Neat Pulse Control Service Update – June 9, 2024

This incident is now closed. For more up-to-date information on Pulse Control Status, please navigate to: https://support.neat.no/c/neat-pulse/updates/

UPDATE on June 9, 2024 at 14:50 UTC:

Pulse management platform is fully restored. We continue to closely monitor the service.

UPDATE on June 9, 2024 at 10:35 UTC: 

The Pulse team has addressed the slowness of the service and the Pulse management platform is performing normally again. The team is closely monitoring the service.

UPDATE on June 9, 2024 at 09:00 UTC: 

We are experiencing an issue where the Pulse management platform web pages are loading very slowly. Our team is working urgently to resolve the issue. 

Please note that this issue should not have any impact on the Neat device’s ability to join Zoom or Teams calls.

At Neat, we pride ourselves on providing a great service and we apologize for any inconvenience this service disruption has caused. 

We will continue to update the following table to keep you informed on our progress. 

Incident timeline

Current status: [June 9, 2024; 14:50 UTC]	Pulse management platform is fully restored.
Previous status: [June 9, 2024; 10:35 UTC]	The Pulse service is back to performing normally again. We are closely monitoring the system.
Previous status: [June 9, 2024; 09:00 UTC]	Pulse management platform web pages are loading very slowly. Team urgently investigating.