Neat Pulse Control Service Update – Oct 9, 2025

Last updated Oct 9, 2025
Issue has been resolved

UPDATE on Oct 9, 2025 at 16:30 UTC:

Microsoft confirmed the issue had been resolved on their end at 16:00 UTC.

Previous Update on Oct 9, 2025 at 10:45 UTC:

Users may experience intermittent login failures due to a widespread Azure outage affecting Azure Front Door (AFD – Microsoft’s CDN), which underpins Azure B2C sign-in pages. If login fails, retrying should work after a short delay.
Azure reports a ~30% capacity loss across Europe and Africa, with other regions seemingly unaffected.
More details: https://azure.status.microsoft/en-gb/status

Previous Update on Oct 9, 2025 at 08:30 UTC:
We are experiencing a service disruption on the Pulse Control Management platform with users not being able to sign in to their accounts. Our team is working urgently to resolve the issue.

Please note that this disruption has no impact on Neat device’s ability to join Zoom or Teams calls. It only affects users being able to sign into Neat Pulse and subsequently manage their devices.

At Neat we pride ourselves on providing a great service and we apologize for any inconvenience this service disruption had caused.

We will continue to update the following table to keep you informed on our progress.

Incident timeline

Current status: [Oct 9, 2025; 16:00 UTC]	Issue has now been resolved by Microsoft.
Previous status: [Oct 9, 2025; 10:45 UTC]	Intermittent login failures due to Azure Front Door outage affecting Europe/Africa — retrying should succeed. See Azure Status
Previous status: [Oct 9, 2025; 08:30 UTC]	Certain accounts on Neat Pulse are experiencing sign in issues.