Neat Preview Channel Firmware

Last updated on April 24, 2024

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This document details what features, updates and bug fixes are new in the Neat Preview channel when compared to the Stable update channel.

1. Introduction

Neat has released a new Preview software release for you to try out! Please read this article to find out more.

NOTE: This article only information about the features, improvements and bug-fixes on the Preview build. If you are interested in learning about the full list of features and bug fixes included in our last major update, please see our latest Stable version release notes: https://support.neat.no/article/neat-devices-version-20231116-release-notes/

2. Important information about Preview channel

Neat has two ‘channels’ we use when releasing new software updates.

• Our production software goes on our Stable channel. Updates are released via this channel when they are ready for your production environment.
• We also have a second channel we call Preview. New updates are placed in the Preview channel for a few weeks before being promoted to the Stable channel.

The good news is that you already have access to both channels.

IMPORTANT NOTE: Please keep in mind that Preview updates are for evaluation and not yet under full support. We do not recommend updating Neat devices that are currently being used in a production environment with Preview software. Once you move your device to the Preview channel, you will not be able to return your test device to the Stable channel version of the software after upgrading to Preview. 

Ideally, you should use a Neat device that is in a lab or a lower-risk user environment to try out the Preview software. And please report any feedback or issues you find while testing to us using the steps outlined in section 7. Getting help from Neat. We would love to hear from you!

Unlike Stable release that will automatically upgrade all of your Neat devices, if you are willing to test Preview release, you will need to manually configure your Neat devices to look for and download the Preview software. To do this, follow the steps below:

• To change a Zoom Neat device to the Preview update channel, navigate to System Settings -> System -> Software Update -> Update channel on Neat Pad, Neat Board, and Neat Frame.
• To change a Microsoft Teams Neat device to the Preview update channel, navigate to Settings > Device Settings > System > Software Update > Update channel on Neat Pad and Neat Board.

Once you move to the Preview channel, as long as your Neat devices are powered up and on the network after 2:00pm Central European Time (8:00am Eastern US/ 5:00am Pacific US) when Neat releases a new version to the Preview channel, your Neat device will automatically download and upgrade at 2am local time on the next day.

If there is already a newer version available when you move your Neat device to the Preview channel, your Neat device will automatically download the new version and upgrade at 2am local time on the next day.

3. What’s new

Saturday April 27th:
The built-in Microsoft Teams versions are:
Microsoft Teams Panels (Neat Pad as a scheduler):

• Admin Agent: 1.0.0.202310260109.product
• Company Portal (for Displays and Panels): 5.0.5484.0
• Panels (Panels U3A2): 1449/1.0.97.2024040202

Saturday April 20th:
The built-in Zoom Room versions are:

• Zoom Room Controller software version: 5.17.9
• Zoom Room Appliance software version: 5.17.7.5

More information about the latest versions of Zoom can be found here:

• New updates for Zoom Room Appliances
• New Updates for Zoom Rooms Android Controller

The built-in Microsoft Teams versions are:

Microsoft Teams Rooms Devices (Neat Bar, Neat Bar Pro, Neat Board, and Neat Pad as a controller):

• Admin Agent: 1.0.0.202310260109.product
• Company Portal (for MTR devices): 5.0.6061.0
• Teams Rooms Devices (MTRA 2.1.2): 1449/1.0.96.2024032804

4. Fixed bugs and improvements

For a full list of our recent fixed bugs and improvements, please see our latest release Stable Channel release notes: https://support.neat.no/article/neat-devices-version-24-2-0-release-notes/

5. Known issues

For a full list of our known issues, please see our latest release Stable Channel release notes: https://support.neat.no/article/neat-devices-version-24-2-0-release-notes/

6. How to check if you have the new build

Zoom Rooms Software Versions: Click on the Settings button on the lower left corner of Neat Pad, Neat Board, or Neat Frame. Then click on ‘About’. The Zoom software version numbers will be displayed on the right.

Microsoft Teams Software Versions: Click on the “More” button on the main screen of the Neat Pad, Neat Board, or Neat Frame. Then click on “Settings” and “About” and the Microsoft Teams software version numbers will be displayed.

Neat Firmware Versions: From your Neat system settings, navigate from System Settings -> System -> About and you should be able to view the serial number and firmware versions for each device.

You can also see the serial number and firmware version of your Neat devices in the Zoom Room administrator portal and the Teams Admin Center (TAC) online portal.

7. Getting help from Neat

We encourage you to visit our support website and view new articles, FAQs, how-to  and troubleshooting guides which are being regularly added there. Please search the following page to find answers to your common questions or problems: https://support.neat.no

If you encounter an issue with your Neat device, please email: support@neat.no and one of our technical support engineers will reach out to you.

Note: Neat provides support on Neat devices running current released software, or running software from the previous release. For more information on our support policy, please see the article ‘Neat’s technical support policy’.

IMPORTANT: Please see our privacy policy at https://neat.no/privacy-policy/