Managing Software Updates with Neat Pulse
Last updated May 27, 2025
Contents
Neat Pulse offers administrators various ways to control software updates on Neat devices.
- Automatic. Software updates will happen automatically after a new release is available (available on all Pulse plans). For more info, see below and for a step-by-step set up guide, see Setting up Automatic Updates with Neat Pulse.
- Manual. No software updates will happen unless an administrator executes the update (available on all Pulse plans). For more info, see below and for a step-by-step set up guide, see Manually Updating with Neat Pulse.
- Delayed. Updates are automatic but a set delay for the updates can be chosen (available on paid Pulse plans only). For more detail, see Delaying Automatic Software Updates with Neat Pulse.
- Scheduled. Administrators can schedule the time of updates (available on paid Pulse plans only). For more detail, see Scheduling Software Updates with Neat Pulse.
Automatic and Manual Updates Overview
All Pulse plans, including the free Starter plan, allow you to manage software updates either automatically or manually.
- Automatic. Software updates will happen automatically after a new release is available.
- Manual. No software updates will happen unless an administrator executes the update.
If you need more granular control, please see delayed updates and scheduled updates that are available on paid Pulse plans.
Automatic Updates
Neat OS and app upgrades are made available by Neat at regular intervals and can be set to automatically download and install overnight.
When the clock for a device passes through 0100 or 0200 for Neat OS and 0300 or 0400 for apps (local time), any updates pending will then install within the first 50 minutes of the hour. The updates are staggered between devices to better manage bandwidth usage during the update period.
Manual Updates
Devices in this mode will not automatically download and install updates. This can only be performed via the Update now functionality or via the Zoom Device Manager or Teams Admin Center, where applicable.
By using the Update now functionality, updates can be applied as soon as they are available, before the nightly run. Available updates can be applied to individual or paired devices at any time using the Update now button on a Device view on the Devices page.
Any number and combination of devices can be manually updated by clicking each desired device card on the Devices page (multi-select), then pressing the cog ‘Update’ icon in the toolbar at the top of the page. This means that updates can easily be applied to Locations, Regions, Profiles etc. by first using filters, then selecting and updating the desired devices.
To avoid network congestion, if you schedule more than 10 devices to update at the same time, we will spread out the excess devices over a maximum of one hour.
If both a new Neat OS version and a new Zoom Rooms/Microsoft Teams are available, we recommend that you update at the same time. You can, however, opt out of updating Zoom Rooms/Microsoft Teams when applying an update.
For compatibility reasons, you cannot update Zoom Rooms/Microsoft Teams separately from the Neat OS version on your selected channel—if there is a Neat OS update available this must also be installed.
Note: Updates will not happen if a device is in use. If a device is in use or offline, we will try to update it when it becomes available. This could mean that a device that is powered off will immediately update on reconnection, this could cause disruption if devices are regularly powered off overnight and restarted just before any meetings.