Effective at the end of April, Neat is making the following changes to the Neat Pulse service Plans: 

Starter – New features including access to app hub, export device information. Removing audit logs as a feature of this plan. 
Plus and Pro – New features including API access, SAML SSO, scheduled software updates and audit logs.  

Access to Neat’s app hub will be available in April. These additional capabilities will be added to Neat Pulse in Q2: 

• Customized management tool to enable customers to specify precisely how and when Neat devices are upgraded 
• SAML SSO 
• Device overview export 
• Bulk enrollment   

Customers on a Plus or Pro service plan get full access to Neat Pulse APIs and can generate API keys through the Settings page on your Neat Pulse tenant. API documentation is available here: https://pulse.neat.no/apidocs/ 

The Neat Pulse API offers more flexibility and an additional interface to your Neat devices. Using the Management API, you can monitor the health of your deployment, update settings, restart devices, as well as creating enrollment codes, rooms, locations, and regions. The Neat Sense API allows you to access our device sensors and get detailed information about rooms, such as air quality and people count to make informed decisions to optimize space and device utilization. View more details here: https://pulse.neat.no/apidocs/ 

Beginning late April, Neat Pulse APIs will be available to all Neat Pulse Plus and Pro plans beginning late April. 

On March 21, Neat announced powerful new capabilities to Neat Pulse including: 

• Neat Pulse Management and Neat Sense APIs 
• App hub beta for room and desk booking applications 
• Management tool that enables administrators to specify precisely how and when Neat devices are upgraded 
• SAML SSO 
• Device overview export 
• Bulk enrollment   

Neat will support SAML SSO in Q2 2024.

Yes. Customers participating in PEP will have the option to add Pulse to their hardware evaluation.

Customers opt-in via our Starter package to try the Neat Pulse platform. LINK  

Neat Pulse Plus and Pro plans are offered through Neat Channel Partners globally. Reach out to your Neat Reseller or find a reseller here.   

No. Pulse Pro must be purchased either at time of purchase or during the 1-year limited manufacturer warranty period.  

Neat Pulse Control is a cloud-based subscription offering that provides IT administrators with access to our powerful platform where they can easily choose what to deploy across Neat devices, they can centrally manage and monitor these useful applications for control and get care through our premium support for peace of mind coverage.

Neat Pulse is currently available to all Neat customers.

Neat Pulse is offered as an annual subscription through Neat channel partners. Existing Neat customers will experience an extremely generous free trial period through December 31, 2023.

More information about getting Neat Pulse can be found here: https://neat.no/pulse/?plans

Neat Pulse is sold through Neat Channel Partners. Please reach out to your Neat Reseller or find a reseller here.   

More information about getting Neat Pulse can be found here: https://neat.no/pulse/?plans

No. But we highly recommend getting Neat Pulse for greater peace of mind, maximizing investments and uptime with Neat devices.

No. Neat Pulse Control is only available for Neat devices.

No. Microsoft Teams admin center (TAC) and Zoom Device Management (ZDM) are essential tools for configuring and administering the Microsoft Teams Rooms and Zoom Rooms software applications. Neat Pulse Control complements TAC and ZDM by giving you Neat hardware-specific management features and complete control over your meeting room software and Neat devices.

In addition to the Pulse Control platform, Neat Pulse maximizes your investment with your Microsoft Teams Rooms and Zoom Rooms by including technical support from Neat experts and extended warranty to ensure a smooth and reliable meeting experience throughout your spaces.

Neat Pulse Control will provide Neat-specific control and monitoring. You’ll have the ability to change Neat firmware settings, apply settings profiles, and enjoy secure remote control and other functions unavailable via ZDM and TAC for Neat devices. In the future, you’ll also be able to get environmental and room usage data with Neat Pulse Control.

You can sign up to receive more information about Neat Pulse here.

Access to Neat’s app hub will be available in April. These additional capabilities will be added to Neat Pulse in Q2: 

• Customized management tool to enable customers to specify precisely how and when Neat devices are upgraded 
• SAML SSO 
• Device overview export 
• Bulk enrollment   

The number of business applications are limitless. Beta of room and desk booking application will begin in April. Neat will support a range of additional workflows to address the needs of our customers:   

• Workplace management to address digital signage, visitor management, and wayfinding. 
• Team collaboration with access to online workspaces for distributed teams to brainstorm, ideate, plan and create.  
• Web apps for enabling access to generic web-based applications and for customer developed apps.  

The support of these additional application use cases will continuously be made available. Sign up for news and updates on upcoming betas here.  

