Neat Pulse Control Service Update – March 13, 2024

Last updated March 19, 2024
This incident is now closed. For more up-to-date information on Pulse Control Status, please navigate to: https://support.neat.no/c/neat-pulse/updates/

UPDATE on March 13, 2024 at 18:40 UTC:
Pulse Control Management Service is fully restored. All customers orgs are back online. We continue to monitor the service.

UPDATE on March 13, 2024 at 17:10 UTC:
Nearly 90% service is restored. We continue to bring the rest of the services back online.

UPDATE on March 13, 2024 at 14:15 UTC:
We are experiencing a service disruption on the Pulse Control Management platform. Our team is working urgently to resolve the issue.

Please note that this disruption has no impact on Neat device’s ability to join Zoom or Teams calls. It only affect Neat Pulse web site access (including provisioning of new Pulse customer orgs) and the ability to enrol and administer devices via Pulse management portal.

At Neat we pride ourselves on providing a great service and we apologize for any inconvenience this service disruption had caused.

We will continue to update the following table to keep you informed on our progress.

Incident timeline

Current status: [March 13, 2024; 18:40 UTC]	Service fully restored. We continue to monitor the service.
Previous status: [March 13, 2024; 17:10 UTC]	Partial service restored (nearly 90%). We continue to restore the rest of the service.
Previous status: [March 13, 2024; 14:15 UTC]	Neat Pulse is experiencing a service disruption.