Technical Update: Premature AOSP migration for Neat devices running Microsoft Teams software

Last updated June 30,2025

Introduction

This article provides an update to users of Neat devices running Microsoft Teams software. It covers a recent backend change that may have enabled AOSP Migration for your devices. Once we realized the change was made, we reverted it.

Overview of Change

A backend change may have enabled your Neat device to have AOSP feature enabled. If your device picked up the change, the device would have deployed the AOSP apps of Microsoft Intune and Authenticator, resulting in how the devices sign in and authenticate.

Actions to take

If you have already created your AOSP Device Management token

If you have already created your AOSP Device Management token and tested NeatOS 25.2.1 available in the Microsoft Teams Admin Center, then your devices will operate as usual and no further action should be necessary (you may have to restart your devices).

Important Note: As your device has migrated to AOSP Device Management, we suggest that you update your firmware from Teams Admin Center to NeatOS 25.2.1, so it’s fully up to date. The only technical difference between 25.2.0 and 25.2.1, is that 25.2.1 is AOSP enabled and the build matches the supported build with Microsoft.

If you have not created your AOSP Device Management token

If you have not yet set up the AOSP device management token in Microsoft Intune, there are two options:

  1. Revert the update by factory resetting your device. It will then revert back to the pre AOSP authentication method and your device will sign back in as normal. It will also include the latest Microsoft Teams Room application that was released on Saturday, June 28, 2025. https://support.neat.no/article/how-to-factory-reset-a-neat-device/

OR

  1. Enable your AOSP Device Management token as per our guidelines here. Once the AOSP token has been set up in Microsoft Intune, the device will be ready to sign back in. 

Troubleshooting and Support

For any technical issues or support, please contact us at support@neat.no or review the following links to assist with migration:

Please note that Microsoft is rolling out AOSP for all customers starting July 21, 2025, so the token must be created by then, as your device will automatically update if they are on a validation ring. Most devices will be on the General ring, so they will start to automatically update starting 6th August 2025. Full information on Microsoft automatic updates