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Manage Your Settings in Neat Pulse

Last updated on November 27, 2025

Neat Pulse allows you to manage all of your Neat devices from one convenient location. In many cases, different levels of granular control and device management are required for devices that are set up in different areas. This can be achieved by setting up regions and locations for your account from the Settings menu in Pulse.

Note: You need to have Owner permissions to access the Settings menu in Pulse and make changes that affect the entire account. For more info, see the article Manage Users and Roles in Neat Pulse.

Contents

1. Accessing the Settings menu

Click the Settings tab on the left side of the page to open the Settings page.

Depending on your User type and Pulse plan, the Settings section allows you to:

  • Update the account name (all plans)
  • Check which Neat Pulse plan you’re on (all plans)
  • View all your licenses and how many devices are enrolled (paid plans only)
  • Enroll more devices (paid plans only)
  • View/add/remove regions and locations to help organize and view specific Neat devices (all plans)
  • Create and manage API keys (paid plans only)
  • Verify your account’s domain (paid plans only)
  • Set up SAML and Single Sign-On for streamlined access (paid plans only)
Figure 1. Pulse Settings page

2. General

Click the General down arrow icon to view the version of Pulse currently running and your system and click the link to read the Pulse release notes.

Figure 2. Pulse Settings page General option

3. Plan

Click the Plan down arrow icon to view the Pulse Plan you’re currently on, click the link to read the Terms and Conditions. You can also see how many licenses you have, the types, and how many devices are currently enrolled on this plan. You can also enroll more devices from here.

Figure 3. Pulse Settings page Plan option

4. Regions and locations

Your organizational hierarchy in Neat Pulse consists of regions and locations. 

  • Regions are larger areas that can contain one or more locations. 
  • Locations are specific areas within a region that can contain one or more Neat devices. 

4.1 Regions

Admin users in Neat Pulse are assigned to regions, and have access to all of the devices contained in locations within that region.

To create a new region, click the Regions down arrow icon and type the name of your new region into the Enter region name type box and click Create.

Figure 4. Pulse Settings page Regions option

Once your region is created, you have the option to edit the name of the region or delete it entirely. A counter will appear next to your region that shows the number of locations assigned to the region.

4.2 Locations

Devices in Neat Pulse can be assigned to locations, and locations can be assigned to regions.

To create a new location, click the Locations down arrow icon and type the name of your new location into the Enter location name type box and click Create.

Figure 5. Pulse Settings page Locations option

Once your new location is created you have the option to edit the name of the location, assign it to a region, or delete it entirely. A counter will appear next to your location that shows the number of devices assigned to your location.

5. API keys

The Neat Pulse API offers more flexibility and an additional interface to your Neat devices. Using the Management API, you can monitor the health of your deployment, update settings, restart devices, as well as creating enrollment codes, rooms, locations, and regions. The Neat Sense API allows you to access our device sensors and get detailed environmental information about rooms, such as temperature, air quality and people count to make informed decisions to optimize space and device utilization. For more info, see: Neat Pulse API and SDK Documentation.

Neat Pulse APIs are available to all Neat Pulse Plus and Pro plans. 

  1. To create a new API key, click the API keys down arrow icon and click Create API key (see Figure 6).
Figure 6. Pulse Settings page API keys option
  1. In the resulting Create API key pop-up, enter the API key name and select the scope, i.e. Read or Write, or both. Click Create.
Figure 7. Create API key pop-up

6. Domain

Click the Domain down arrow icon to verify your domain legitimately belongs to your organization, by clicking Verify domain.

Figure 8. Pulse Settings page verify Domain option

7. SAML

You can configure SAML SSO and thus allow user identities to be managed by another IdP, such as Okta. For more information regarding authentication and SSO options, please reach out to your Neat Product Specialist, or see the following articles: