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Scheduling Software Updates with Neat Pulse

Last updated May 8, 2025

In addition to manually updating software or receiving updates automatically when a new version is available, Neat Pulse allows you to schedule updates for a specific date and time within the next 60 days.

Note: this feature is only available to customers on a paid Pulse plan.

Contents

Overview

Neat Pulse offers two ways of updating software on Neat devices:

  • Automatic. Software updates will happen automatically after a new release is available.
  • Manual. No software updates will happen unless an administrator executes or schedules the update.

Setting devices to Manual updates gives you two options:

  • Manually download and install. Update devices individually and immediately.
  • Schedule update. Schedule any number or combination of devices to update at a specific time and date.

Scheduled Update Information

Scheduled updates will not happen if a device is in use or offline. In these cases, Neat Pulse will try to update the device when it becomes available. Note: this could mean that a device that is powered off will immediately update on reconnection, this could cause disruption if devices are regularly powered off overnight and restarted just before any meetings.

You can schedule updates for Neat OS and Zoom Rooms/Microsoft Teams. For compatibility reasons, you cannot update Zoom Rooms/Microsoft Teams separately from the Neat OS version on your selected channel—if there is a Neat OS update available this must also be installed. You can schedule updates for any time within the next 60 days.

If both a new Neat OS version and a new Zoom Rooms/Microsoft Teams are available, we recommend that you schedule them to update at the same time. You do, however, have the option to opt out of updating Zoom Rooms/Microsoft Teams when scheduling an update. 

If your device is in App Hub mode, updates to other apps installed on the device can also be scheduled, in addition to being either on Automatic or Manual mode.

You can apply scheduled updates to any number and combination of devices by selecting them (multi-select) on the Devices page. This means that you can easily apply scheduled updates to Locations, Regions, Profiles, and so on by first using filters, then selecting and scheduling the devices that match that scheduling criteria.

The Updates page, accessible from the side menu, gives an overview of available, pending, and scheduled updates, together with a visual representation of our firmware roadmap.

To avoid network congestion, if you schedule more than 10 devices to update at the same time, we will spread out the excess devices over a maximum of one hour. 

Step-by-Step Guide

Step 1. Select devices.

  1. On the Devices page, find the devices you want to schedule an update for using search and filters.
  2. Click Select all to select the devices. 
  3. If you want, you can manually unselect specific devices.

Step 2. Schedule an update.

  1. With the devices selected, click the cogwheel icon that is now visible.
  2. You will see two options: Update now and Schedule update. 
  3. Click Schedule update. Choose the date and time you want to schedule this update for. (Date and time represent the local time for the device(s).)
  4. Click Schedule.
  5. At this stage, if a Zoom Rooms/Microsoft Teams update is available, you have the option to not include it.
  6. Your scheduled update is now visible on the Updates page, under Pending updates -> Scheduled updates.

Step 3. Reschedule or Unschedule updates.

  1. Go to the Updates page.
  2. Go to Pending updates -> Scheduled updates and find the schedule you want to change or delete.
  3. Click Edit. You will see two options: Reschedule and Unschedule.
    • Click Reschedule to display the calendar view to allow you to set a new time and date.
    • Click Unschedule to display a confirmation window. Click Unschedule to remove the update.

Notes:

  • You can also schedule and reschedule available updates from the Updates page, under Available updates, and the Room/Space view by clicking the cogwheel icon. 
  • Scheduled updates can always be updated immediately, either from the Updates page or from the Device view.
  • If a device is in a call or offline, the update will be installed when the device next becomes available.