Neat devices: Version 20231116 Release Notes
Last updated on December 21, 2023
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1. Introduction
This document describes the new features, improvements, bug fixes and known issues in the 20231116 software release for Neat Bar, Neat Bar Pro, Neat Pad, Neat Board, and Neat Frame.
As long as your Neat equipment was up and on the network after 2:00pm Central European Time (8:00am Eastern US / 5:00am Pacific US) on Saturday, December 9th, the update would have been downloaded into the Stable update channel on your device.
If you had opted out of automatic upgrades by disabling ‘Automatic updates’ on your Neat device, please note that it will remain on the existing software release and will not upgrade. However, if you would like to upgrade to the 20231116 release, please enable ‘Automatic updates’ and the Neat device(s) will download the latest firmware release and upgrade the Stable channel as above. Automatic updates can be enabled or disabled by going into your Neat’s System settings (from a Neat Pad, Neat Board, or Neat Frame) -> System -> Software Update.
Note: Previous release notes can be found here: https://support.neat.no/article/neat-devices-version-20230928-release-notes/
2. What’s new?
Saturday December 9th:
The Neat firmware builds in this upgrade are:
- Neat Pad firmware: NFA1.20231116.0626
- Neat Bar firmware: NFB1.20231116.0626
- Neat Board firmware: NFC1.20231116.0626
- Neat Bar Pro firmware: NFD1.20231116.0626
- Neat Frame firmware: NFF1.20231116.0626
- Neat Board 50 firmware: NFH1.20231116.0626
The built-in Zoom Room versions are:
- Zoom Room Controller software version: 5.16.5 (2354)
- Zoom Room Appliance software version: 5.16.5 (3917)
The built-in Microsoft Teams versions are:
Microsoft Teams Rooms Devices (Neat Bar, Neat Bar Pro, Neat Board, and Neat Pad as a controller):
- Admin Agent: 1.0.0.202306202019.product
- Company Portal (for MTR devices): 5.0.6061.0
- Teams Rooms Devices (MTRA U2B.1): 1449/1.0.96.2023111001
Microsoft Teams Displays (Neat Frame):
- Admin Agent: 1.0.0.202306202019.product
- Company Portal (for Displays and Panels): 5.0.5484.0
- Display (Display U2A): 1449/1.0.95.2023061601
Microsoft Teams Panels (Neat Pad as a scheduler):
- Admin Agent: 1.0.0.202306202019.product
- Company Portal (for Displays and Panels): 5.0.5484.0
- Panels (Panels U3): 1449/1.0.97.2023080401
More information about the latest versions of Microsoft Teams can be found here:
- Release notes for Microsoft Teams Rooms on Android
- What’s new in Microsoft Teams devices – Teams Displays and Panels
The features introduced in this release are:
- Automatic time zone suggestion during initial setup
- Mute synchronization with USB audio equipment
- Other improvements
2.1 Automatic time zone suggestion during initial setup
In this release your Neat device will use IP geolocation to suggest a timezone during the initial setup process
2.2 Mute synchronization with USB audio equipment
In this release we are introducing synchronization between USB audio equipment that is connected to a Neat Bar Pro and the mute toggle in Zoom or Microsoft Teams. This will be enabled by default when applicable equipment is connected to a Neat Bar Pro while “Audio over USB” is enabled.
Note: This functionality is currently only available for Shure IntelliMix P300 models.
2.3 Other improvements
This release includes minor improvements to camera exposure and light balancing.
