How to Use Remote Control in Neat Pulse
Last updated on April 29, 2025
Introduction
Neat Pulse offers new and exciting ways to manage your Neat devices from remote locations. The remote control feature allows Neat Pulse users to access their Neat devices from anywhere and control them as if they were there in person.
Accessing Remote Control
In order to access the remote control feature, you will need an active Neat Pulse account and the device you are trying to control will need to be enrolled in your Neat Pulse tenant and marked as online in addition to having remote control allowed on the device.
Owner accounts in Neat Pulse will have the ability to use the remote control feature on any device enrolled to their organization, and admin accounts in Neat Pulse will have the ability to use the remote control feature on any devices set up in their admin region.
The remote control option will appear after clicking on a device’s icon in the Devices tab in Neat Pulse.
Using Remote Control
After clicking on a device in the Devices tab, you have the option to initiate a remote control session using the “Remote control” icon. Clicking this icon will open a new browser window for your remote control session.
After initiating a remote control session, a message will appear on the device that gives users a 15 second window to accept or deny the request for remote control. If the request is denied you will receive a message in your remote control session window that the request was rejected on the device. If the user accepts the request, or if no option is selected after 15 seconds, a remote control session will automatically begin.
During a remote control session, the device’s screen will be mirrored into your browser window so you can interact with the device.
If two Neat devices are paired together, the remote control feature allows you to control both devices at once.
Disabling Remote Control
After your Neat device has been set up and enrolled in Neat Pulse, you can select whether or not you want to allow remote control on your device from the Neat Pulse menu in the device’s system settings (System Settings -> Neat Pulse -> Remote control).
When a remote control request is made, the Neat device will respond based on its configured permission setting.
You can choose from three remote control permission settings:
- Automatically allowed (Always Allow): Remote control sessions are automatically accepted without user intervention.
- Allowed with Confirmation: Remote control requests must be manually approved by someone present in the room. If no action is taken, the request is automatically denied after 15 seconds.
- Not allowed: Remote control requests are blocked entirely.
By default, devices are set to Always Allow, but administrators can modify this setting to enhance security and better match organizational policies.
When remote control is marked as “Not allowed” on the device, Neat Pulse users will see a message pop up that says “Remote control has been disabled on the endpoint” when hovering their mouse over the remote control option.
Note: If remote control is disallowed during an active session, the session will continue until manually terminated by the user. Subsequent remote control attempts will be blocked as expected.
