Neat Pulse Control Service Update – Oct 29, 2025

Last updated October 30, 2025

Our cloud service provider, Microsoft Azure, has confirmed the issue had been resolved on their end October 30th, 2025 at 03:33 UTC. Worldwide Azure services can be tracked at https://azure.status.microsoft/en-gb/status.

Previous message:
We are experiencing a service disruption on the Pulse Control Management platform with users not being able to sign in to their accounts.  

Please note that this disruption has no impact on Neat device’s ability to join Zoom or Teams calls. It only affects users being able to sign into Neat Pulse and subsequently manage their devices. If you are already logged into Pulse, please do not log out of the platform.

We believe this disruption is associated with an ongoing incident with our cloud service provider, which is impacting authentication services. We are seeking updates from our provider on the disruption, and will share further information as soon as we have it.

We apologize for any inconvenience this service disruption had caused. We will continue to update the following table to keep you informed on our progress.

Incident timeline

Current status: [Oct 30, 2025; 03:33 UTC]	No outstanding Azure issues: https://azure.status.microsoft/en-gb/status
Previous status: [Oct 30, 2025; 00:16 UTC]	Microsoft reports 98% service restored. Track status here: https://azure.status.microsoft/en-gb/status
Previous status: [Oct 29, 2025; 16:07 UTC]	Microsoft acknowledge Azure disruption
Previous status: [Oct 29, 2025; 15:50 UTC]	Issue identified