Neat Pulse Control version release notes

Last updated on November 15, 2024

Current Version: 1-29

Release date: Roll out started on November 13, 2024

Features

The slide out menu can be disabled for App Hub Boards and Frames in the new ‘Kiosk mode’ setting to prevent end users from interacting with device settings – this has replaced the “Slide out menu” setting in previous versions
Pulse now supports the following settings for supported Devices:
- Display – HDMI screen mirroring
- Display – HDMI Sleep Signal
- Accessibility – Concurrent audio out on HDMI

Improvements

On devices, in App Hub mode it is now only possible to set Framing modes inside of a call from the device’s slide out menu
Admins are able to view Room Notes written by other users in rooms that they can access
Upgrade times on the Devices and Updates pages now more accurately reflect the expected update time
Updated the Domain Verification modal for re-verification attempts to advice that any old codes are to be discarded
Scheduler Pads no longer display the Audio & Video accordion menu option
Updated UI for SAML users where the unused role drop down is disabled and region drop down is disabled for Admin users. Assigned regions can still be viewed by hover.

Fixed bugs

Side nav menu on mobile devices can now be closed correctly
Fixed appearance of modals on the Profiles and Devices page where some elements appeared squashed
Resolved scenario where some devices return as ‘Unknown’ under the Platform filter option
Upgrades to devices now appear correctly in the devices log if filtered by endpoint
Improvements to the API to limit erroneous instances of rate limiting

Known issues

When an App Hub device is in a Pulse “room” with another device it may erroneously show the “Share” button on the App Hub device. This affects collaboration apps (currently in beta on App Hub)
- If it does not show it at first it may appear in time
- Share is not enabled for most tenants so it will not actually work
Currently Neat Boards with paired Neat Pads are not supported for running App Hub. If you want to use App Hub on a Neat Board, please make sure it is a standalone device and not paired with a Neat Pad.

How to check if you have the new build

The version of Neat Pulse Control running on your browser can be found at the bottom right of the menu that is opened after clicking on the menu icon in the top right.

Once the menu is open, the version number will be listed in the bottom right.

Previous version history

Version 1-27

Release date: Roll out started on October 8, 2024

Features

It is now possible to enable microphones in Neat Pads for devices that are not using Wifi and have firmware version 24.5 (or later) is installed from the devices page.
HDMI CEC and display preference settings have been added to the Device menu for Bar Gen 2
On the Devices page, it is now possible to filter devices by their Platform
On the Devices page, it is now possible to manage Bring Your Own Device (BYOD) settings under the System menu for supported devices
It is now possible to update the Teams packages through the Pulse Devices page
API keys can now be generated and edited from the Settings menu (previously this was under the Integrations menu)

Improvements

Offline devices now display a warning that Pulse is unable to gather logs from offline devices. Offline devices can still submit logs by using Remote Access.
To better manage bandwidth usage, firmware and app upgrades are now spread over a 50 minute window rather than upgrading simultaneously, just after the hour. When the clock for a device passes through 0100 or 0200 for firmware and 0300 or 0400 for apps, any updates pending will then install within 50 minutes of the hour.
On the Updates page, firmware Version numbers have been updated to match their counterparts on the support website/documentation rather than the longform number

Fixed bugs

The navigation menu no longer closes if open on a page refresh
The ‘Update now’ button is no longer disabled on the Devices modal if a device is offline, if an update is requested it will install when the device is next online
POST requests to reboot to a nonexistant endpoint id now gives a 404 error instead of a 500
Neat Centers will pick up the correct firmware channel when being paired into a device group

Version 1-25

Release date: Full roll out by October 10, 2024

Features

Apphub for Neat Boards and Frames Beta will now start to be enabled with this version and will become increasingly available over the coming weeks.
API: possible to filter the endpointsBulkSensorData endpoint on Region and Location Example: /api/v1/orgs/{orgid}/endpoints/sensor?region=regionID&location=locationID

Improvements

Neat Centers now appear in the centre of paired devices on the Devices page
Framing boundary settings have been moved from the ‘Settings’ section of the Devices modal to the ‘Audio and video’ section.
API keys have been moved under Settings. This was previously under Integrations menu, which has been deprecated from this version.

