Neat Preview Channel Firmware

Last updated on May 31, 2024

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This document details what features, updates and bug fixes are new in the Neat Preview channel when compared to the Stable update channel.

1. Introduction

Neat has released a new Preview software release for you to try out! Please read this article to find out more.

NOTE: This article only information about the features, improvements and bug fixes on the Preview build. If you are interested in learning about the full list of features and bug fixes included in our last major update, please see our latest Stable version release notes: https://support.neat.no/article/neat-devices-version-20231116-release-notes/

2. Important information about Preview channel

Neat has two ‘channels’ we use when releasing new software updates.

  • Our production software goes on our Stable channel. Updates are released via this channel when they are ready for your production environment.
  • We also have a second channel we call Preview. New updates are placed in the Preview channel for a few weeks before being promoted to the Stable channel.

The good news is that you already have access to both channels.

IMPORTANT NOTE: Please keep in mind that Preview updates are for evaluation and not yet under full support. We do not recommend updating Neat devices that are currently being used in a production environment with Preview software. Once you move your device to the Preview channel, you will not be able to return your test device to the Stable channel version of the software after upgrading to Preview. 

Ideally, you should use a Neat device that is in a lab or a lower-risk user environment to try out the Preview software. And please report any feedback or issues you find while testing to us using the steps outlined in section 7. Getting help from Neat. We would love to hear from you!

Unlike Stable release that will automatically upgrade all of your Neat devices, if you are willing to test Preview release, you will need to manually configure your Neat devices to look for and download the Preview software. To do this, follow the steps below:

  • To change a Zoom Neat device to the Preview update channel, navigate to System Settings -> System -> Software Update -> Update channel on Neat Pad, Neat Board, and Neat Frame.
  • To change a Microsoft Teams Neat device to the Preview update channel, navigate to Settings > Device Settings > System > Software Update > Update channel on Neat Pad and Neat Board.

If there is already a newer version available when you move your Neat device to the Preview channel, your Neat device will automatically download the new version and upgrade at 2 am local time on the next day.

3. What’s new

Promotion on June 1st:
The Neat firmware builds in this upgrade are:

  • Neat Pad firmware: NFA1.20240516.0501
  • Neat Bar firmware: NFB1.20240516.0658
  • Neat Board firmware: NFC1.20240516.0658
  • Neat Bar Pro firmware: NFD1.20240516.0007
  • Neat Bar Generation 2 firmware: NFE1.20240516.0007
  • Neat Frame firmware: NFF1.20240516.0007
  • Neat Board 50 firmware: NFH1.20240516.0007
  • Neat Center firmware: NFL1.20240516.0004

The built-in Zoom Room versions are:

  • Zoom Room Controller software version: 6.0.6.2720
  • Zoom Room Appliance software version: 6.0.6.4799

More information about the latest versions of Zoom can be found here:

The built-in Microsoft Teams versions are:
Microsoft Teams Rooms Devices (Neat Bar, Neat Bar Pro, Neat Bar Gen 2, Neat Board, Neat Board 50, and Neat Pad as a controller):

  • Admin Agent: 1.0.0.202402202353.product
  • Company Portal (for MTR devices): 5.0.6061.0
  • Teams Rooms Devices (MTRA 2.2): 1449/1.0.96.2024042606

Microsoft Teams Displays (Neat Frame):

  • Admin Agent: 1.0.0.202402202353.product
  • Company Portal (for Displays and Panels): 5.0.5484.0
  • Display (Display U3): 1449/1.0.95.2023101102

Microsoft Teams Panels (Neat Pad as a scheduler):

  • Admin Agent: 1.0.0.202402202353.product
  • Company Portal (for Displays and Panels): 5.0.5484.0
  • Panels (Panels U3A2): 1449/1.0.97.2024040202

More information about the latest versions of Microsoft Teams can be found here:

The features introduced in this release are:

  • Hearing audio out for assisted listening devices
  • HDMI screen mirroring
  • Updates to network and firewall requirements
  • Ability to change device hostname with DHCP option 12
  • Improved device addition workflow on Board and Board 50
  • Improved error reporting in Devices menu
  • Additional instructions to enable individual auto framing when Neat Center is connected
  • Additional third party microphone support
  • Changes to default camera behavior on Neat Frames running Microsoft Teams
  • Other improvements

3.1 HDMI audio out for assisted listening devices

With this release you are now able to connect assisted listening devices to the HDMI2 or HDMI3 ports on Neat products with an upgraded chipset, such as the Neat Bar Pro, Neat Bar Gen 2, and Neat Board 50.

This feature can be enabled in the Accessibility menu in your Neat system settings (System settings -> Accessibility -> HDMI audio out for assistive listening device)

Note: This feature is not available on Neat Bars and Neat Boards.

3.2 HDMI screen mirroring

This release introduces the ability to mirror the primary display on through all HDMI-out ports on a Neat device. This feature can be enabled the Display menu in your Neat system settings (System settings -> Display -> HDMI screen mirroring)

3.3 Updates to network and firewall requirements

In this release, we have removed the requirement to connect to connectivitycheck.neat.no via TCP port 80 (HTTP). We have also deprecated some older services that are no longer in use.

For an up-to-date list of Neat’s network and firewall requirements please see the following support article: https://support.neat.no/article/network-and-firewall-requirements-for-neat/

3.4 Ability to change device hostname with DHCP option 12

In this release you are now able to customize a device’s hostname using DHCP option 12, or through the device’s web admin server when remote access is enabled. Once remote access has been configured the option to change a device’s hostname will appear in the network settings of a device’s web admin server.

