neat.no

Organization Deletion on Neat Pulse

Last updated March 10, 2026

Introduction

Starting in October 2025, to ensure that Neat Pulse stays secure, streamlined, and free of unused organizations, Pulse organizations that are considered inactive will be automatically deleted. 

Below you’ll find everything you need to know about how this organization deletion works.

Contents

Which organizations are deleted?

Only Starter organization (free tier) are subject to automatic deletion. Paid organizations are never deleted automatically.

How is inactivity defined?

A Neat Pulse organization is considered inactive if, for 90 days:

  • No user has logged in to the organization, or
  • No devices on the organization have been active/online.

Therefore, a Neat Pulse Starter organization will remain active as long as you log in once every 90 days, or have an active/online device enrolled on the organization.

What happens before my organization is deleted?

After 60 days of inactivity

  • You’ll see a red banner displayed at the top in Neat Pulse (Figure 1).
Figure 1. This red banner in Neat Pulse will appear after 60 days of inactivity

“This company organization is scheduled for deletion in XX days (<date>) due to inactivity. To keep this organization active, click Keep this organization or add a device.”

Clicking Learn more here will bring you back to this article for the full details.

After 90 days of inactivity

  • The organization is permanently deleted.

I want to keep my organization

Note: Simply logging in does not reset inactivity. An explicit action is required.

If you want to keep your organization, you have to:

  • Click Keep this organization in the banner (this resets the inactivity timer).
  • Add a device to the organization.
  • Upgrade the organization from Starter to a Paid plan.

Email notifications

We send two reminders to organization Owners before deletion:

  • 30 days before deletion – first email notification.
  • 2 days before deletion – final reminder.

Can I delete my own organizations?

At this time, users cannot self-delete organizations. This option may become available in the future. 

If you have an unused organization that you no longer want, simply leaving it for 90 days will ensure that the organizationgets automatically deleted.

Final Notes

To make sure your organization stays active, ensure that:

  • You have logged in or interacted with your organization within the last 90 days.
  • At least one device remains active/online on your organization.
  • You’ve clicked“Keep this organization” in the red banner if it appears.

If you believe your organization was mistakenly flagged as inactive or you’re unable to access the Keep this organization option, contact Neat Support for assistance.