Fixed bugs

Bulk update tooltip on the Devices page ribbon menu now correctly reads as ‘Update’, not ‘More’
Neat Centers no longer become unpaired after firmware upgrades
Correction to ‘Unpaired’ device status to correctly show devices as ‘Unpaired’ when a Neat paired device is not in Pulse
Audio over USB (beta) setting name fixed in Device System Settings to reflect that it is supported by multiple device types, this was previously ‘Neat Bar Pro Audio over USB’
Framing Boundary is now configurable from the Devices modal for supported devices and changes saved on the device will automatically be reflected in Pulse

Version 1-24

Roll out started on August 30, 2024

Features

Apphub for Schedulers Beta is now enabled with this version. Please see the Get started guide for details
Neat Center framing boundary is now configurable from the Devices modal
Neat Board 50 Bluetooth is now configurable from the Devices modal
USB Audio is now configurable from the Devices modal for supported devices
Framing Boundary is now configurable from the Devices modal for supported devices
Neat Bar Gen 2 Voice Isolation is now configurable from the Devices modal
It is possible to filter by region_id and location_id using the ListBasicEndpoints API call
Improved detail in the audit logs in relation to device upgrades

Improvements

Larger window available for automatic upgrades: Endpoints set to automatic update will now attempt to upgrade between 0100 and 0500 in their timezone. Usually, this means firmware will attempt to upgrade at approximately 0103 and 0203 local time and app updates will be attempted at 0303 and 0403.
French Canadian language is now available in the Devices modal language drop down.
Organization IDs are now included in the generate API key modal for the Integrations pageEnhanced backend processes for device firmware download management.

Fixed bugs

When a Room’s location is changed, devices will now correctly display the correct location immediately in the ‘Neat Pulse’ section of System Settings
Deactivated ‘Update now’ button on the Devices modal if there is an update in progress
404 errors over API are now correctly returned where no sensor data is found for devices
Neat Center comes back online after re-pairing the Neat Center into another room

Known issue

Framing boundary config will not update for changes made on the endpoint to Pulse until the webpage is refreshed.

Version 1-22

Release date: Full roll-out by September 13, 2024

Improvements

Enhanced backend processes for device firmware download management.
The device export functionality available from the Export info (CSV) option of the Devices page ribbon now uses the name convention of ‘device-export-ORGID-DATE.csv’
Zoom and Teams devices now have descriptions of their respective update processes on the Updates section of the Device modal.
The update button is now red instead of blue if an update is outstanding on an offline device.

Fixed bugs

The Plan accordion menu in the Settings page can now be expanded and collapsed using the arrow button in the header.
Audit log events relating to App updates and installations have been corrected so that it is clear from what version to what version an App has been updated.

Version 1-21

Release date: Full roll-out on July 26th, 2024

Features

(API) Added a Bulk sensor data API request, this request allows for customers to get endpoint sensor data at a high frequency

Improvements

Add a Remote Control tooltip on the Devices modal when a device allows Remote Control

Fixed bugs

Offline devices appear as offline much more quickly in Pulse after they have been disconnected.
Correction to the Organization avatar image sizing on the aside panel

Version 1-19

Release date: Full roll-out on July 15, 2024

Improvements

Added periodic refresh to Pulse maintenance page
Tooltips are now displayed correctly at the top left corner of room stats containers in the Devices Modal, Room view.

Fixed bugs

Move devices such as Neat Centers to the same room as their lead device

Version 1-18

Release date: Full roll-out on May 23, 2024

Features:

The maximum character limit for passwords is now 20 characters
It is now possible to export a .csv file of selected devices from the Devices page. This can be done from the Device Action ellipsis button in the device or room modals and the device selection ribbon

Improvements:

Organisation IDs can now be copied from the Settings page
Row is now clickable on accordion menu in Settings to open the menu rather than just the button
Device settings view – App description text no longer runs into toggle
New icon for Remote Control on the Device modal

Fixed bugs:

Users can no longer duplicate rooms by multiple clicking the ‘Continue’ button

Version: 1-17

Release date: Full roll-out on May 9, 2024

Version: 1-16

Release date: Full roll-out on May 3, 2024

Updates

Enhancements to system performance and stability by improving how the database handles user roles
Remove Beta banner from the Pulse API documentation page
The User Invite form will now handle and throw errors if an invalid email address is supplied

Version 1-15

Release date: Full roll-out on April 10, 2024

Updates

App updates are now shown on the endpoint hover tooltip
Device name is now always shown on the room modal tooltip
It is now possible to filter by ‘No Profile’ in the Device Filter settings
Improvement to API documentation page by improving layout and readability

