Neat Pulse Control Service Update – May 29, 2026
Last updated May 29, 2026
The Neat Pulse Control Management platform service disruption has now been resolved.
Our cloud service provider, Microsoft Azure, has indicated that the affected services have recovered, and Neat has restored the link between EU and US organisations. Neat Pulse login, organisation access, and the landing page are now fully operational.
We will continue to monitor the service, but unless there is further degradation from Microsoft Azure, this incident is considered closed. Worldwide Azure services can be tracked at https://azure.status.microsoft/en-us/status.
Previous message:
We experienced a service disruption on the Neat Pulse Control Management platform caused by an ongoing Microsoft Azure incident.
This disruption affected access for tenants hosted in the US data centre. Newly created organisations in the EU data centre, created after 04:27 UTC on May 29, 2026, were also impacted.
During the incident, some users with access to multiple tenants also experienced issues with the Neat Pulse landing page. This has now been resolved.
Please note that this disruption did not affect Neat devices’ ability to join Zoom, Microsoft Teams or Google Meet calls. It only affected users’ ability to access Neat Pulse and manage their devices through the platform.
We apologize for any inconvenience this service disruption caused.
Incident timeline
| Current status: [May 29, 2026; 17:54 UTC] | The link between EU and US organisations was restored. Neat Pulse is now fully operational, including login, organisation access, and the landing page. We will continue to monitor the service, but unless there is further degradation from Microsoft Azure, this incident is considered closed. |
| Previous status: [May 29, 2026; 12:48 UTC] | A fix has been applied for the EU tenant landing page issue and access is now working again. Login, organisation access, and the Neat Pulse landing page are working for EU customers. Users with access to both EU and US organisations on their landing page may not currently see their US organisations on the landing page. US tenants remain impacted while we await resolution from Microsoft Azure. |
| Previous status: [May 29, 2026; 12:26 UTC] | Microsoft has indicated that services should start coming back online. We are continuing to monitor recovery and are awaiting further resolution confirmation from Microsoft Azure. |
| Previous status: [May 29, 2026; 06:48 UTC] | We are continuing to monitor the impact on Neat Pulse while awaiting further updates and resolution confirmation from Microsoft Azure. Although this is a known Microsoft Azure issue, we have also opened a Sev A support ticket with Microsoft to ensure the matter is being actively tracked and escalated. |
| Previous status: [May 29, 2026; 05:07 UTC] | Monitoring detected issues affecting Neat Pulse, with related system warnings beginning to trigger. |
| Previous status: [May 29, 2026; 04:27 UTC] | Microsoft Azure incident started. Neat Pulse access is impacted for all tenants hosted in the US data centre. Newly created EU organisations created after this time may also be impacted. Track Azure status here: https://azure.status.microsoft/en-us/status |