Neat Pulse is a full-service cloud-offering that provides customers with control of their Neat device deployment, premium support and extended warranty coverage.  Learn more about Neat Pulse here. 

Neat Pulse platform is a centralized cloud software platform that gives IT complete oversight of their Neat deployment. It provides robust management and monitoring capabilities, access to valuable insights to better understand environment conditions and utilization, and it drives unique experiences we provide through Neat devices into spaces where people meet. Neat Pulse platform has been built to build on and can be extended through APIs to other platforms including multi-vendor, multi-asset management and workplace management solutions.

This is an organization’s dedicated account within the Neat Pulse platform where they enroll, manage and monitor their Neat devices and where they get access Neat Pulse software features available based on their Neat Pulse coverage

No. But we highly recommend subscribing to Neat Pulse Plus or Pro plan for your device to provide access to advanced software features and greater peace of mind to extend the value of your Neat deployment and maximize your investment.

Yes. Neat Pulse is the heartbeat of a Neat deployment and is included with all PEP trials. During your PEP trial, you will experience all that Neat Pulse has to offer including the ability to try business applications through App Hub and advanced software features only available in our paid Neat Pulse plans.

Neat Pulse is offered as an annual subscription paid upfront through Neat channel partners and directly from Neat.no.   

Neat Pulse Starter  

Included with every Neat device at no extra cost. 

Centralized device management and monitoring 

Insights 

Access to Neat App Hub 

Neat Pulse Plus 

Advanced tools and dedicated support for optimized performance.   

Everything in Starter 

Advanced software features 

Premium support  

Greater control and confidence in your meeting spaces  

Neat Pulse Pro 

Complete coverage and peace of mind.  

Everything n Plus 

Extended hardware warranty  

View detailed Neat Pulse Plan options here. 

Yes. All Neat customers receive access to Neat Pulse Starter at no cost. It is included with the purchase of a Neat device. Neat Pulse Starter gives you access to our powerful Neat Pulse software platform to provide centralized management and monitoring of Neat devices including access to Neat App Hub.  

Sign up for Neat Pulse Starter here.  

Yes. Neat Pulse Plus builds on the Starter plan by unlocking advanced software platform features and adding premium support for enhanced performance and reliability. Neat Pulse Pro includes everything in Plus, with the added benefit of an extended hardware warranty—offering complete peace of mind and protection for your Neat investment. 

Neat Pulse is sold through Neat Channel Partners. Please reach out to your Neat Reseller or find a reseller here. 

Neat Pulse Plus and Pro plans are offered through neat.no or Neat Channel Partners globally. Reach out to your Neat Reseller or find a reseller here.  

No. Pulse Pro must be purchased either at the time of purchase or during the 1-year limited manufacturer warranty period.   

More information about getting Neat Pulse can be found here: https://neat.no/pulse/?plans 

Advanced software features of the Neat Pulse platform are available to customers through our Neat Pulse Plus, Neat Pulse Pro and Neat Select subscriptions. All Neat devices enrolled in your Neat Pulse account need to have a license for either Neat Pulse Plus, Neat Pulse Pro or Neat Select to access advanced features. For more information, contact your Neat Sales Manager. 

 Neat Pulse plan features are found here.

Yes. Advanced software features of the Neat Pulse platform are available across your Neat Pulse account. Therefore, all Neat devices enrolled in your Neat Pulse account need to have a Neat Pulse Plus, Neat Pulse Pro or Neat Select subscription for access to advanced software features.

No. Neat Pulse has been designed exclusively for Neat devices and is not available for 3rd party devices. Customers with a mix of vendors in their deployment may use the Neat Pulse APIs and a third-party device monitoring platform to get a single pane of glass.

Yes. Audit logs is a feature that is being removed from Neat Pulse Starter plan. Audit logs and a host of advanced software features will be available through Neat Pulse Plus and Pro paid plans.

No. Microsoft Teams Admin Center (TAC) and Zoom Device Management (ZDM) are essential tools for configuring and administering the Microsoft Teams Rooms and Zoom Rooms software applications. Neat Pulse complements TAC and ZDM by giving the administrator Neat hardware-specific management features and comprehensive control of not only the meeting room software but also the device.  

In addition to the Pulse Control platform, Neat Pulse maximizes your investment with your Microsoft Teams Rooms and Zoom Rooms by including technical support from Neat experts and extended warranty to ensure a smooth and reliable meeting experience throughout your spaces.

Neat Pulse will provide Neat-specific control and monitoring. The ability to change Neat firmware settings, apply settings profiles, secure remote control, view live environmental and room usage data and other functions that are not available via ZDM and TAC for Neat devices, even when devices are not connected to Zoom or Teams. In the future, historical environmental and room usage data will also be provided through Neat Pulse.

Yes. User action logs and device change logs are captured and stored in Neat Pulse. logs can be exported in a CSV format from the platform by an administrator. Audit and event logs are maintained for a minimum of 90 days.