Version: 1-14

Updates

The Pulse homepage menu is now expanded by default on sign-in
For Multi Organization users, the Organizations Splash page now includes a search field
Norwegian and Swedish languages are now available to select from the Device Time and Language settings
Tooltips for Profile names are now available from the select Profile dropdowns
Unused WiFi headings are now hidden the network details section of the Device card for the Neat Center

Version 1-13

Updates:

It is now possible to search for devices using their MAC addresses on the Devices page
It is now possible to upload a square PNG or JPEG avatar image with a max size of 5MB in the Settings page of an Organization.
Background changes for improved Pulse stability

Version 1-12

Updates:

Altered the ‘Update firmware’ Device modal responsible for handling device updates for the Bar and Pad. This is now called ‘Update’, the wording on the description has been adjusted
Device states – Space / Room View is updated for the Device statuses, these are now centered.
Further improvements to the stability of upgrades for Teams

Version 1-11

Updates:

There is now a scrollbar on the associated list of devices while drilling in to a settings Profile
Keep Screen on toggle has been removed from the Bar and Bar Pro in Pulse
Improved accuracy of Sensor data in the Rooms modal of the Devices page
Changed “Last online” time to reflect the time that a device was last disconnected from Neat Pulse rather than the time the last connection started.

Resolved issues

PC-45: Previously, Neat center devices would not correctly show as paired in Pulse when paired on the Neat level with a Neat Board. This issue has been resolved in this release.
PC-46: Previously, it was possible to receive inaccurate API call error codes in Neat Pulse. This issue has been resolved in this release.
PC-47: Previously, it was possible to see incorrect audit entries when a device was enrolled to a room without a location. This issue has been resolved in this release.

Version 1-10

Updates:

The ‘About analytics and privacy’ link in Settings is fixed
‘Share device analytics with Neat’ toggle is hidden
Information regarding updates added to tooltip on Room modal
Locations are listed alphabetically in Settings
Improvements to the accuracy of auditing endpoint reboots
Replace the ‘Update even when device is in use’ checkbox with a warning message
Add display preference & voice isolation on Bar & Board
Firmware update channel modal UI changes
Network details for devices persist on the Devices modal after a device has gone offline
Fixed card sizes on the Profiles page
Display VOC as ppb, not ppm on the Room modal in Devices
Organisation Avatar is now more visible on the Settings Page
Remove ‘Keep Screen On’ setting from all devices except Frames and Boards

Resolved issues

PC-35: Previously, devices would not show up in a setting profile when no location is assigned to the room that they are enrolled in. This issue has been resolved in this release.
PC-41: Previously, menus on Safari might not be dismissed correctly after clicking elsewhere on the page. This issue has been resolved in this release.
PC-42: Previously, the logged in user would have a slightly smaller avatar icon on the Users page than the other users. This issue has been resolved in this release.

Version 1-9

Updates:

Minor adjustment to the wording of the Rooms/Settings pages when there are no Locations configured
Frames with the camera shutter closed will now show that occupancy data isn’t available in the Room view
Removed unused network configuration buttons from the Devices Page
Upgrade button on the Device Actions menu (which drops down when selecting a room) is greyed out unless there is an upgrade available for a device within the selection
Paired devices will now only show a single footer containing the Profile and Primary App used when viewing the Room modal
Improvements to the stability of the Neat Firmware upgrade process
Improvements to the stability of the Invite User process
The Multi Organization splash page now displays the number of devices enrolled in each organization that a user is a member
KNOWN ISSUE – There may be cases where the number of devices shown for an Organization is 0. This will be resolved once all Orgs in Pulse are upgraded to 1.8.

Version 1-8

Updates:

This version contains minor updates and back-end changes to improve the performance of Neat Pulse.

Resolved issues

PC-33: Previously, it was possible for a stale cache in Neat Pulse to cause incorrect reporting on sensor data such as occupancy count. This issue has been resolved in this release.

