Protected: Manual Upgrades of Neat Devices
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Managing updates on Neat devices
...are released, Neat devices download them within a few hours of publication, then wait until 2 AM local time to reboot and apply the updates. *Note: Because Neat tests Zoom’s...
Devices Running Microsoft Teams Allow for Remote Admin Password Change without Authentication
...Pro firmware: NFD1.20220914.1215 Neat Frame firmware: NFF1.20220914.1215 Solution This vulnerability is being addressed as part of our latest firmware release. The full release notes for the update are available here....
How to set up a Neat Bar Pro
...article Network and Firewall requirements for Neat devices. We strongly recommend using Wired or Ethernet connection to setup the Neat Bar Pro. For the latest release notes, features, bug-fixes and limitations,...
BYOD Mode on Neat devices
...does not currently support this feature). Note: BYOD Mode is currently a beta feature for the Neat Bar Pro Requirements: USB-C to USB-C or USB-A to USB-C cable (2.0 or...
How to configure auto framing: Framing Boundary
...software release so that the system administrators can use to define the ‘frame’ within which Neat’s camera will operate. This means that the auto framing feature will not detect people...
Network and firewall requirements for Neat
...will have to ask your network team to enable mDNS for the subnet or add the mDNS service string to the allowed list. Note: Some network devices like Aruba require...
How to Enable Remote Access on Neat Devices
...can open your computer’s web browser and navigate to https://<ip_address> (where ip_address is the Neat device’s IP address). Note: Your browser will most likely report the website to be untrusted...
Neat’s technical support policy
Last updated on July 19, 2022 Neat will provide support for Neat devices running current released software version and the previous released software version. By current released software, we mean...
How to factory reset a Neat device
...if you need to change network settings, you should factory reset the device and proceed with the setup. This article will explain how you can do this. IMPORTANT: Please note...