How to download logs
A step-by-step guide on how to download logs.
Troubleshooting - Support
Neat device is not powering on
Troubleshooting powering up issues with Neat devices
Upgrade not completing
Troubleshooting incomplete upgrade issues
No internet connection
Troubleshooting network connectivity issues with Neat
Check if NTP server is accessible
Troubleshooting NTP server issues
Checking if mDNS is enabled on your network
Troubleshooting mDNS issues
Checking Cloud storage and other urls are accessible
Troubleshooting access to cloud servers
Unable to Pair Neat Bar/Bar Pro with Neat Pad
Troubleshooting pairing issues
How to recover a Neat device
Troubleshooting tips to recover your Neat device from a faulty state