Version 1-7

Updates:

It is now possible to delete a location from an Organization with rooms assigned after pressing the delete icon and confirming in a dialog box.
Paired devices such as Bars will display the model names as part of remote control requests
Updated the information sent to the Support team through Send Feedback to include more information.
The following device-specific options have been moved into the Device Settings menu; ‘Teams Bluetooth’, ‘BYOD mode’
Unpaired Pads are no longer shown as unpaired in the UI when there is a valid reason.
The EULA no longer loads automatically on first login, but is available to view via a web link on redeeming an invite to Pulse
The filter panel will open automatically when navigating to the devices enrolled to a location through the Settings Page
Teams/Zoom version numbers are now visible even if there is no update available
Upgrades are now blocked as part of the Out of the Box setup workflow

Resolved issues

PC-24: Incorrect display for paginated webpages if a larger number of rows per page were selected when there were not enough rows remaining to display.
PC-25: ‘There has been an undetected error’ message when users first sign into Pulse.
PC-26: Tiles in Profiles could extend beyond boundaries if long words were used.
PC-27: Regions did not truncate correctly when adding Regions to Admin user permissions.
PC-28: Text string wrapping on the ‘Sign Back In’ button

Version 1-5

Updates:

The second modal when creating a new Room (Add Device) has been streamlined – there is no no longer a modal that just provides the enrollment code alone
Send Feedback and EULA acceptance events are now audited
Additional Device information available on Device Settings modal
“This link is valid for 24 hours.” text has been removed from the invite email
“Keep screen on” has moved to be next to “Screen standby” in the Device Settings modal
Keep Screen On toggle is now available for Boards
‘Board 50’ are now named as such and no longer appear as ‘Board 2’ in Pulse
A user’s Display Name is now used for Auditing when a user redeems their invite
Display Name is now a mandatory field on sign-up
Mouse scrolling has been removed from Remote Control and has been replaced by click+drag scrolling

Resolved issues

PC-23: Empty Remote control button tooltip on Devices modal

Version 1-4

Updates:

Locations dropdown on Room view is now searchable
User logins are now audited
It is possible to filter by “No location and “No region” on the Devices page
EULA added when invited users first login to an Organisation
Updated Notes colour coding on the Device modal to be consistent with the rest of Pulse
Updated Filter button colour coding behaviour to be consistent with the rest of Pulse
‘Send Feedback’ is now named ‘Submit logs’ on the Device drop-down menu
The number of enrolled devices is now listed on the Room modal
Details of the Organisation name, User and amount of time before the automatic Remote Control of a device are now sent as part of the remote control request.
Temporarily removed the Teams Bluetooth option from Profile under the Settings group. Moved the ‘Keep Screen On’ option to be underneath ‘Screen Standby’
The Sign-in page now has the ‘Get Pulse’ link available

Resolved issues

PC-16: Incorrect ‘Failed to retrieve user’ errors when redeeming Invites
PC-17: Issues when swapping between Device and User filter types on the Audit Logs
PC-18: Incorrect error messages for uninvited user access into Pulse
PC-19: Regions can be deleted when Locations are associated with it
PC-20: Issues using drag functionality during Remote control
PC-21: Devices may unexpectedly un-enroll from Neat Pulse
PC-22: Incorrect behavior for location dropdown menu on the Add Device page for admin users

Version 1-3-23

Resolved issues

PC-12: Devices can lose their connection state to Neat Pulse Control and need to be re-enrolled.

Version 1-3-21

Updates:

Remote control notification now shows the name of the administrator requesting remote control
Remote control now supports scrolling and “click and drag” and “click and hold” gestures
Users who are in multiple organizations/tenants have a new view of these organizations

Resolved issues

PC-2: Wait times over 30s for email prompts to open after selecting the “Send feedback” option
PC-3: Devices already running Neat firmware version 20230504 or later need to be rebooted before the remote control feature can be used for the first time

Version 1-2-30b

Updates:

Options to configure NTP server and BYOD mode in device settings
New “Send feedback” feature
Bug fixes and general improvements to responsiveness

Version 1-3-0

Updates:

Remote control for paired devices
Additional Auditing
Warning when endpoint settings do not match what is in its profile
Option to configure automatic upgrades in the device settings
Other bug fixes and cosmetic improvements

Getting help from Neat

We encourage you to visit our support website and view new articles, FAQs, how-to and troubleshooting guides which are being regularly added there. Please search the following page to find answers to your common questions or problems: https://support.neat.no

If you encounter an issue with your Neat device, please email: support@neat.no and one of our technical support engineers will reach out to you.

Note: Neat provides support on Neat devices running current released software, or running software from the previous release. For more information on our support policy, please see the article ‘Neat’s technical support policy’.

IMPORTANT: Please see our privacy policy at https://neat.no/privacy-policy/