Resources - Neat Frame - Neat Support

Neat Device Attributes for Microsoft Intune Conditional Access Device Exclusions

Last Updated: April 17, 2023 Neat device attribute assignments have recently changed, and conditional access device exclusion rules may need to be adjusted accordingly. Previous device attribute assignment Previously the only attribute with Neat specific information was “displayName”. Current device attribute assignment Current attribute assignments provide additional information. The recommended attribute to exclude all Neat […]

Managing updates on Neat devices

Last updated on January 23, 2023. Introduction This article describes how Neat firmware and other software application updates are managed on Neat devices. Throughout this article, the term “firmware” will refer to the code produced and distributed by Neat which controls underlying hardware performance (cameras/microphones/speakers/screens/etc), and the term “software” or “apps” will refer to the […]

Join a meeting in a Zoom Room from the Zoom app

This user guide explains how to join a meeting on a Zoom Room device from the Zoom app. Use this when you're near an available Neat device where the meeting is not booked.

Join a meeting in a Teams Room from the Teams app

This user guide explains how to join a meeting on a Teams Room via Proximity Join from the Teams app. Use this when you're near an available device where the meeting is not booked.

Neat Frame – User Guide for Teams

This user guide explains how to operate Neat frame to join and control meetings on Teams.

Neat Frame – User Guide for Zoom

This user guide explains how to operate Neat Frame to join and control meetings on Zoom.

Tips and tricks for Zoom Direct Guest Join into Microsoft

In June 2022, Zoom introduced the Direct guest Join (DGJ) into Microsoft Teams. This allows you to join a Microsoft Teams meeting straight from the Zoom Room on an Android appliance. This does not need any other licenses or cables. Just forward the meeting to the room account and then click Join Meeting. The method […]

Zoom and Neat System Settings

Find out how to access Zoom and Neat System Settings and find out your Zoom Room Passcode

Neat Frame Support