To enable Neat Pad’s microphone, go to System Settings on Neat Pad and toggle on “Use Neat Pad microphones.” Once enabled, the audio will be dynamically selected between Neat Pad and the main room device (and Neat Center, if present) based on speaker direction and volume. This feature is ideal for expanding audio coverage in larger meeting spaces.

See the full list of requirements and known issues related to Neat Pad microphones in this article.

Known issues on Neat devices are kept up to date in our latest release notes.

To find our latest known issues, navigate to https://support.neat.no/c/manage/updates/, select the most recent release notes, then navigate to the known issues section of the article.

After completing Neat-level pairing with a Neat Board that’s running App Hub, the connected Neat Pad may sometimes get stuck on a screen showing only a settings icon—rather than displaying the expected App Hub interface. This can occur even though the Neat Pad successfully enters App Hub mode and completes the pairing process.

The issue tends to occur when the Neat Board is enrolled in Neat Pulse and configured with multiple apps (such as YouTube, Miro, or Appspace). In some cases, Neat Pad will eventually recover and load the correct screen on its own, but the delay can create a confusing and inconsistent experience for users.

To improve this experience, we’ve disabled the ability to add a Neat Pad to a Neat Board while App Hub is active. If you already have a Neat Pad connected, it will remain paired, but you now have the option to remove it. This is a temporary change while we work on enhancing the communication and behavior between Neat Pad and Neat Board in this setup.

For shared accounts:

• You can sign out from both devices using the Teams Admin Center if you have the security to do so.
• You can sign out from both devices in your Neat system settings. From the Settings menu on the Neat Pad, access Device Settings, then navigate to Teams page and select “Teams sign out” (this is password protected). This will sign out both Neat Bar and Neat Pad at the same time.

For both shared and personal accounts:

• You can connect a USB-C mouse to sign out on your Neat Bar using Microsoft Teams level settings. After connecting the mouse using a USB-C cable, navigate to the Settings menu and select the “Sign out” option.
• You can sign out from both devices by performing a factory reset on Neat Bar and Neat Pad.

Note: Selecting the option to sign out using Microsoft Teams level settings on Neat Pad will only sign out Neat Pad from your Microsoft Teams account. Your Neat Bar will remain signed on to your account.

All Neat devices run Neat OS, a hardened and secure firmware locked to work with Zoom Rooms and Microsoft Teams.

Discovery for wireless content sharing is via Bluetooth in Microsoft Teams.

Neat Pad uses the same resource account as the MTRoA device in the room. Neat Pad can be used with any Microsoft Teams Room as a Teams Panel device outside of the room. Note: Additional Pads will only be paired at the Microsoft level and will not be able to adjust Neat device settings.

For more information on the pairing process, visit our Understanding Neat and Microsoft Pairing on Neat devices article.

You can just have Group Framing enabled rather than Individual Framing. This is done in our Neat Device Settings under Audio & Video.

For more info, visit our article on Microsoft Teams Settings.

Resetting pairing through the Device Pairing menu only affects Microsoft level pairing. In order to fully pair you Pad to another device at the Neat level, you will need to do a full Factory Reset of the Pad and then pair it with the other Neat Device.

This will also update the device paring listed in Microsoft Teams.

Neat Pad is a simple and elegant touch screen you can configure as a controller inside any meeting room or use as a scheduling display outside any meeting room. Neat Pad is included with Neat Bar but can be paired with any Zoom Rooms or Microsoft Teams Room system, eliminating the need for an iPad, or other consumer-grade tablets. Thanks to just one Power over Ethernet cable, Neat Pad never runs out of battery either. It’s always on, ready for you to leap into action.

Detailed specifications for Neat Pad can be found on our website on Neat Pad Specifications.

You can also find more information through the Explore the technology interactive menu.

Neat Pad includes a wall-mount and side mount, so it’s easy for anyone to install and set up. Use the wall mount to fix Neat Pad to the wall as a controller in your meeting room or scheduling display outside your meeting room. Apply the side mount to attach Neat Pad to your doorframe or mullion.

Yes. The Neat Bar ships with a Neat Pad and both will need to be paired together to operate as a complete Zoom Room device.

When installing a Neat Bar with its dedicated Neat Pad, choose the setup: ‘Set up Neat Bar with controller’.

You can also buy additional Neat Pads to work as either extra Zoom Room Controller or Zoom Room Schedular (however, these do not need to be paired with a Neat Bar at the Neat level). If you are using the Neat Pad as an extra controller either for a Neat Bar/Neat Board or a 3rd party Zoom Room system, choose the setup ‘Add a controller’. To use Neat Pad as a Schedular, choose the ‘Add a schedular’ option.

