Neat Board Support

Neat Board

The mounting instructions of Neat Board can be found here: https://neat.no/board/?neat-board-installation-guides=intro.

Neat Board is the complete Zoom Rooms package in an elegant design. This purpose built, all-in-one device has an immersive 65” multi-touch screen, powerful audio system and versatile wide-angle camera. It takes your Zoom Rooms experience beyond meetings and wireless content sharing to add annotations and whiteboarding.

Detailed specifications for Neat Board can be found on our website on Neat Board Specifications.

You can also find more information through the Explore the technology in Neat Board interactive menu.

Neat Board ships with a table stand. You can add a Neat designed wall mount or floor stand with wheels at time of purchase. The floor stand can also be used without the wheels.

Neat Board Mounting options here.

Yes, Neat Board can be mounted to VESA mount via the wall mount (ordered separately). This Wallmount is designed to ensure easy mounting very close to the wall or VESA mount.

Yes, Neat devices support full Zoom digital signage functionality. Please see here for more info: https://support.zoom.us/hc/en-us/articles/360000030683-Zoom-Rooms-digital-signage

Neat Board ships with a table stand, ethernet cable for optional wired connection to your network, power cord, 2x Neat Markers for hands free touch and annotations and a Neat Marker holder. The Neat Marker holder was also designed for cable management. An optional wall mount and floor stand with wheels are available for purchase from here.

The short answer is no. The Neat Board is a self-sufficient Zoom Room device with touch screen and all the setup can be done directly on your Neat Board, without the need of a Neat Pad. This is unlike a Neat Bar, which requires a Neat Pad to configure it.

However, you have the option to purchase Neat Pad(s), either as a Zoom Room Controller or a Zoom Room Schedular with a Neat Board. For example, you may have a large meeting room and do not want to walk to the Neat Board every time you want to join/leave/mute the meeting and instead would like to have a Neat Pad on a desk closer to your participants. You can then buy a Neat Pad and choose the setup ‘Add a controller’ to use with the Neat Board. Similarly, you can use the Neat Pad as a schedular for your meeting room as well.

Neat Board is the perfect all-in-one Zoom Rooms collaboration solution for any huddle, focus and meeting space with up to 10 participants. The wheeled floor stand provides the flexibility to easily move Neat Board to wherever you prefer to collaborate.

Neat Boards 65 inch LED screen features capacitive multi-touch, Ultra HD 4k resolution (3840 x 2160) with anti-glare and anti-fingerprint coating.

Yes. Neat Board supports simultaneous input enabling multiple people to draw on the board at the same time.

No. You can not connect a secondary screen to Neat Board. Neat Board was designed to deliver a complete collaboration experience in a single unit. If you are seeking a dual screen system, we recommend Neat Bar which has been designed to support up to two screens and offers flexibility to address a range of needs.

Detailed specifications for Neat Board can be found here.

All Neat devices run Neat OS, a hardened and secure firmware that is locked to Zoom Room and the Zoom cloud. All management of Neat devices happens in the Zoom portal.

Yes! All Neat devices support Wi-Fi and are compatible with both 2.4 and 5 Ghz networks. Users can choose the Wi-Fi option during the setup process. For more information, please see the article Wi-Fi support on Neat devices.

With Neat Board you have a choice of connecting to your network wirelessly or by Ethernet.

Tap in the open area of the Board’s display (avoiding the controls to launch a meeting, whiteboard, or other function) and a “Settings” button will display in the lower right corner of the screen. The Zoom software version number will be displayed on the “App Version” line of the screen (e.g. “5.5.0”).

To see the Neat firmware version, tap the “System Settings” line below the App Version, and enter the Room’s passcode*. Then navigate to System -> About -> Neat Board serial number and Neat Board firmware version. The Neat firmware version will be displayed in a format like “NFC1.20210213.0020”.

*Note: The room passcode is configured in the Zoom portal. To access it, login to Zoom portal using Administrator’s account and navigate to Room management -> Zoom Rooms-> find your Zoom room and click ‘Edit’ next to its name -> Rooms profile and search for ‘Room Passcode’. By default, this is set to 00000.

