Symptom: Neat Bar or Board red LED permanently displayed. There is no display showing up on the TV monitor.
What to do:
Make sure no external HDMI cables are connected to the Neat Board. For Bar and Bar Pro, make sure no external devices (other than the TV displayed) are connected to the device.
Factory reset the device to ensure it wasn’t a temporary issue. If problem remains after factory reset, it is a possible hardware issue.
Raise a support ticket with Neat technical support with the serial number and the details of the troubleshooting performed. The team can confirm if it is a hardware issue and if the device is under warranty.
Neat Pad:
Neat Pad not powering up using PoE switch (nothing is showing up on the screen)
What to do:
Try the PoE injector provided in the package and connect to the power outlet.
If PoE injector works, it could be an incompatibility issue with the PoE switch type (Neat supports PoE mode A only).
If PoE injector fails as well, it is most likely a hardware issue.
Raise a support ticket with Neat technical support with the serial number and the details of the troubleshooting performed. The team can confirm if it is a hardware issue and if the device is under warranty.
