User management on Neat Pulse Control
Introduction
User management on Pulse is designed to be flexible, allowing customers to add users from outside of their organisation, such as their partners, to help manage their endpoints and organisation settings.
This article will explain the following topics:
- User Types
- How to create a User
- Users in multiple organizations
User Types
There are two user types in Neat Pulse Control:
- Owner: Owners have access to all settings in the organization. There can be multiple owners by organization.
- Admin: Access for admins is restricted to specific regions. Admins can only administer endpoints within these regions & cannot edit profiles. They cannot add users or edit organization settings.
The table below provides a quick comparison between the Owner and Admin roles to highlight their differences.
Feature | Owner | Admin (Region-Specific) |
General Organization Access | ||
Access to all organization-wide settings | ✔ | ✘ |
Access limited to specific regions | ✘ | ✔ (restricted to their assigned regions |
Manage organization-wide settings | ✔ | ✘ |
Invite or remove users | ✔ | ✘ |
View user profiles | ✔ | ✘ (can only view their own profile) |
Edit user profiles | ✔ | ✘ |
View audit logs | ✔ | ✘ |
Device Management | ||
View devices | ✔ (all devices across all regions) | ✔ (devices within their assigned regions only) |
Add or remove devices | ✔ | ✘ |
Push updates to devices | ✔ | ✔ (region-specific devices only) |
Manage firmware updates | ✔ | ✔ (within their region, but affected by some bugs) |
Manage app updates | ✔ | ✔ (within their region) |
Modify device settings | ✔ | ✔ (within their region) |
Perform remote control on devices | ✔ (all devices across the organization) | ✔ (region-specific devices only) |
Profiles and Regions | ||
View profiles | ✔ | ✔ |
Create/edit/delete profiles | ✔ | ✘ |
Manage locations and regions | ✔ | ✘ |
Security & API Access | ||
View and manage API keys | ✔ | ✘ |
Manage domain verification settings | ✔ | ✘ |
Configure SAML (Single Sign-On) | ✔ | ✘ |
Additional Notes on Admin Role:
- Restricted Access Scope: Admins are limited to managing endpoints and devices within their assigned regions. They cannot view, edit, or manage anything outside of these regions.
- No Organization-Wide Controls: Admins cannot modify organization-wide settings, including creating or editing user roles, generating API keys, or configuring SAML authentication.
- Profile Management: Admins can only view profiles but cannot create, edit, or delete them.
- User Management: Admins have no capability to invite or remove users, and they can only view their own profile on the users page.
- Device Updates: While admins can push updates, a bug currently affects the ability to apply firmware and app updates simultaneously
How to create a User
- Step 1: Login to your organization’s Neat Pulse Control portal through https://pulse.neat.no
- Step 2: From the left hand menu, choose Users tab.
- Step 3: Enter the email address of the new user into the Invite form. Select a ‘User Role’ (Owner/Admin) and a ‘Region/Location’ (if more than one is configured in Settings). Press ‘Invite’.
- Step 4: An automated email will now be sent to the recipient’s email inbox.
- Step 5: The user will now need to click on ‘Accept invite’ link and they will be redirected to the Neat Pulse Control login page. From here, they will need to set their password and display name.
- Step 6: After the user has been added, their user permissions can be altered (example below shows an Admin user’s location setting can be changed).
Users in Multiple Organisations
There is no limit to the number of organizations a user can be added to in Pulse Control. Users who are in multiple organisations will be able to navigate between these organizations using the same credentials. To view the list of organizations, click on the current organization name from the left-hand menu.
In the example below, clicking on ‘Neat – Support org‘ takes the user to the Organization view where they are able to view the two organizations they are member of on Pulse Control (e.g. Neat – Support org and Neat Pulse – PS).
Users can have different privileges in each organisation they are in, which means customers can add users from outside their organisation as users of any type.