Neat Pulse Control version release notes

Last updated on August 9, 2023

Current Version: 1-3-23

We are happy to be able to release the 1-3-23 version of Neat Pulse Control!

Updates

• Remote control notification now shows the name of the administrator requesting remote control
• Remote control now supports scrolling and “click and drag” and “click and hold” gestures
• Users who are in multiple organizations/tenants have a new view of these organizations

Fixed bugs and improvements

Issue reference	Description
PC-12	Previously, it was possible for a small number of devices to lose their connection state to Neat Pulse Control and need to be re-enrolled.

Known Issues

Issue reference	Description
PC-4	While using remote control from a Mac computer, scrolling with the mousepad will result in a click on the screen instead of scrolling.
PC-5	Currently, it is possible for a device’s status to be misreported in the “Devices” menu. Devices may show that they are offline, unpaired, or that they have updates available when they are actually online, paired, and up to date.

How to check if you have the new build

The version of Neat Pulse Control running on your browser can be found at the bottom right of the menu that is opened after clicking on the menu icon in the top right.

Once the menu is open, the version number will be listed in the bottom right.

Version History

Version 1-3-21

Updates:

• Remote control notification now shows the name of the administrator requesting remote control
• Remote control now supports scrolling and “click and drag” and “click and hold” gestures
• Users who are in multiple organizations/tenants have a new view of these organizations

Resolved issues

• PC-2: Wait times over 30s for email prompts to open after selecting the “Send feedback” option
• PC-3: Devices already running Neat firmware version 20230504 or later need to be rebooted before the remote control feature can be used for the first time

Version 1-2-30b

Updates:

• Options to configure NTP server and BYOD mode in device settings
• New “Send feedback” feature
• Bug fixes and general improvements to responsiveness

Version 1-3-0

Updates:

• Remote control for paired devices
• Additional Auditing
• Warning when endpoint settings do not match what is in its profile
• Option to configure automatic upgrades in the device settings
• Other bug fixes and cosmetic improvements

Getting help from Neat

We encourage you to visit our support website and view new articles, FAQs, how-to  and troubleshooting guides which are being regularly added there. Please search the following page to find answers to your common questions or problems: https://support.neat.no

If you encounter an issue with your Neat device, please email: support@neat.no and one of our technical support engineers will reach out to you.

Note: Neat provides support on Neat devices running current released software, or running software from the previous release. For more information on our support policy, please see the article ‘Neat’s technical support policy’.

IMPORTANT: Please see our privacy policy at https://neat.no/privacy-policy/