Yes. Neat Select devices get access to all advanced features available as part of the Neat Pulse paid plans provided that any other Neat devices in the customer’s Neat Pulse account are covered with a Neat Pulse (Plus or Pro) paid subscription.

Yes. SAML SSO is supported with Neat Pulse Plus and Pro paid subscriptions. 

Neat Pulse offers several user authentication methods. Since Neat Pulse utilizes Azure AD B2C, all customers can use this service to authenticate themselves using their Microsoft or Google identities when logging on (using the OIDC authentication protocol). Neat Pulse also supports user authentication via username and password through the same service.  

  In addition, customers with all devices covered with Neat Pulse Plus, Pro or Neat Select subscriptions can configure SAML SSO and thus allow user identities to be managed by another IdP, such as Okta. For more information regarding authentication and SSO options, please reach out to your Neat Product Specialist.  

Once a Neat Pulse account Owner is authenticated, they can invite additional users to their Neat Pulse account and set them as either Owners or Admins. Owners have access to the entire account, while Admins can only administer endpoints within specified regions and cannot edit profiles, add users, or edit organization settings. 

The Neat Pulse API offers more flexibility and an additional interface to your Neat devices. Using the Management API, you can monitor the health of your deployment, update settings, restart devices, as well as creating enrollment codes, rooms, locations, and regions. The Neat Sense API allows you to access our device sensors and get detailed environmental information about rooms, such as temperature, air quality and people count to make informed decisions to optimize space and device utilization. View more details here: https://pulse.neat.no/apidocs/  

Neat Pulse APIs are available to all Neat Pulse Plus and Pro plans. 

Customers on a Neat Pulse Plus or Neat Pulse Pro service plan get full access to Neat Pulse APIs and can generate API keys through the Settings page in your Neat Pulse account. API documentation is available here: https://pulse.neat.no/apidocs/ 

Neat App Hub is a groundbreaking platform that brings essential apps customers rely on in their daily workflows directly to Neat devices. This curated ecosystem of applications empowers businesses to extend their technology solution investments to a more complete, collaborative, and engaging environment. Whether customers use a mix of tools or have a best-of-breed approach, it natively integrates those tools into Neat devices across the workplace, giving customers more choice and flexibility.

Neat App Hub goes beyond what’s been done before with video hardware devices by making available a selection of curated applications that provide consistent specialized experiences for users across Neat devices to support various workspaces and workflows. These certified applications are centrally deployed, managed and monitored by IT through Neat Pulse. Users can then select the business applications where it makes sense. Relevant business applications such as Miro can even join a Zoom or Microsoft Teams meeting hosted on another Neat device, using a patent-pending Neat Share capability.

Neat App Hub integrates the daily applications teams rely on into today’s modern workplace to address these use cases:   

• Workplace experience: streamlined and informative experiences employees have as they navigate in and around the workplace to address:  
• Room/desk booking  
• Visitor management  
• Virtual receptionist  
• Wayfinding  
• Digital signage   

Shared space collaboration: engaging and inclusive moments that matter in spaces where people come together to meet. Bringing tools and workflows traditionally deployed at the desktop to shared spaces including:  

• Visual whiteboard  
• Content management  
• Interactive presentations  
• Engaging and fun tools   
• Beyond video meetings – alternative types of video calling services and portals

Yes. Neat App Hub offers more than just a curated and expanding ecosystem of applications. It also supports custom web apps, web tools, and websites—providing greater flexibility and control. This unique feature empowers teams to create truly personalized experiences in their Neat spaces. Whether it’s a publicly accessible web app or an internal intranet tool, customers can easily integrate the apps that matter most to their workflows.

Yes! Neat App Hub already offers dozens of applications supporting a wide range of use cases—and it’s just the beginning. We’re continuously growing the ecosystem to support more workstyles, verticals, and certified apps, while enabling the development of new applications to meet evolving customer needs. If you have an app you’d like to see supported on App Hub, submit it here.

Neat App Hub offers access to dozens of market leading and common tools and applications as part of a curated and expanding ecosystem. A list of the current applications natively supported on Neat devices is here.

Yes. Neat App Hub is available across all Neat Pulse plans on Neat Pulse platform.

Yes. Neat App Hub is accessible to all customers through Neat Pulse platform.

Neat App Hub is accessible from Neat Pulse. From Neat Pulse, IT can pick and choose what they may want to make accessible across their Neat video estate from the list of available apps within Neat Pulse. The selected apps can be enabled across the entire Neat device deployment, a subset or individual devices, enabling complete control and a customized deployment tailored to a space, a team, a use case or a function, etc.

Yes. Custom apps is available to customers on Neat Pulse Plus and Pro plans.

App Hub is an open ecosystem. This means that developers bring an existing app or develop a new app to be certified for Neat App Hub. Applications need to meet Neat’s requirements to become certified for Neat devices. This certification program ensures a quality experience for our customers. To set up some time to meet with us to learn more, complete this form.