3.5 Improved device addition workflow on Board and Board 50

The process of adding both Neat Pads and Neat Centers to Neat Board devices has been improved. In this release we have removed the Pairing menu in the system settings of Neat Board devices, and both Neat Pad and Neat Center can be paired using the Devices menu. After selecting the “Add device” option users will now have the ability to select between adding a Neat Pad and a Neat Center.

3.6 Improved error reporting in the Devices menu

In this release, we have included some additional error reporting in device’s system settings to show when other paired devices are disconnected. In the main screen the circle next to the Devices menu will turn orange and a message will appear to inform users that one or more devices is not connected.

3.7 Audio switching between Neat Center and front-of-room devices

The Neat Center is often the best device for speech capture, but not always. As an example, a user standing in front of the room and presenting near a the front of room device like a Neat Bar will typically be picked up better by the Neat Bar’s mics.

In this release, the Neat’s audio algorithm will detect whether the Neat Center or the front-of-room microphones should be used better audio quality and will automatically switch to the microphones that are best suited for each scenario.

3.8 Additional instructions to enable individual auto framing when Neat Center is connected

When a Neat Center is added to a Neat system, a message will now appear to instruct users to enable individual auto framing to make sure the Neat Center cameras will be active during calls.

3.9 Additional third-party microphone support

This release introduces mute synchronization on the Shure ANIUSB-MATRIX USB Audio Network Interface and the Shure MXWAPXD2 microphone system when they are connected to a Neat Bar Pro with the Audio over USB feature enabled.

3.10 Changes to default camera behavior on Neat Frames running Microsoft Teams

In this release the default camera behavior of a Neat Frame running Microsoft Teams has changed to Auto Framing: Group. If the camera setting is changed during a call, the Neat Frame will enter the next call with the last camera setting that was used.

3.11 Other improvements

This release contains other minor bug fixes and improvements to Neat devices.

4. Fixed bugs and improvements

Preview on June 1st:

Issue referenceDescription
CUS-1062In previous release, Neat Bar 2 could sometimes struggle to output a stable image when sending 4K 30fps via the HDMI 1 output to a 4K TV display. This is resolved in this release.

Preview on May 29th:

Issue referenceDescription
CUS-639In previous releases, it was possible for devices running Microsoft Teams to enter standby mode when content is being shared outside of a call. This issue has been resolved in this release.
CUS-859/ CUS-997In previous releases it was possible for devices running Microsoft Teams to enter standby mode when content is being shared outside of a call. This issue has been resolved in this release.
CUS-983Previously it was possible for a Neat Center’s microphones to be inactive during calls until the entire system is rebooted. This issue has been resolved in this release.
CUS-987Previously it was possible for a Neat Bar to send popping noises into calls when voice isolation was enabled. This issue has been resolved in this release.
CUS-1016Previously, configuring a Neat Pulse settings profile that includes a font size during the OOB setup can cause a Neat Pad to revert back to the language selection screen. This issue has been resolved in this release.
CUS-1028In our previous release, it was possible for a Neat Board or Neat Board 50 with screen standby enabled and auto wake up disabled to stay in standby mode after a connected Pad is interacted with. This issue has been resolved in this release.
CUS-1044In our previous release an issue in Neat’s firmware could cause Neat Pads to behave unexpectedly. This behavior included but was not limited to reboot cycles and dropped connectivity. This issue has been resolved in this release.
CUS-1056Previously it was possible for a Neat Center to send duplicate camera feeds of a single user in the room. This issue has been resolved in this release.
CUS-1073Previously the Neat Center’s microphones would not be activated during cross-platform Direct Guest Join calls. This issue has been resolved in this release.
CUS-1076Previously, users would not come into focus until they have been speaking for a few seconds while using Speaker Focus. This has been improved in this release.
CUS-1077Previously, speaker focus would be disabled when more than 6 users were detected in a room. This issue has been resolved in this release.
CUS-1078Previously, an unnecessary camera adjustment would be triggered shortly after the focus shifts while speaker focus is being used. This issue has been resolved in this release.

5. Known issues

For a full list of our known issues, please see our latest release Stable Channel release notes: https://support.neat.no/article/neat-devices-version-24-2-0-release-notes/

6. How to check if you have the new build

Zoom Rooms Software Versions: Click on the Settings button on the lower left corner of Neat Pad, Neat Board, or Neat Frame. Then click on ‘About’. The Zoom software version numbers will be displayed on the right.

Microsoft Teams Software Versions: Click on the “More” button on the main screen of the Neat Pad, Neat Board, or Neat Frame. Then click on “Settings” and “About” and the Microsoft Teams software version numbers will be displayed.

Neat Firmware Versions: From your Neat system settings, navigate from System Settings -> System -> About and you should be able to view the serial number and firmware versions for each device.

You can also see the serial number and firmware version of your Neat devices in the Zoom Room administrator portal and the Teams Admin Center (TAC) online portal.

7. Getting help from Neat

We encourage you to visit our support website and view new articles, FAQs, how-to and troubleshooting guides which are being regularly added there. Please search the following page to find answers to your common questions or problems: https://support.neat.no

If you encounter an issue with your Neat device, please email: support@neat.no and one of our technical support engineers will reach out to you.

Note: Neat provides support on Neat devices running current released software, or running software from the previous release. For more information on our support policy, please see the article ‘Neat’s technical support policy’.

IMPORTANT: Please see our privacy policy at https://neat.no/privacy-policy/