How to recover a Neat device

Why you might need to recover a Neat Device:

There are several reasons why someone might need to recover a Neat device. For example, if the device is experiencing software glitches, crashes, or performance issues.

1. Camera/Audio Issues
2. Platform/App errors
3. Crashes
4. Pairing issues

What is a reboot?

A reboot involves reloading the operating system, restarting processes, clearing temporary data, and initializing system components. This resolves software issues, refreshes system resources, and ensures a clean, stable state.

Reboots can be either a cold reboot (hard reboot) involving a complete power cycle and full system initialization, or a warm reboot (soft reboot) that restarts the system without a complete power-off, reloading the operating system and restarting processes. The main difference lies in the extent of the restart process.

1. Warm reboot:
   • Locally on the device in System settings
   • Pulse
   • Remote access
   • Zoom Dashboard
   • Teams Admin Center
2. Cold reboot – Powercycle

What is Factory reset?

A factory reset is a process that restores a device to its original factory settings. This means that all user data, settings, and configurations on the device are erased, returning it to the state it was in when it left the factory. The factory reset essentially wipes the device clean of any personal information or modifications made by the user.

IMPORTANT: After a factory reset you will have to sign your device in to your chosen platform (Zoom/Microsoft Teams) again.

1. Manual reset (physically pressing the reset button)
2. Software reset (choose the option under System settings)