Yes. Neat’s certification program ensures a quality experience for our customers. Neat R&D rigorously tests applications to ensure they comply with requirements to run on Neat devices. This testing is a collaborative effort between Neat and the application provider. Once the testing phase is complete and an app meets Neat’s certification requirements, the app becomes accessible in beta within App Hub for customers to deploy from Neat Pulse and test on devices. As with any beta testing, there could be bugs uncovered that will be addressed prior to formal certification.

Neat Pulse will automatically upgrade applications by default and will also provide the ability for IT to try out beta versions of software where an app provider allows. 

Yes, IT administrators have complete control over what apps to enable across individual devices or the entire Neat deployment. Users only have access to those apps that IT has enabled on the device.

Certified business apps are accessible through Neat Pulse. Within Neat Pulse, IT administrators can select from the growing list of certified applications that make sense for their business. The selected apps can then be enabled across the entire organization or across a subset of Neat devices, giving IT complete control to provide access where it makes sense.

Individual apps are certified for individual devices based on appropriate use cases, so not all apps will run on all devices. E.g. a scheduling app like Robin will only run on Neat Pad. A visual whiteboarding app like Miro will only run on touch display devices such as our Neat Board device portfolio. Some apps may initially run on a select number of devices and later be expanded to support more devices, subject to further development by the respective app development partner.

Yes. Once IT enables the business applications on a Neat video device, those applications are accessible to users via the device Home screen. Users can switch between the accessible applications when needed.  For instance, IT can enable apps such as Miro, Lucid, YouTube and Google Maps on Neat Board.  Users will be able to click on the Lucid icon to collaborate within that solution and then click out of that application and click on Miro to experience that application. 

No, not without a reset of the Neat device. A user cannot switch between Zoom, Microsoft Teams and business applications as this capability is not supported by Zoom or Microsoft. However, IT administrators can choose to reset a Neat device to run Microsoft Teams, Zoom or business applications across meeting spaces when/if needed. 

Yes. Both Microsoft Teams and Zoom Rooms support alternative room and desk booking applications on Neat Pads to address space bookings. For example, a Neat Pad running Robin for room booking can utilize the same calendar account as a Neat device running Microsoft Teams Room or Zoom Rooms.

Yes. You can choose a single app to run on a Neat device from App Hub and have that run in kiosk style so that it is the always available app – to do this only enable a single app and Pulse will automatically keep that app running at all times. The optional slide out menu can also be disabled if required.

Neat App Hub offers support for digital signage on Neat Pad devices standalone and on Neat Board portfolio devices. With Neat App Hub, you can deploy digital signage applications in kiosk mode, or you can deploy it alongside multiple collaboration apps on the same device. This enables your teams to jump into any of the apps you’ve made accessible when needed and for you to display news and announcements as well. Neat plans to support 3rd party digital signage solutions on Zoom and Microsoft Teams devices in the future.

Zoom does not support 3rd party digital signage applications on Zoom Rooms devices and requires customers to use the Zoom Rooms digital signage capability. Microsoft recently announced support for Appspace and XOGO on Microsoft Teams Windows (MTR-W). They have stated that support for Microsoft Teams Rooms Android (MTR-A) is planned for sometime in 2025. 

Yes. Neat App Hub is a growing ecosystem and features apps from a number of providers address visitor management and virtual receptionist capabilities. These apps are available today to deploy on your Neat devices. The current list of providers can be found here.

Zoom Companion workflows give users the ability to link multiple devices in the same space together (permanently or temporarily) to share content, use the Zoom Whiteboard experience, access secondary camera angles (for a camera-enabled companion devices like Neat Boards) into a Zoom call. The important distinction is that this connection occurs at the Zoom Room application level. For more details, see Zoom’s documentation here.  

 Neat Share enables you to wirelessly and seamlessly share applications installed via App Hub from the “App Hub Neat device” to another “conferencing-platform-anchored Neat device” in a Zoom or Microsoft Teams call while preserving the native experience of your Zoom, Microsoft Teams and the app platform with just a tap. The important distinction is that the Neat Share connection occurs at the Neat firmware level.  

 To clarify, both workflows involve multiple devices in the room working together. Zoom Companion workflows involve all devices running Zoom Rooms and no App Hub apps. Neat Share involves one device running Zoom/Teams, and a second device running App Hub-installed apps (but not Zoom or Teams).  

Yes. Customers can bring applications running on a Neat video device into a Zoom or Microsoft Teams meeting running on a different video device in the same space using Neat Share.

Yes. Neat Share is part of Neat Pulse Plus and Pro plans. 

Neat Share is a technology that enables you to bring applications into your Microsoft Teams or Zoom meeting while natively preserving the experience of each. You can run multiple business apps on one Neat device and join a Zoom or Microsoft Teams meeting running on a different Neat video device in the same place. For example, a Neat Board running Miro can join a Neat Bar Pro running Zoom or Microsoft Teams meeting as a companion in a meeting space.