You can clean the screen of a Neat Board or a Neat Pad with any cleaning agent that is meant for PC screens. The panel consists of glass, so any alcoholic cleaner like isopropyl sanitiser should do the job. For the rest of the product, a soft cloth slightly dampened with water or a mild detergent should work.

Yes! Neat Pad can be connected to Neat Board, giving you complete control of your Zoom Rooms meeting experience without having to leave your seat at the table. You can add a Neat Pad as a controller or scheduling display to your cart when ordering your Neat Board here or place an order separately for Neat Pad here.

Yes! Neat Pad can be added to any meeting room as a scheduling display, including those with Neat Board. Equipping your Neat Board with a Neat controller and a Neat scheduling display outside the room, gives you that complete and seamless Zoom Rooms experience. You can order Neat Pad here.

Yes! Neat Board’s built-in environmental sensors monitor the air quality of your meeting space to help you keep your teammates healthy and safe. Monitoring and reporting of humidity, temperature, CO2(equivalent), and VOC (volatile organic compounds) levels is available now, once enabled in the Zoom portal (see https://support.neat.no/article/how-to-setup-neat-sense/).

Neat Board has an advanced five microphone end-fire array arranged in the optimal angle for audio pickup up to 16 feet (5 meters). The microphones work in concert with Neat Audio Processing, a set of advanced audio algorithms that optimize the clear and natural reproduction of speech in the meeting space.

Neat Board leverages Neat’s hardware-optimized Audio Processing (NAP) to deliver an unmatched rich audio experience. Neat Audio Processing eliminates ‘double talk’ issues (when a person’s voice becomes garbled or muted by others talking over them or by any background noise), making conversations more natural. A carefully designed speaker box maximizes tonal range while minimizing distortion. The opposing speaker drivers cancel any vibrations, and the dedicated tweeter completes the high definition sound.

Neat Board has an advanced 5 microphone array with 5 meter audio pick up. With future software releases, we will enable the built in microphones on Neat Pad to extend audio capability.

The Neat Board camera supports up to 4x digital zoom based on a 4056*3040 (12 MP) capture resolution. The 120 degrees horizontal field of view enables automatic zooming and framing of people in the meeting room.

Often referred to as Neat Symmetry, Individual auto framing is an innovation that aims to restore visual balance between remote home workers and meeting-room participants.

With Individual auto framing, we can now dynamically frame individuals in the meeting room and join the frames together, eliminating the distance between them. The result is a single frame with multiple meeting participants, all roughly at the same size.

For more details, please read Neat’s February 2021 software release notes.

Once you power up Neat Board you simply enter your Zoom Room’s activation code or sign in to your Zoom account to select a Zoom Room or you can create a new Zoom Room.

With Neat Board, you can reliably share content wirelessly every time, eliminating the need for cables and dongles to share. Additionally, Neat Board has 2 HDMI-in ports. One supports 1080p content sharing in Zoom Rooms and the other supports 4k for connecting any other source such as an Apple TV.

Yes. You can share content to Neat Board and all Neat devices whether in a remote meeting over Zoom or with teammates in person within the physical meeting space. The easiest way is to use direct share with one click from your Zoom client, but you can also share content over an HDMI cable.

Yes, the wheels can be locked to fix Neat Board’s position and they can be detached from the stand as well if needed.

The USB-C port is currently not in use, but may be used for new features in the future.

Please go to the Zoom administrator page and navigate to ‘Rooms’. Once you have chosen your specific room to edit, you can find the option ‘Start HDMI content share manually on controller’. Enabling this setting will prevent automatic sharing of content in the meeting.

Support, warranty & returns

Neat will provide support for Neat devices running current released software version and the previous released software version.

  • By current released software, we mean software available through both ‘stable’ and ‘preview’ channels. Although, please note that the ‘preview’ channel software should be used for testing purposes only and not for wider production use.
  • By prior released software, we mean the last ‘stable’ software release before the current ‘stable’ was promoted.

