The purpose of Neat’s EOL policy is to help our customers manage product EOL transitions and migration to new Neat products, as existing products become obsolete due to market changes, replacement technologies becoming available, or development driven changes. This policy applies to all Neat hardware, software, subscriptions, and services, collectively referred to as “Products”. The […]
A step-by-step guide on how to download logs.
Troubleshooting powering up issues with Neat devices
Troubleshooting incomplete upgrade issues
Troubleshooting network connectivity issues with Neat
Troubleshooting NTP server issues
Troubleshooting mDNS issues
Troubleshooting access to cloud servers
Troubleshooting pairing issues
Troubleshooting tips to recover your Neat device from a faulty state