Neat Preview Channel Firmware

Last updated on January 30, 2023

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1. Introduction

This document details what features, updates, and bug fixes are new in the Neat Preview channel when compared to the Stable update channel.

To switch to the Preview update channel on your Neat device, enter your Neat system settings and follow the menu path System -> Software update -> Update channel -> Preview Channel.

If you had opted out of automatic upgrades by disabling ‘Automatic updates’ on your Neat device, please note that it will remain on the existing software release and will not upgrade. If you would like to upgrade to the latest release, please enable ‘Automatic updates’ and the Neat device(s) will download the latest firmware release and upgrade the Preview channel as above. Automatic updates can be toggled by going into Neat’s System settings (from Neat Pad or Neat Board) -> System -> Software Update.

NOTE: This article only contains differences between the Preview and Stable update channels. For a full list of features and bug fixes included in our last major update, please see our latest version release notes: https://support.neat.no/article/neat-devices-version-20220914-release-notes/

2. What’s new?

Expected Release: Tuesday January 31st:
The Neat firmware builds in this upgrade are

  • Neat Pad firmware: NFA1.20221128.0005
  • Neat Bar firmware: NFB1.20221128.0009
  • Neat Board firmware: NFC1.20221128.0009
  • Neat Bar Pro firmware: NFD1.20221128.0009
  • Neat Frame firmware: NFF1.20221128.0005

This version resolves issue CUS-563 on the Neat Bar, Neat Board, and Neat Bar Pro.

Released: January 23 2023

The following Zoom Room versions are available

  • Zoom Room Controller software version: 5.13.5 (1760)
  • Zoom Room Appliance software version: 5.13.6 (2489)

3. Fixed bugs and improvements

Issue referenceDescription
CUS-563In the first hotfix version of the 20221128 release (NFX1.20221128.0007), the Neat Bar, Neat Board, or Neat Bar Pro would send portrait cropped video feeds to far-end participants during calls joined with the Direct Guest Join feature in Zoom or Microsoft Teams. This issue has been resolved in this release.

4. Known issues

Please see our current version release notes for a full list of known issues on Neat devices: https://support.neat.no/article/neat-devices-version-20221128-release-notes/

5. How to check if you have the new build

Zoom Rooms Software Versions: Click on the Settings button on the lower left corner of Neat Pad, Neat Board, or Neat Frame. Then click on ‘About’. The Zoom software version numbers will be displayed on the right.

Microsoft Teams Software Versions: Click on the “More” button on the main screen of the Neat Pad, Neat Board, or Neat Frame. Then click on “Settings” and “About” and the Microsoft Teams software version numbers will be displayed.

Neat Firmware Versions: From your Neat system settings, navigate from System Settings -> System -> About and you should be able to view the serial number and firmware versions for each device.

You can also see the serial number and firmware version of your Neat devices in the Zoom Room administrator portal and the Teams Admin Center (TAC) online portal.

6. Getting help from Neat

We encourage you to visit our support website and view new articles, FAQs, how-to  and troubleshooting guides which are being regularly added there. Please search the following page to find answers to your common questions or problems: https://support.neat.no

If you encounter an issue with your Neat device, please email: support@neat.no and one of our technical support engineers will reach out to you.

Note: Neat provides support on Neat devices running current released software, or running software from the previous release. For more information on our support policy, please see the article ‘Neat’s technical support policy’.

IMPORTANT: Please see our privacy policy at https://neat.no/privacy-policy/