Known issues on Neat devices are kept up to date in our latest release notes.

To find our latest known issues, navigate to https://support.neat.no/c/manage/updates/, select the most recent release notes, then navigate to the known issues section of the article.

You can change your video layout by clicking on the ‘Change View option shown on your Neat Pad Zoom Room Controller. The options are ‘Speaker’, ‘Gallery’ or ‘Thumbnail’. If you would like to see multiple participants, you can choose the Gallery view.

However, if this is not working as expected, it is possible you have your TV screen connected to the incorrect HDMI port of your Neat Bar. Please ensure that when using a single TV screen, you are connected to the HDMI 1 port of your Neat Bar to your TV monitor. If you have a second screen, you can use HDMI 2 port of your Neat Bar.

Please go to the Zoom administrator page and navigate to ‘Rooms’. Once you have chosen your specific room to edit, you can find the option ‘Start HDMI content share manually on controller’. Enabling this setting will prevent automatic sharing of content in the meeting.

Neat can use any standard flat panel display with HDMI input and a 1080p resolution (16:9 aspect ratio) or higher. In general, thinner displays with standard VESA mounting attachment points are most compatible with our mounting hardware.

Neat Bar Pro packs a stack of technology into a simple and elegant slimline device. It supports up to three screens of any size, enabling you to see people and content together more clearly. Simultaneously, its uncompromising audio and video quality give you an incredibly immersive, natural meeting experience throughout any size meeting space.

Neat Bar Pro offers the same delights as Neat Bar, such as an amazing out of the box experience, Neat Symmetry and Neat Sense, but is even more powerful as it has a Pro 100 MP camera system with wide and tele cameras, and image depth sensor. It also has a 16x pyramid mic array, subwoofer with two opposing drivers for vibration cancellation and three full-range speakers, which produce direct stereo sound throughout any room size. Neat Bar Pro can support from one to three screens, making it compatible with small, medium or large spaces, and will be audio extensible using industry standard IP-based audio standard. That way, you can integrate it with existing installations.

You can install Neat Bar Pro into any size meeting room, but, thanks to it’s far-reaching audio and camera capabilities, it is well suited for larger rooms of up to 25 to 30 participants. Our recommendations are the rooms to be around 33 feet or 10m with good acoustic properties.

Neat Bar Pro comes with everything you need to connect to your monitor(s), including all cables and mounts. You do, of course, need a subscription service with Zoom or Microsoft Teams, which you can purchase directly from Zoom, Microsoft or your value-added reseller.

Detailed specifications for Neat Bar Pro and Neat Pad can be found on our website on Neat Bar Pro Specifications.

Yes. You can connect additional Neat Pad devices to Neat Bar Pro and use them as multiple controllers in your meeting space or as schedulers for various entrances.

Neat Bar Pro ships with a wall mount, screen mount and table stand so it’s easy for anyone to install and set up, above or below one, two or even three screens. See mounting options here.

Neat Bar Pro has an advanced 16x pyramid mic array, subwoofer with two opposing drivers for vibration cancellation and three full-range speakers, which produce direct stereo sound throughout any room size. Neat Bar Pro leverages our hardware-optimized Neat Audio Processing, a set of advanced audio algorithms that optimize the natural reproduction of speech throughout your meeting room, ensuring crystal clear vocal pick up. Neat Audio Processing removes any ‘double talk’ issues, where a person’s voice becomes garbled or muted by others talking over them or by any background noise, making conversations sound more fluid.

Neat Bar Pro supports up to three screens.

Yes. You can share content with all Neat devices, whether in a remote meeting or with teammates right there in the meeting room. Of course, the easiest way is to use a direct share from your Zoom client, but you can also share content using an HDMI cable.

Neat Bar Pro empowers you to reliably share content wirelessly every time, eliminating the need for cables and dongle sharing. Additionally, Neat Bar Pro has an HDMI-in port to support 1080p content sharing.

Yes, support for third party microphones via USB cable was added to the Neat Bar Pro in the firmware version NFD1.20221128.0011.

More information about using this feature can be found in the following support article: https://support.neat.no/article/neat-bar-pro-audio-over-usb/

Yes. Like all Neat devices, Neat Bar Pro supports Neat Symmetry. With its lightning-fast image processing, Neat Bar Pro can detect, enlarge and follow in-room participants close up, no matter where they’re positioned, resulting in more lifelike engagement.

Yes, Neat Bar Pro has built-in environmental sensors for monitoring humidity and temperature. We call this capability Neat Sense.

Just plug in the two cables and you can connect Neat Bar Pro to your network wirelessly or by Ethernet.

Yes, you can, but we wouldn’t recommend it. We’ve designed and tested Neat devices to work in harmony with each other so that they provide a rich collaboration experience that works every time.

Yes. You can add Neat Pad as a scheduling display outside of any meeting space, whether it has Neat Bar Pro installed, any 3rd Party video system or other video device deployed. You can order Neat Pad here.

All Neat devices run Neat OS, a hardened and secure firmware locked to work with Zoom Rooms and Microsoft Teams.

Yes. Neat Bar Pro has a lock slot integrated into the venting holes at the bottom of the device.

Like all Neat devices, Neat Bar Pro has sensors for noise, light, people presence, real-time people count, air quality, humidity, CO2 (equivalent) and VOC (organic chemical levels in the room – scents, odors, etc.). Similar to other Neat devices, Neat Bar Pro sends the data to Zoom for display in the Zoom dashboard/metrics interface, helping you support a safe and healthy work environment.