features introduced in this release are:

  • New NeatOS version numbering convention
  • Reduced stretching around camera edges when framing individuals
  • Improved Direct Guest Join experience with Chromium M118 support
  • Default camera framing option for Microsoft Teams
  • Other improvements

3.1 New NeatOS version numbering convention

With this release, Neat will be using a new version numbering system to make our software releases easier to refer to and keep track of. For instance, with release 24.1.0, 24 refers to the year 2024, .1 refers to the first release of 2024, and the .0 refers to any sub-releases that may come under that version.

Please note, the software build number that you will see in the device itself (in the system settings or Pulse dashboard) will still follow our previous numbering convention, specific to the device it refers to. For example, the build number for Neat Pad in this release will be NFA1.20240120.0103.

3.2 Reduced stretching around camera edges when framing individuals

In this release, we are introducing some exciting new technology that enhances the image quality of individuals being framed by Neat Symmetry. In the past, meeting participants that were close to the edge of the image were shown with some stretching effect. This has been corrected, so everyone appears the same, regardless of where in the camera field of view they are positioned.

3.3 Improved Direct Guest Join experience with Chromium M118 support

Neat now supports Chromium 118, allowing for improved functionality when joining Teams or Zoom meetings via Direct Guest Join.

3.4 Default camera framing option for Microsoft Teams

In this release, we have implemented a way for Microsoft Teams users to select a default camera framing option on their Neat device. In previous releases, the camera during Microsoft Teams meetings would default to whatever framing was used at the end of the last call. Now when users select a default camera control using Microsoft Teams admin settings (Settings -> Device settings -> Teams -> Teams admin -> Devices -> Room Camera), that camera setting will be applied at the start of each new call.

3.5 Other improvements

This release contains other minor bug fixes and improvements to Neat devices.

4. Fixed bugs and improvements

Issue referenceDescription
CUS-727In previous releases, it was possible for user to hear a static noise while sharing audio content over HDMI on a Neat Bar Pro. This issue has been resolved in this relase
CUS-811In previous releases it was possible for a Neat Bar or Neat Board to become unresponsive on the BYOD mode screen after a USB-C connection is removed. This issue has been resolved in this release.
CUS-889In previous releases it was possible for Neat firmware upgrades to fail due to insufficient disk space. This issue has been resolved in this release.
CUS-916In previous releases it was possible for the admin password for Neat’s remote access feature to show up in decrypted log files as a plain text string. This issue has been resolved in this release.

5. Known issues

Issue referenceDescription
INBUGS-31‘Unable to verify certificate’ message is displayed when uploading CA certificate which has a text part before the actual certificate part. To work around this issue, copy only the certificate portion (BEGIN CERTIFICATE / END CERTIFICATE) to a file and save it as .pem/.cert etc. 
ZOOM-93In this release, it is not possible to disable Zoom’s ‘Advanced Noise Suppression’ feature. As a result, any users using the ‘Music mode’ feature will notice that their audio is being suppressed by Zoom’s noise suppression algorithm, making the experience poor. This issue is being investigated by the Zoom engineering team.
CUS-326In this release, color correction configuration options are available in the accessibility settings on the Neat Board and Neat Bar Pro, but enabling the feature will not have any effect on the screen.
CUS-635In this release, if a Neat Bar is rebooted while BYOD mode is enabled and in use, the Neat camera and Microphone will no longer function as expected until the USB-C cable is unplugged and replugged from the device.
CUS-651In this release, it is possible for a Neat Bar and Neat Pad to lose the ability to pair over Wifi.
CUS-668In this release, it is possible for digital signage in Zoom to be displayed incorrectly on a display connected to the HDMI2 port on a Neat Bar Pro.
CUS-760In this release, it is possible for a Neat device to show an “untrusted server certificate” warning due to a network timing issue. Rebooting the device should resolve the error in these scenarios.
INBUGS-1663In this release, not all external audio hardware is synchronized with the mute indicator and volume slider in Zoom or Microsoft Teams while using Audio over USB on a Neat Bar Pro.
INBUGS-1664In this release, switching between external audio hardware and the internal speaker while using Audio over USB on a Neat Bar Pro does not always work during a Zoom meeting.
INBUGS-2114In this release, it is possible for a Neat Pad to emit a notification “chime” noise while launching applications
INBUGS-2242Zoom has added a room noise reduction feature in ZR 5.17.5 that is enabled by default. In some situations, this feature could possibly cause voice dropouts in the call audio, especially when combined with Neat’s Voice Isolation functionality. If these voice dropouts are noticed, it is recommended to disable the Zoom noise reduction feature in the Zoom settings.

6. How to check if you have the new build

Zoom Rooms Software Versions: Click on the Settings button on the lower left corner of Neat Pad, Neat Board, or Neat Frame. Then click on ‘About’. The Zoom software version numbers will be displayed on the right.

Microsoft Teams Software Versions: Click on the “More” button on the main screen of the Neat Pad, Neat Board, or Neat Frame. Then click on “Settings” and “About” and the Microsoft Teams software version numbers will be displayed.

Neat Firmware Versions: From your Neat system settings, navigate from System Settings -> System -> About and you should be able to view the serial number and firmware versions for each device.

You can also see the serial number and firmware version of your Neat devices in the Zoom Room administrator portal and the Teams Admin Center (TAC) online portal.

7. Getting help from Neat

We encourage you to visit our support website and view new articles, FAQs, how-to  and troubleshooting guides which are being regularly added there. Please search the following page to find answers to your common questions or problems: https://support.neat.no

If you encounter an issue with your Neat device, please email: support@neat.no and one of our technical support engineers will reach out to you.

Note: Neat provides support on Neat devices running current released software, or running software from the previous release. For more information on our support policy, please see the article ‘Neat’s technical support policy’.

IMPORTANT: Please see our privacy policy at https://neat.no/privacy-policy/