Delaying Automatic Software Upgrades

Last updated November 5, 2024

Introduction

In addition to manually updating software or receiving updates automatically when a new version is available, Neat Pulse also offers the ability to delay automatic updates by a set amount of time. 

Note: this feature is only available to customers on a paid Pulse plan.

Overview

Neat Pulse offers two ways of updating software on Neat devices:

  • Automatic. Software updates will happen automatically after a new release is available
  • Manual. No software updates will happen unless an administrator executes the update

Setting devices to Automatic updates gives you three options:

  • When available. Devices will download and install software as soon as a new version is available.
  • One week after a new release. Devices will download and install software 1 week after it was first made available. 
  • Four weeks after a new release. Devices will download and install software 4 weeks after it was first made available. 

Options available depends on your Update channel:

  • If you have selected Stable, you can choose to delay by one week or by four weeks
  • If you have selected Preview, you can only choose to delay by one week, as Preview software generally gets replaced by a Stable version in less than four weeks.

Devices set to Automatic updates will download and install updates overnight, on the day it’s supposed to do so according to the descriptions above. Updates will not happen if a device is in use.

Automatic updates can be applied to all device software, including Neat OS, Zoom Rooms, Microsoft Teams, and other apps installed on the device. Only Neat OS and Zoom Rooms/Microsoft Teams updates can be delayed (as a bundle), not other apps. 

Automatic updates can be configured for individual devices and for multiple devices using Profiles

The Updates page, accessible from the side menu, will provide an overview of available updates, pending updates, and scheduled updates, together with a visual representation of the Neat firmware roadmap. Automatic updates, both delayed and when available, will show up under Pending updates.

To avoid network congestion, we will spread out devices updating over up to a maximum of one hour. 

Step by step guide – individual device

1. Select the device

  • Find the device you want to apply automatic update to on the Devices page.
  • Click the device to enter the Device view.

2. Set Automatic updates for this device

  • Scroll down to Device Settings. Click Update to expand. 
  • Make sure you have selected the software channel you wish to be on for this device. The default setting is Stable. 
  • If not selected, click Automatic Updates. Read the information. Click Confirm.
  • Select the option you want from the drop down menu: When available, One week after a new release, or Four weeks after a new release.
  • Changes are saved automatically.

Step by step guide – device settings profile

1. Select the profile

  • Navigate to the Profiles page in the side menu.
  • Click the profile you want to apply these settings to, or create a new device settings profile.

2. Set Automatic updates for this device settings profile

  • The default software channel is Stable. If you want to be on another channel, make sure to select Update channel and pick from the dropdown the channel that you want devices using this profile to be on. 
  • Make sure that Neat OS is selected. Select Automatic updates.
  • Select the option you want from the drop down menu: When available, One week after a new release, or Four weeks after a new release.
  • Click Save in the top right corner to save changes.

3. Assign the profile

  • If the settings profile isn’t already assigned to one or mode devices, there are multiple ways to do so:
    • From the Devices page, by selecting one or more devices and selecting which profile to assign from the dropdown
    • From the Room/Space view, by selecting which profile to assign from the dropdown
    • From the Device view, by selecting which profile to assign from the dropdown

Notes

  • If a device is in a call or offline, the update will be installed if the device becomes available within the firmware upgrade window
  • If the device doesn’t become available within this window, we try again during the next nightly window