If you have opted out of ‘Automatic updates’ on your Neat device (an option available from February 2021 release), you will become responsible for manually upgrading all your Neat devices using the Zoom Room administrator portal.

To ensure you can always get support from Neat’s technical team, please make sure you keep your devices on a supported software release. If you encounter an issue with older software (outside our support policy), when you reach out to us for technical support, we will ask you to upgrade to a supported software release first.

For any questions or concerns, or if you need Neat’s technical team, please email us at support@neat.no.

If you are experiencing issues specific to your Neat device, please reach out to us at support@neat.no. If the issue you are encountering is a Zoom-specific issue, then please reach out to Zoom team (you will need to raise Zoom support ticket with a Zoom administrator’s account).
If in doubt, you can contact us at support@neat.no and we can direct you to the right place!

Neat devices are sold with a 1-year warranty included. We also offer additional 1 or 2 year extended warranties at the time of purchase. Extended warranty prices are listed on neat.no.

View our complete warranty statement here.

You have a full 30 days to try out any Neat product risk-free. If you love it, keep it. If it’s not the right fit, we’ll gladly accept your return and credit you for the full amount of your order, including shipping upon receipt of the returned unit at our warehouse. For more information on Neat’s purchasing or return policies, email orders@neat.no.

Try Neat Bar and Neat Pad risk free for 30 days. If you love it, keep it. If it’s not the right fit, we’ll gladly accept your return and credit you for the full amount of your order, including standard ground shipping upon receipt of the returned unit at our warehouse. For more information on Neat Bar and Neat Pad purchasing or return policy, email orders@neat.no.

We want you to be satisfied with your purchase of Neat Board.  If for some reason it’s not the right fit, just return it within 30 days of purchase.  Neat will gladly accept your return and credit you the amount of your order minus a restocking fee of US$ 1000 which covers packing, transportation, and handling. For more information on Neat Board purchasing or return policy, email orders@neat.no

Support for Microsoft Teams

Neat and Microsoft have announced a partnership that will make Neat devices available to Microsoft customers worldwide. As part of this announcement, Neat’s complete range of devices will be certified by Microsoft and will natively run Microsoft Teams for Android.

Neat is quickly becoming a distinctive player as we continue to lead the market in delivering critical innovations that are driving the future of video collaboration. For several months, we’ve continued to field requests from Microsoft customers for Neat devices that support Teams. Neat’s broad portfolio of devices, unique feature set and proven track record for ground breaking innovations makes Neat an important addition to the existing ecosystem of Microsoft Teams devices to support hybrid work. Together, Microsoft and Neat intend to further drive innovation across meeting spaces.

From the start, Neat has focused on solving challenges in the meeting space through delightful experiences. The use of video collaboration across businesses of all sizes has exploded over the past 15 months. It’s now accessible to the masses, with hybrid work set to become the new normal. Zoom and Microsoft have emerged as the dominant platform leaders. Although some businesses have chosen one platform over the other, many companies want the option to deploy both Teams and Zoom across their organization. Supporting Teams and Zoom enables Neat to deliver our unique experiences across a broader market to more businesses globally.

Neat designs simple and elegant video devices that make virtual meetings feel almost as real as meeting face-to-face. They bring rich and meaningful experiences to people’s work, interactions and lives across any meeting space and have crystal-clear audio and video, plus advanced capabilities that support an enhanced, engaging and safer hybrid working and learning environment. A wide range of Zoom customers of all sizes and across all industries have enjoyed these exceptional experiences. These same advanced capabilities and experiences will now be available for Microsoft Teams customers as well.

All Neat devices will natively support Microsoft Teams. They include Neat Bar, Neat Pad and Neat Board which are currently shipping, and Neat Bar Pro, Neat Frame and Neat One, which will begin shipping this fall.

The product development teams at Neat and Microsoft Teams Rooms are currently working on a joint roadmap for Neat devices to natively support Microsoft Teams for Android, and plan to release this support in Q4 2021. We will announce further details soon. For information contact hello@neat.no.

