Neat Frame: Version 20220211 Release Notes

Last updated on February 23, 2022

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1. Introduction

This document describes the new features, improvements and known issues in the first official release of the newly introduced Neat Frame. The release is known as version 20220211 and applies to the Neat Frame.

If you have an existing Neat Frame (e.g. you have been part of early field trials) or you are setting up your brand new Neat Frame, as long as your device was up and running on the network after 12:00pm Central European Time (6am US Eastern/3am US Pacific), on February 23, it would have downloaded the new software version. For new installs, the upgrade will be applied during the initial ‘out-of-box’ phase, while for existing setups, the upgrade will be applied at 2am local time the following day.

Note: This release also applies to your existing Neat Bars, Neat Boards and Neat Pads. Please see the release notes for Bars, Boards and Pads here:

2. Introducing the Neat Frame

Neat Frame is the new, all-in-one personal videoconferencing device from Neat. Like all Neat products, everything is contained in one sleek design – camera, microphones, speaker, and the compute to host and run conferencing applications (Zoom Rooms supported now, Microsoft Teams Rooms in the future). It can be used in a wide range of applications – home offices, personal offices, hot desks, small focus rooms for one to three people, or as a virtual kiosk in public spaces like reception areas or work lounges.

Neat Frame’s 15” touchscreen allows for call control as well as collaboration and digital whiteboard functionality. The camera supports Neat’s innovative video features, like adaptive auto-framing and Neat Symmetry. Neat Frame’s microphones and speakers include noise reduction, echo cancellation, and deep noise suppression – a Neat feature that filters out annoying noises that might disrupt a call (loud typing, paper rustling, etc). It also supports wired headsets (via 3.5mm jack), and in the future will also support Bluetooth headsets.

If you would like to learn more about Neat Frame, please take a look at for more information.

2.1 How do you set up the Neat Frame

The Neat Frame has been designed to keep the setup/configuration/operation as simple as possible. To set up a Neat Frame, simply plug in the device and follow the on-screen instructions to connect the Frame to your network and start running Zoom.

Here are some useful articles to get you started on setting up your Neat Frame:

3. What’s in this release?

The Neat firmware builds in this release are:

  • Neat Frame: NFF1.20220211.1243

The built-in Zoom Room version is:

  • Zoom Room Appliance version: 5.9.4 (685)

4. What features are supported by the Neat Frame?

New features for Neat Frame:

  • Deep noise suppression
  • Wired headset support

Neat Frame also supports many other features seen across Neat products, such as:

Note: This is not an exhaustive list.

4.1 Deep noise suppression

To provide a meeting experience like no other, the Neat Frame uses deep noise suppression technology to reduce background noise and emphasize a speaker’s voice. From rustling papers and keyboard typing to construction outside the workplace, this feature reduces distractions by filtering out a wide range of noises that have become a common pain during hybrid meetings.

4.2 Wired headset support

The Neat Frame has a 3.5mm headphone jack that can be used to connect wired headsets as an additional speaker and microphone. Support for bluetooth headsets will be included in future firmware updates to the Neat Frame.

5. Known issues/limitations in this release

Issue referenceDescription
INBUGS-31‘Unable to verify certificate’ message displayed when uploading CA certificate which has a text part before the actual certificate part. To work-around this issue, copy only the certificate portion (BEGIN CERTIFICATE / END CERTIFICATE) to a file and save it as .pem/.cert etc. 
INBUGS-648In this release, the Neat Frame will not enter standby mode unless it is on a Neat system settings screen.

6. Zoom Rooms software

The Zoom Rooms software builds in this upgrade are:

  • Zoom Room Appliance version: 5.9.4 (685)

This is a major release from Zoom. You can find more information here:

7. How to check if you have the new build

Zoom Rooms Version: Click on the Settings button on the lower right corner of the Neat Frame. The Zoom software version numbers will be displayed on the right.

Neat Firmware Version: Click on the Settings button on the lower right corner of the Neat Frame. Then click on ‘General’ and on the right, you’ll see the meeting room name displayed. Below the room name, you should find an option named ‘System Settings’. If you click on this, you’ll be prompted to enter the system passcode (this passcode is listed with the room settings in the Zoom Room administrator portal).

You will now have entered Neat’s System Settings. Next, navigate from System Settings -> System -> About and you should be able to view the serial number and firmware versions for each device.

You can also see the serial number and firmware version of your Neat devices in the Zoom Room administrator portal – just click on the room name, and then click on the name of each device.

8. Getting help from Neat

We encourage you to visit our support website and view new articles, FAQs, how-to and troubleshooting guides which are being regularly added there. Please search the following page to find answers to your common questions or problems:

If you encounter an issue with your Neat device, please email: and one of our technical support engineers will reach out to you.

Note: Neat provides support on Neat devices running current released software, or running software from the previous release. For more information on our support policy, please see the article ‘Neat’s technical support policy’.

IMPORTANT: Please see our privacy policy at Neat