There is a short window to stop orders already placed from shipping! Contact us on orders@neat.no and we will do our best to assist you.

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For pricing and purchasing Neat Devices, you can work with Neat’s global partner network or order online from neat.no.

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If you are purchasing products from Neat, our Standard Terms and Conditions of Sale apply.

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Neat accepts all major credit cards and bank transfers. Customers who are placing frequent orders or large transactions can apply for credit with Neat here.

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In most cases, credit cards decline because the billing address and/or billing zip code does not match where statements are sent. Please verify the billing address listed on the order before submitting the order for approval.

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There is a short window to stop orders already placed from shipping! Contact us at orders@neat.no and we will do our best to assist you.

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We do not currently offer third-party freight billing.

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Shipment times of Neat devices may vary depending on the product type, delivery location and stock availability. Please reach out to orders@neat.no for more information on your specific query.

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Today Neat devices ship from our UPS global distribution centers in the US, Europe, Japan and more recently Australia. These are located as follows:

• Louisville, Kentucky, US
• Venlo, Netherlands
• Tokyo, Japan
• Sydney, Australia

If you have an urgent order-related query, you can reach our team anytime at orders@neat.no.

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The shipping terms used by Neat are:

• FCA Louisville, Kentucky
• FCA Venlo, Amsterdam
• FCA Tokyo, Japan
• FCA Sydney, Australia

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Neat will use our supply chain partner to prepare the shipment, commercial invoice, and all other required export paperwork which will be filed in advance and then follow the shipment to its final destination. You, the customer, will be named as the Importer of Record for the shipment. The broker for the shipment will be UPS.

When the shipment arrives at its destination country, UPS will clear the shipment and bill all appropriate customs and duties taxes directly to you, the customer. These duties and taxes must be paid in full before the order will be released from customs and you will be contacted directly for payment as these are not included in the purchase price from Neat. Since you will be contacted directly by the shipper, it is imperative that the correct contact name and phone number are listed for the person that will fulfill the duties and taxes payment obligations. If there are any questions on this please contact us on orders@neat.no.

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Yes. To ship to multiple addresses within the same order, contact orders@neat.no.

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Neat’s Certified Refurbished program allows our customers to purchase a Neat Factory Certified Refurbished Equipment at a reduced price.*  Currently this program applies to Neat Bar, Neat Bar Pro and Neat Pad, with plans to expand it to the other products in the future. 

Which Neat devices are refurbished/re-certified? 

Neat offers our customers a 30-day, “no questions asked” return policy on Neat Bar, Neat Pad, Neat Bar Pro and Neat Frame. If a customer chooses not to move forward with Neat after the evaluation period, the customer returns the product(s) to our returns processing facility in Iowa. 

Our factory recertification technicians: 

• Completely factory reset the device 
• Boot up & test the device 
• Perform a 28-point inspection/validation/replacement of all necessary accessories in the box (e.g. mounts, cables, screws, documentation, warranty information) 
• Place ‘Neat Factory Recertified‘ labels on the physical product & outer boxes 

Will these devices carry warranty? 

Yes! These devices all carry Neat’s full 1-year warranty, so you can be confident in your purchase!

*Currently the program is limited to sales in the United States and we are working to expand it in our overseas locations. 

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The Neat partner program offers Neat devices for purchase to end customers from select Neat Authorized Partners around the globe. Neat Partners are carefully selected based on set criteria, which includes a commitment to deliver the best experience for Neat customers along the entire customer journey. The Neat Partner Program offers two levels of partner participation, providing partners the flexibility to scale their partnership with Neat over time.

Neat Referral Partners refer customer opportunities to Neat. The partner purchases systems from Neat, and maintains the direct relationship with the customer. There are no sales targets or demo equipment requirements, so it’s an easy way for motivated
partners to begin working with Neat.

Neat Reseller Partners are existing Zoom partners that have previously closed customer opportunities with Neat. These partners enjoy the highest level of benefits and support, including discounted demo equipment, and sales and technical training. Neat and Zoom will work closely with Reseller Partners to provide all levels of customer support as needed.

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A partner can become a Neat Referral Partner in a couple of simple steps. Bring a net new opportunity to Neat and agree to Neat’s General Terms & Conditions on the website. You can register a deal at neat.no/deal-registration-program for your upfront discount.
You can also apply for credit at neat.no/contact/?apply-for-credit.

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Becoming a Neat Reseller Partner is by Neat invitation only. Partners are selected after meeting a set criteria which includes a proven successful track record of meeting the needs of Neat and Zoom customers, as well as an investment and commitment into the Partner Program. For more information on becoming a Neat Reseller Partner, contact partners@neat.no.

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Contact partners@neat.no with any questions regarding Neat’s Partner Program.

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Neat Authorized Partners can sign up for access to the partner portal which provides a range of resources to support successful go to market efforts. For access to the Neat Partner Portal, visit neat.no/partners.

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We created the Neat Referral program to give partners the opportunity to sell Neat with no strings attached. Referral Partners bring new customer opportunities to Neat and purchase systems directly from us to transact with the end customer. There are just a few steps to get started.

To participate as a Neat Referral Partner;

1. Agree to Neat’s General Terms & Conditions (neat.no/terms-and-conditions/)
2. Register deal through (neat.no/deal-registration-program/)
3. Fill out the Neat Credit Application (neat.no/contact/?apply-for-credit)

Someone in our sales team will reach out to you directly as a follow up.

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Becoming a Neat Reseller Partner is by Neat invitation only. Partners are selected after meeting a set criteria which includes a proven successful track record of meeting the needs of Neat and Microsoft customers, as well as an investment and commitment into the Partner Program. For more information on becoming a Neat Reseller Partner, contact partners@neat.no.

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Neat as a Service is a 24-month global subscription service that allows customers to lease Neat devices for their meeting spaces by paying an affordable, fixed price annually. NaaS is currently available in the US, Europe, Australia and New Zealand.

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Neat As A Service allows customers to lease Neat devices for a 24-month subscription period. Neat subscriptions include rental of a Neat device with all the latest software releases and support from Zoom/Teams. At the end of the subscription period, customers will have the option to renew for an additional year, buy out the devices for a small fee, or cancel the subscription and return the devices.

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Neat as a Service (NaaS) is paid in 2 annual payments. The 1st annual payment is deducted at the time the order is placed. The 2nd annual payment will be deducted 1 year from the order date. We will send out notifications 90, 60 and 30 days upon expiration.

*The subscription auto-renews for an additional 12 months upon renewal date.

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Yes. You can manage your payment options from the Orders & Account -> Manage Payment Options page after you sign in.

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See here: Neat As A Service Terms and Conditions

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