Neat Personal Support

Neat Personal

Neat Frame is a beautifully designed all-in-one Zoom for Home device that makes it easy for users to meet while always looking and sounding their best. The combination of the unique 15.6” portrait touch screen and its superb camera ensures people always feel connected. With Neat Acoustic Bubble, unwanted background noises are naturally excluded. Neat Frame has a small footprint and can easily be moved around.

Neat Frame sells at US$ 2290. Extended warranties are available for purchase:

  • 2 year extended warranty US$ 573
  • 1 year extended warranty US$ 344

Neat Frame is now available for pre-order from a Neat certified partner or from neat.no and will begin shipping January 31, 2022.

You can pre-order Neat Frame through your value added reseller or online through Neat. The pre-order process is just like a regular order. Your value-added reseller will place the pre-order for you through Neat. If you wasn to pre-order directly from Neat,simply enter your billing and shipping information, fill in your credit card details and click submit. Your order will then be confirmed electronically, and your position in the pre-order queue secured and then fulfilled based on our FIFO (first-in, first-out) process.

Your credit card will be authorized at the time you submit your order. However, there will be no charge or credit card settlement until the order ships later this fall. The authorization will hold funds on your account for approximately 3-7 days and will be removed by your bank automatically. If there’s an issue with retaining these funds concerning your credit limit, please contact Neat (orders@neat.no), and we can speed up the removal of the authorization.

Once the product is generally available and shipping, Neat will re-authorize the card on file, and if there are any issues, contact you for further authorization. Once the card has been authorized and the product shipped, your credit card will be charged.

Your credit card will be authorized at the time you submit your order. However, there will be no charge or credit card settlement until the order ships later this fall. The authorization will hold funds on your account for approximately 3-7 days and will be removed by your bank automatically. If there’s an issue with retaining these funds concerning your credit limit, please contact Neat (orders@neat.no), and we can speed up the removal of the authorization.

We currently plan to ship pre-orders of Neat Frame beginning January 31, 2022. We will fulfil all pre-orders on a FIFO (first-in, first-out) basis.

Yes. Neat Partners can pre-order Neat Frame for their customers. Send the PO to orders@neat.no with reference to the Neat quote number and all required information. Neat will respond with an order confirmation upon receipt of the PO. The order confirmation will provide the expected ship date of Neat Frame. You can communicate that information to your customer. Purchase of Zoom Rooms licenses for Neat Frame are handled directly through Zoom.

The portrait screen of Neat Frame is designed to give you a superior experience where you can always see people and content at the same time. It is not designed to double as a PC monitor.

Neat One is the world’s first personal USB device that packs a high-quality camera, an advanced mic array and speakers into one sleek package. Neat One connects via USB-C to your laptop to deliver a superior video and audio experience to your Zoom client or any other video app of your choice. It also includes Neat Acoustic Bubble, naturally excluding unwanted background noise. With Neat One, users can run their meetings from their laptop using an external screen of their choice, while ensuring they always look and sound their best. Neat One makes your personal video experience an elevated one.

Neat One will be available for pre-order from neat.no soon. We will release more information when pre-orders open. You can sign up to receive a notification here.

Like all Neat devices, Neat Personal devices will run Neat OS, with all OS properties (network, language, time zone, etc.) managed via the Zoom portal and Neat OS system settings. All software upgrades will be done through the Zoom portal.