How to enable Neat Pad’s microphones

Find out how to enable Neat Pad's microphones!

Overview: USB Connectivity and BYOD mode for Neat Devices

Brief Overview of Supported USB features on Neat Devices

How to Set up your Neat Board for BYOD Mode

Instructions on how to set up BYOD mode on Neat Board

Neat Pad – Console user guide for Microsoft Teams

This guide explains how to use Neat Pad as a Console for Microsoft Teams.

How to set up 802.1x using SCEP on Neat devices (Beta)

SCEP stands for Simple Certificate Enrollment Protocol and is a certificate management protocol that allows for automatic certification issuing in a scalable way.

Managing updates on Neat devices

Last updated on October 24, 2023. Introduction This article describes how Neat firmware and other software application updates are managed on Neat devices. Throughout this article, the term “firmware” will refer to the code produced and distributed by Neat which controls underlying hardware performance (cameras/microphones/speakers/screens/etc), and the term “software” or “apps” will refer to the […]

Proximity Join – User guide on how to join a MTR from the Teams app

This user guide explains how to join a meeting on a Teams Room via Proximity Join from the Teams app. Use this when you're near an available device where the meeting is not booked.

Neat Implementation Guide for Microsoft Teams

This user guide explains how to implement Microsoft Teams with Neat.

Neat Board – User guide for Microsoft Teams

This user guide explains how to operate Neat Board on Microsoft Teams.

How to configure auto framing: Framing Boundary

Last updated on January 26 2023 Introduction Auto framing feature allows Neat devices to optimally frame all participants in the meeting room and provide the best viewing experience for the far-end participants. It works without user intervention and can be enabled/disabled both during a call and outside of a call. However, in certain rooms with […]

Multi-Stream and Auto-framing with Multi-focus framing features

In our 20210817 release, Neat team brings a new experience called 'Multi-Stream' in partnership with Zoom. Find out more!

How to Enable Remote Access on Neat Devices

Remote Access allows administrators to view Neat's system information, download logs, upload certificates etc. Read this article to find out more.

How to factory reset a Neat device

In certain situations, Neat team may advise you to factory reset your Neat device and go through the setup process again. This article provides instructions on how to factory reset your Neat device.