Neat Pulse Support
Neat Pulse is a full-service offering that gives you technical support, an extended warranty, cloud management and monitoring for all your Neat devices.
We will release service plan details when Neat Pulse is available in spring 2023.
Yes. Neat Pulse will be offered as an annual paid subscription.
Neat Pulse will be sold exclusively through Neat Channel Partners globally beginning in spring 2023.
No. But we highly recommend getting Neat Pulse for greater peace of mind, maximizing investments and uptime with Neat devices.
We define a room as Neat devices that are paired and work together in a room or space. An example could be a Neat Board with Neat Pad as a controller or scheduler.
Yes. Neat will conduct customer trials of Neat Pulse in Q1 of 2023.
No. Neat Pulse will be sold as a subscription service billed annually. For that, you’ll get full access to technical support, an extended warranty, cloud management and monitoring for all your Neat devices.
Neat Pulse will be available to customers in spring 2023.
You can sign up to receive more information about Neat Pulse here.
No. Neat Pulse is only available for Neat devices.
No. Microsoft Teams admin center (TAC) and Zoom Device Management (ZDM) are essential tools for configuring and administering the Microsoft Teams Rooms and Zoom Rooms software applications. Neat Pulse complements TAC and ZDM by giving you Neat hardware-specific management features and complete control of your meeting room software and Neat devices.
Neat Pulse maximizes your investment with your Microsoft Teams Rooms and Zoom Rooms by including technical support from Neat experts and extended warranty to ensure a smooth and reliable meeting experience throughout your spaces.
Neat Pulse will provide Neat-specific control and monitoring. You’ll have the ability to change Neat firmware settings, apply settings profiles, and enjoy secure remote control and other functions unavailable via ZDM and TAC for Neat devices. In the future, you’ll also be able to get environmental and room usage data with Neat Pulse.
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