Neat Frame Support

Neat Personal

You can clean the screen of a Neat Board, Neat Frame or a Neat Pad with any cleaning agent that is meant for PC screens. The panel consists of glass, so any alcoholic cleaner like isopropyl sanitiser should do the job. For the rest of the product, a soft cloth slightly dampened with water or a mild detergent should work.

Please go to the Zoom administrator page and navigate to ‘Rooms’. Once you have chosen your specific room to edit, you can find the option ‘Start HDMI content share manually on controller’. Enabling this setting will prevent automatic sharing of content in the meeting.

All Neat devices run Neat OS, a hardened and secure firmware locked to work with Zoom Rooms and Microsoft Teams.

The Frame is Microsoft Teams certified as a Teams Display, which allows for use of the whiteboarding feature.

To view the meeting controls when sharing, swipe down from the top of the screen of your Frame. The Zoom meeting controls will then appear at the bottom of the Neat Frame.

This is not possible on the Neat Frame.

This is possible with a USB-C to Ethernet adapter. This adapter is not supplied by Neat and needs to be sourced separately.

Neat Frame will be Microsoft Teams Display only.

The Neat Frame is not designed to support Windows Hello authentication.

The Neat Frame is a beautifully designed all-in-one device that makes it easy for users to meet while always looking and sounding their best, and with it’s a small footprint, the Frame can be easily moved around wherever it is needed.

The combination of the unique 15.6” portrait touch screen and its superb camera ensures people always feel connected. The Frame’s sensitive microphones, audio processing technology, and strong speakers, also ensures that you can hear and be heard effectively.

The portrait screen of Neat Frame is designed to give you a superior experience where you can always see people and content at the same time. It is not designed to double as a PC monitor.