Yes. Both Microsoft Teams and Zoom Rooms support alternative room and desk booking applications on Neat Pads to address space bookings. For example, a Neat Pad running Robin for room booking can utilize the same calendar account as a Neat device running Microsoft Teams Room or Zoom Rooms.  

The applications have been tested for complying with Neat requirements to run on our devices and be supported in our app hub platform. Testing of the actual application’s features on Neat devices is a collaboration with the individual app partners. As these apps are delivered in a beta, there is an expectation that there will be bugs that need to be sorted prior to GA. 

If you are interested in beta testing available applications, you can submit a beta request form here.  Once your form is received, your place in the queue will be reserved. You will receive an email to confirm participation when it’s your turn.   

Yes. App hub is part of Neat Pulse.  

This initial beta of Neat’s app hub will include room and desk booking applications for testing on Neat Pad from providers including Appspace, Flowscape, NFS Technology, Robin, Smarten Spaces, UMA and 22 Miles. Each app will become available for beta testing as they near certification readiness.  

On March 21, Neat announced powerful new capabilities to Neat Pulse including: 

• Neat Pulse Management and Neat Sense APIs 
• App hub beta for room and desk booking applications 
• Management tool that enables administrators to specify precisely how and when Neat devices are upgraded 
• SAML SSO 
• Device overview export 
• Bulk enrollment   

Neat Pulse app hub is currently in beta with access to an initial set of room and desk booking applications. As an ecosystem, applications will be added to Neat’s app hub continuously. You can sign up to receive the latest news and updates from Neat here.

Neat Pulse app hub is currently in beta with access to an initial set of room and desk booking applications. As an ecosystem, applications will be added to Neat’s app hub continuously. You can sign up to receive the latest news and updates from Neat here.

Neat is going beyond what’s been done before by creating a selection of curated applications that provide consistent specialized experiences for users across Neat devices to support various workspaces. These certified applications can be centrally deployed, managed and monitored by IT across Neat devices. Users can then switch between the business applications where it makes sense. Relevant business applications can even join a Zoom or Teams meeting using a patent-pending capability.

Yes. Workplace management applications that are used to address things like digital signage, wayfinding and meeting space bookings can be deployed with Microsoft Teams or Zoom on a Neat device to support meeting space needs. For example, a Neat Pad running Robin for room booking can run in the same meeting space as a Neat Bar running Zoom or Microsoft teams.

Yes. Once IT enables the business applications on a Neat video device, those applications are accessible to users from a menu on the device. Users can switch between the accessible applications when needed.  For instance, IT can enable apps such as Miro, browser and Slack on Neat Frame. Users will be able to click on the browser icon to experience a web application and then click out of the browser and click on the Slack icon to experience that application.

No. A user can not switch between Zoom, Microsoft Teams and business  applications. This capability is not supported by Zoom or Microsoft Teams at this time. However, IT administrators can choose to reset a Neat device to run Microsoft Teams, Zoom or business applications across meeting spaces when/if needed.

Yes. Neat’s patent pending technology enables relevant business applications running on a Neat video device to join a Zoom or Teams meeting running on a different Neat video device in the same space. For example, a Neat Board running Miro can join a Neat Bar Pro running Zoom or Microsoft Teams meeting as a companion in a meeting space.

Neat certified business apps are accessible through Neat Pulse. Within Neat Pulse, IT administrators can select from the growing list of certified applications that make sense for their business. The selected apps can then be enabled across the entire organization or across a subset of Neat devices, giving IT complete control to provide access where it makes sense.

Individual apps will be certified for individual devices, so not all apps will run on all devices. E.g. a scheduling app like Robin will only run on our Neat Pad. A whiteboarding app like Miro will only run on devices with touch displays, like Neat Board and Neat Board 50. Some apps may initially run on a select number of devices and later be expanded to support more devices, subject to further development by the respective app development partner.

Yes, IT administrators have complete control through Neat Pulse Control over what applications are enabled across their entire Neat deployment. Users only have access to those apps that IT has enabled on the device.

Neat Pulse will automatically upgrade applications by default and will also provide the ability for IT to try out beta versions of software where an app provider allows.

Yes. We’ve got our initial apps lined up to make available and we are just getting started. We are opening this up to limitless applications to support different work styles and vertical use cases where existing applications can be certified and new apps can be developed.

Businesses and developers can submit a simple form to have their app considered for certification. Business applications will need to meet Neat’s stringent requirements to become certified for Neat devices. This certification program ensures a quality experience for users. The submission will be reviewed by our Neat app hub team who will respond with details and next steps. The submission form can be found here.