3. Fixed bugs and improvements
| Issue reference | Description |
| CUS-584 | Previously it was possible for shared HDMI content on a Neat Bar Pro to remain on the screen for several seconds (up to 10) after the HDMI cable has been disconnected. This issue has been resolved in this release. |
| CUS-587 | Previously it was possible for a display connected to the HDMI2 port on a Neat Bar to remain unresponsive when auto wake is used to bring the device out of standby mode. This issue has been resolved in this release. |
| CUS-617 | Previously, static key cyphers could be used in TLS 1.2 negotiations on Neat devices. These cyphers have been removed in this release. |
| CUS-822 | Previously it was possible for a Neat Frame to emit a “quacking” or “buzzing” noise during calls that far-end users can hear. This issue has been resolved in this release. |
| CUS-851 | Previously when pressing “Share locally, Share to Meeting and Stop sharing” rapidly during a Zoom meeting, it would cause HDMI to stop being detected requiring the user to leave the meeting or hotplug HMDI on the laptop (which would then show up as a black screen). Changes have now been introduced to mitigate this. |
| CUS-860 | Previously it was possible to hear a static noise on a Neat Bar Pro if an HDMI cable is plugged in for content sharing while audio is already playing on the laptop or computer that content is being shared from. This issue has been resolved in this release. |
| INBUGS-2150 | Previously, audio content shared via HDMI cable will not recover after the content source has a power saving event. This issue has been resolved in this release. |
| CA-353 | In this release, if BYOD Mode is enabled on a Neat device, plugging in a USB-C cable during an active meeting will cause the Neat device to open BYOD Mode and drop the active Zoom or Microsoft Teams session. |
4. Known issues
| Issue reference | Description |
| INBUGS-31 | ‘Unable to verify certificate’ message is displayed when uploading CA certificate which has a text part before the actual certificate part. To work around this issue, copy only the certificate portion (BEGIN CERTIFICATE / END CERTIFICATE) to a file and save it as .pem/.cert etc. |
| ZOOM-93 | In this release, it is not possible to disable Zoom’s ‘Advanced Noise Suppression’ feature. As a result, any users using the ‘Music mode’ feature will notice that their audio is being suppressed by Zoom’s noise suppression algorithm, making the experience poor. This issue is being investigated by the Zoom engineering team. |
| CUS-326 | In this release, color correction configuration options are available in the accessibility settings on the Neat Board and Neat Bar Pro, but enabling the feature will not have any effect on the screen. |
| CUS-635 | In this release, if a Neat Bar is rebooted while BYOD mode is enabled and in use, the Neat camera and Microphone will no longer function as expected until the USB-C cable is unplugged and replugged from the device. |
| CUS-651 | In this release, it is possible for a Neat Bar and Neat Pad to lose the ability to pair over Wifi. |
| CUS-668 | In this release, it is possible for digital signage in Zoom to be displayed incorrectly on a display connected to the HDMI2 port on a Neat Bar Pro. |
| CUS-727 | In this release, it is possible to hear a static noise while sharing audio content over HDMI on a Neat Bar Pro. |
| CUS-760 | In this release, it is possible for a Neat device to show an “untrusted server certificate” warning due to a network timing issue. Rebooting the device should resolve the error in these scenarios. |
| CUS-811 | In this release, it is possible for a Neat Bar or Neat Board to become unresponsive on the BYOD mode screen after a USB-C connection is removed. Rebooting the device will restore functionality. |
| INBUGS-1663 | In this release, not all external audio hardware is synchronized with the mute indicator and volume slider in Zoom or Microsoft Teams while using Audio over USB on a Neat Bar Pro. |
| INBUGS-1664 | In this release, switching between external audio hardware and the internal speaker while using Audio over USB on a Neat Bar Pro does not always work during a Zoom meeting. |
| INBUGS-2114 | In this release, it is possible for a Neat Pad to emit a notification “chime” noise while launching applications |
5. How to check if you have the new build
Zoom Rooms Software Versions: Click on the Settings button on the lower left corner of Neat Pad, Neat Board, or Neat Frame. Then click on ‘About’. The Zoom software version numbers will be displayed on the right.
Microsoft Teams Software Versions: Click on the “More” button on the main screen of the Neat Pad, Neat Board, or Neat Frame. Then click on “Settings” and “About” and the Microsoft Teams software version numbers will be displayed.
Neat Firmware Versions: From your Neat system settings, navigate from System Settings -> System -> About and you should be able to view the serial number and firmware versions for each device.
You can also see the serial number and firmware version of your Neat devices in the Zoom Room administrator portal and the Teams Admin Center (TAC) online portal.
6. Getting help from Neat
We encourage you to visit our support website and view new articles, FAQs, how-to and troubleshooting guides which are being regularly added there. Please search the following page to find answers to your common questions or problems: https://support.neat.no
If you encounter an issue with your Neat device, please email: support@neat.no and one of our technical support engineers will reach out to you.
Note: Neat provides support on Neat devices running current released software, or running software from the previous release. For more information on our support policy, please see the article ‘Neat’s technical support policy’.
IMPORTANT: Please see our privacy policy at https://neat.no/privacy-policy/