How to set up a Neat Frame

Last updated on October 6, 2022

Congratulations on your new Neat Frame!

This elegant device offers a full HD portrait multi-touchscreen and easy-to-hold handle freeing up monitor space and processing power with a revolutionary meeting experience anywhere in your home or office.

In this article, you will find step-by-step instructions on how to set up your Neat Frame (brand new or after a factory reset). It is super simple!

Prerequisites 

• The Neat Frame must meet the following network requirements in order to successfully connect to the internet Network and Firewall requirements for Neat devices. 

What’s Included 

• Neat Frame
• Power Cable (9.8 feet/3 meters)

Step 1: Power up your Neat Frame 

• Connet your Neat Frame to AC power

Step 2: Configure language, network, and time zone settings

Once the Frame powers on you will be asked to select a language. After you have done that, hit continue and you will be asked to connect the Frame to Wi-Fi. If you would like to use an Ethernet connection instead, you can connect the Frame to your network using an Ethernet -> USB-C adaptor. After establishing a network connection and continuing to the next screen, you will be able to select a time zone to use on your device.

• Once the Frame has successfully connected to the internet and set up is finished, it will download any software updates available. Do not unplug the Neat Frame while it updates.

Step 3: Select your videoconferencing platform

Tap an icon on the screen to select Zoom Rooms or Microsoft Teams, then hit continue to launch your videoconferencing platform.

• Once you have opened Zoom Rooms or Microsoft Teams, follow the on-screen instructions to sign-on to your account. 

That’s it! You are now ready to use your Neat Frame!