Neat device is not powering on

Troubleshooting powering up issues with Neat devices

Upgrade not completing

Troubleshooting incomplete upgrade issues

No internet connection

Troubleshooting network connectivity issues with Neat

Check if NTP server is accessible

Troubleshooting NTP server issues

Checking if mDNS is enabled on your network

Troubleshooting mDNS issues

Checking Cloud storage and other urls are accessible

Troubleshooting access to cloud servers

Unable to Pair Neat Bar/Bar Pro with Neat Pad

Troubleshooting pairing issues

How to recover a Neat device

Troubleshooting tips to recover your Neat device from a faulty state