neat.no

Manually Updating with Neat Pulse

Last updated 27th May, 2025

Devices in manual mode will not automatically download and install updates. Updating can only be done via the Update now functionality or via the Zoom Device Manager or Teams Admin Center, where applicable. Once set to Manual updates, you will have to manually download and install updates as an immediate or scheduled action.

Important note: When you select to manage upgrades manually, you are presented with the following notice: By opting out of automatic upgrades, you are responsible for manually upgrading your Neat devices. Neat devices using different versions of firmware may experience performance issues. Please note: Neat provides support on Neat devices running current released software, or running software from the previous release.

Contents

How to set up manual updates

  1. On the Devices page, click the Device card to bring up the Device modal.
  2. Scroll down to Device settings and click the Updates accordion to open the menu.
  3. Under Update channel select either Channel: Stable or Channel: Preview from the dropdown.
  4. Click the Manual updates radio button.

How to Update Now

On the Devices page, find the devices you want to perform an update for using search and filters.

  1. Select the devices by clicking Select all. (If you want, you can choose to unselect specific devices manually.)
  2. Press the Update cogwheel icon on the toolbar at the top of the page.
  3. To start the update immediately, click Update or to cancel out of the update, click Cancel.

How to configure updates on a Profile and apply to devices

  1. Go to the Profiles page.
  2. Create a new profile using the Add new button or select an existing profile to edit.
  3. Scroll down to Device settings and click the Updates accordion to open the menu.
  4. Under Update channel select either Channel: Stable or Channel: Preview from the dropdown.
  5. Click the Automatic updates or the Manual updates radio buttons as desired.
  6. On the Devices page, find the devices you want to apply the profile to using search and filters.
  7. Select the devices by clicking Select all.
  8. On the toolbar, apply the profile using the Assign profile drop-down menu.

Note that profiles can also be applied directly on the Room view and the Device view.