Yes. Neat fully intends to make all of our rich experiences available to Microsoft Teams customers. Together with Microsoft, our R&D teams are hard at work developing the plan to ensure customers experience robust Neat Teams spaces that take advantage of features including:

  • Neat Symmetry, which restores the balance between people in a meeting room and those who are remote by individually auto framing each in-room participant and instinctively following them as if they have their own camera person. That way, everyone’s always seen and heard, and people get the most natural feeling yet of being physically all in the same room together.
  • Neat Sense, pending Microsoft support, monitors noise, light, people presence and the number of people in a room. Also, environmental factors, including air quality, humidity, CO2 and VOCs (organic chemicals, odors, scents, etc.). All of which ensure the safest and healthiest room environment possible.
  • Neat Audio, which enables fluid conversations without any interruptions or double talk issues, where a participant’s audio is cut off if two people speak at the same time.
  • Neat Bubble, a patent-pending capability that reduces background noise and external voices by only picking up sounds from within the camera view. It removes unwanted noises from open plan office areas, including other people who may be meeting nearby. In short, what you see is what you hear!
  • The simple and delightful Neat out-of-the-box experience that allows people to equip any room with video in no time at all, thanks to Neat’s quick and easy-to-understand online set-up and installation guides.
  • Fast and secure worldwide shipping with full before and after-sales customer support.

No. Neat devices will natively run Microsoft Teams. All customers have to do when they get their device is plug it in. Then they can jump right into a Teams call.

Neat has always made it super easy for customers to purchase Neat devices in a way that’s most convenient for them. That includes buying directly from Neat via neat.no or through our ecosystem of value-added resellers. Please contact hello@neat.no for more information.

Yes. Neat devices are available for Microsoft customers to purchase directly from neat.no.

Yes. Providing all customers with the flexibility to purchase Neat devices in whatever way suits them best, Neat will offer Microsoft teams customers the opportunity to leverage its versatile and affordable subscription service. Thus, people can subscribe to Neat devices for a reasonable monthly or annual cost. Neat as a Service will be available to Microsoft Teams customers beginning Q4 2021.

All you have to do is just power it up, and your Neat device will automatically pair with your Neat Pad controller. Then, simply sign into your Microsoft Teams account and start your meeting.

Neat devices for Microsoft Teams will be managed through the Microsoft Teams Admin Center (TAC), with help and assistance provided by Neat’s global support team.

Yes. The Microsoft Teams Admin Center (TAC) will enable you to fully manage all Neat devices, which means you’ll have complete centralized control over your entire Neat video deployment.

Yes, that will be possible. You can purchase your Neat device now if you like. Once Microsoft Teams is supported on Neat hardware, which is planned for Q4 2021, you can factory reset your Neat device and provision it as a Teams device.

No. As strategic allies and in close partnership, Zoom and Neat remain committed to making the Zoom meeting experience the best it can be. Through joint development and an aligned roadmap, our teams continue to work closely to deliver an advanced set of capabilities that provides Zoom customers with rich and meaningful collaboration experiences throughout the hybrid workplace.

No. Neat was created to solve the challenges Zoom customers were facing in the meeting space, and we remain 100 % committed to addressing those needs globally. We will continue our rapid innovation of devices and features to deliver exceptional experiences for Zoom customers and Microsoft customers alike across all of their meeting spaces in the new hybrid workplace.

We will ship Neat devices to all the same countries for Microsoft Teams, as we do for Zoom customers.

Yes. As a Neat Partner, you now have the expanded capability to offer Neat devices to your Zoom customers as well as Microsoft customers. Neat devices will support Teams beginning Q4 2021.

Becoming a Neat Reseller Partner is by Neat invitation only. Partners are selected after meeting a set criteria which includes a proven successful track record of meeting the needs of Neat and Microsoft customers, as well as an investment and commitment into the Partner Program. For more information on becoming a Neat Reseller Partner, contact partners@neat.no.