Neat Bar and Neat Pad need to be on the same subnet to be able to find each other and pair together. In most cases, pairing problems occur because the Bar and Pad are not connected to the same subnet (and are unable to send/receive multicast packets between each other). For example, if you have connected your Bar to wired network, but Pad on Wi-Fi network, it is possible they are on two different networks in your company.

Please see Neat’s network and firewall requirements guide for further understanding of this topic.

A quick way to find out if you are in the same network is by finding the IP address and subnet mask of both Neat Pad (through the Pad settings) and Neat Bar (press the reset button once at the back of the Bar). If you are not familiar with IP addressing, please reach out to your Network administrator for confirmation, or email Neat’s technical support team at support@neat.no.

All Neat devices run Neat OS, a hardened and secure firmware that is locked to the Zoom Room and Microsoft Teams Room software.

Yes! All Neat devices support Wi-Fi and are compatible with both 2.4 and 5 Ghz networks. Users can choose the Wi-Fi option during the setup process. For more information, please see the article Wi-Fi support on Neat devices.

All Neat devices support Wi-Fi, and are compatible with both 2.4 and 5 Ghz networks. Users can choose the Wi-Fi option during the setup process. For Neat Bar and Neat Pad, the Wi-Fi configuration is done through the Neat Pad during the initial setup and pairing process. For a step-by-step guide on how to configure Wi-Fi on a Bar and Pad, please see the article: How to connect Neat Bar and Neat Pad over Wi-Fi

No. To ensure that it’s always ready for you to jump into meetings or share content, Neat Pad has been purpose-built as a reliable always-on device. This means that it relies on either PoE (Power over Ethernet) where available or a AC injector (supplied in the box) for power. However, it is able to join both Wi-Fi or wired networks.

You can clean the screen of a Neat Board, Neat Frame or a Neat Pad with any cleaning agent that is meant for PC screens. The panel consists of glass, so any alcoholic cleaner like isopropyl sanitiser should do the job. For the rest of the product, a soft cloth slightly dampened with water or a mild detergent should work.

Yes. Kensington lock can be added to Neat Pad by attaching the wall adaptor to Neat Pad to secure.

After completing Neat-level pairing with a Neat Board that’s running App Hub, the connected Neat Pad may sometimes get stuck on a screen showing only a settings icon—rather than displaying the expected App Hub interface. This can occur even though the Neat Pad successfully enters App Hub mode and completes the pairing process.

The issue tends to occur when the Neat Board is enrolled in Neat Pulse and configured with multiple apps (such as YouTube, Miro, or Appspace). In some cases, Neat Pad will eventually recover and load the correct screen on its own, but the delay can create a confusing and inconsistent experience for users.

To improve this experience, we’ve disabled the ability to add a Neat Pad to a Neat Board while App Hub is active. If you already have a Neat Pad connected, it will remain paired, but you now have the option to remove it. This is a temporary change while we work on enhancing the communication and behavior between Neat Pad and Neat Board in this setup.

Neat Board 50 is a unique, moveable all-in-one collaboration device that goes beyond audio and video meetings and acts as  a digital canvas to elevate creative ideation sessions. It is completely adaptable to any space, even creating a space within a space where needed. Using the revolutionary adaptive stand or adaptive mount, the screen can be effortlessly adjusted up or down for optimal use and viewing with just a touch. Two Neat Board 50s can also be joined together running different apps on each screen in the same session for an even more powerful and immersive collaboration and meeting experience. Additionally, Neat Board 50 comes with Neat Active Marker, which provides just the right amount of friction and response to allow users to write, markup or sketch as they naturally would.

Neat Board 50 is available for pre-order beginning June 7th, 2023.

First customer shipments for Neat Board 50 will begin in October, with general availability to follow.

Neat Board 50 offers four different mounting options. It ships with the included table stand for super easy deployment. We also offer our custom low profile wall mount that enables sleek room integrations, and the new groundbreaking adaptive wall mount and adaptive stand that allow the screen to be effortlessly adjusted up or down for optimal use and viewing with just a touch and moved where needed.

No. Neat designs unique custom mounting options across our Neat hardware devices. Neat Board 50’s floor stand has been designed specifically to address its ultimate portability.

Because of its smaller size and different feature set Neat Board 50 is a more flexible device compared to the bigger 65” Neat Board. Its reduced physical size makes it easier to ship, install, move between and use in any sized space.

Yes. Like all Neat devices, Neat Board 50 supports Zoom, Microsoft Teams and a range of business apps where it makes sense.

Neat’s adaptive mount, and the adaptive floor stand allows Neat Board 50 to be adjusted 350 mm /13.8 inches up and down. This enables users to easily adjust the height when they are annotating or when seated.

Yes. Neat Board 50 supports BYOD through a single cable  by offering its camera, microphone and speakers as USB devices while concurrently supporting DP alt. mode via USB-C.

Yes. Neat Board 50 supports up to 90W via USB-C PD, making it possible to charge laptops and cellphones from it.