Neat Pad Support

Neat Pad

Neat Pad is a simple and elegant touch screen you can configure as a controller inside any Zoom Room, or use as a scheduling display outside any meeting room. Neat Pad is included with Neat Bar but can be used with any Zoom Rooms system, eliminating the need for an iPad, or other consumer-grade tablets. Thanks to just one Power over Ethernet cable, Neat Pad never runs out of battery either. It’s always on, ready for you to leap into action.

Detailed specifications for Neat Pad can be found on our website on Neat Pad Specifications.

You can also find more information through the Explore the technology interactive menu.

Neat Pad includes a wall-mount and side mount, so it’s easy for anyone to install and set up. Use the wall mount to fix Neat Pad to the wall as a controller in your meeting room or scheduling display outside your meeting room. Apply the side mount to attach Neat Pad to your doorframe or mullion.

Yes. The Neat Bar ships with a Neat Pad and both will need to be paired together to operate as a complete Zoom Room device.

When installing a Neat Bar with its dedicated Neat Pad, choose the setup: ‘Set up Neat Bar with controller’.

You can also buy additional Neat Pads to work as either extra Zoom Room Controller or Zoom Room Schedular (however, these do not need to be paired with a Neat Bar at the Neat level). If you are using the Neat Pad as an extra controller either for a Neat Bar/Neat Board or a 3rd party Zoom Room system, choose the setup ‘Add a controller’. To use Neat Pad as a Schedular, choose the ‘Add a schedular’ option.

Neat Bar and Neat Pad need to be on the same subnet to be able to find each other and pair together. In most cases, pairing problems occur because the Bar and Pad are not connected to the same subnet (and are unable to send/receive multicast packets between each other). For example, if you have connected your Bar to wired network, but Pad on Wi-Fi network, it is possible they are on two different networks in your company.

Please see Neat’s network and firewall requirements guide for further understanding of this topic.

A quick way to find out if you are in the same network is by finding the IP address and subnet mask of both Neat Pad (through the Pad settings) and Neat Bar (press the reset button once at the back of the Bar). If you are not familiar with IP addressing, please reach out to your Network administrator for confirmation, or email Neat’s technical support team at support@neat.no.

The short answer is no. The Neat Board is a self-sufficient Zoom Room device with touch screen and all the setup can be done directly on your Neat Board, without the need of a Neat Pad. This is unlike a Neat Bar, which requires a Neat Pad to configure it.

However, you have the option to purchase Neat Pad(s), either as a Zoom Room Controller or a Zoom Room Schedular with a Neat Board. For example, you may have a large meeting room and do not want to walk to the Neat Board every time you want to join/leave/mute the meeting and instead would like to have a Neat Pad on a desk closer to your participants. You can then buy a Neat Pad and choose the setup ‘Add a controller’ to use with the Neat Board. Similarly, you can use the Neat Pad as a schedular for your meeting room as well.

All Neat devices run Neat OS, a hardened and secure firmware that is locked to Zoom Room and the Zoom cloud. All management of Neat devices happens in the Zoom portal.

Yes! All Neat devices support Wi-Fi and are compatible with both 2.4 and 5 Ghz networks. Users can choose the Wi-Fi option during the setup process. For more information, please see the article Wi-Fi support on Neat devices.

All Neat devices support Wi-Fi, and are compatible with both 2.4 and 5 Ghz networks. Users can choose the Wi-Fi option during the setup process. For Neat Bar and Neat Pad, the Wi-Fi configuration is done through the Neat Pad during the initial setup and pairing process. For a step-by-step guide on how to configure Wi-Fi on a Bar and Pad, please see the article: How to connect Neat Bar and Neat Pad over Wi-Fi

The Zoom Rooms activation code is in your Zoom portal. If you’ve already added the meeting room to your Zoom account, scroll down to that room name in the Zoom Portal to find your activation code.

For more information on how to sign in to your Zoom Room, please see this article from Zoom: Signing in to Zoom Rooms

The Zoom software and Neat firmware versions for both Neat Bar and Neat Pad can be viewed from the Neat Pad.

On your Neat Pad, navigate to Settings (lower left corner) -> About. The Zoom software version numbers will be displayed on the right (e.g. “5.5.0”). In most circumstances the Neat firmware versions (called “Controller Firmware Version” for the Pad and “Zoom Rooms Firmware Version” for the Bar) will be displayed in a format like “NFA1.20210213.0033”.

To check Neat firmware and serial numbers, go to Settings -> General on your Neat Pad. Next to it, there will be an option called ‘System Settings’. Click on this and enter the Room’s passcode*. Then navigate to Systems Settings -> System -> About -> Neat Pad and Neat Bar serial numbers and firmware versions.  (If you do not see Neat Bar listed here, it is quite likely your Neat Bar and Neat Pad are not paired)

*Note: The room passcode is configured in the Zoom portal. To access it, login to Zoom portal using Administrator’s account and navigate to Room management -> Zoom Rooms-> find your Zoom room and click ‘Edit’ next to its name -> Rooms profile and search for ‘Room Passcode’. By default, this is set to 00000.

No. To ensure that it’s always ready for you to jump into meetings or share content, Neat Pad has been purpose-built as a reliable always-on device. This means that it relies on either PoE (Power over Ethernet) where available or a AC injector (supplied in the box) for power. However, it is able to join both Wi-Fi or wired networks.

Yes. The Neat Pad can be connected to a third-party Zoom Rooms system to replace an iPad and other off the shelf controllers. With Neat Pad as your Zoom Rooms controller you no longer have to worry about individual iOS updates. Its integrated ultrasonic speaker ensures wireless content sharing works every time. And with an upcoming software release, Neat Pad will enable you to manage everything directly from the Zoom Portal.

Turn on Neat Pad and choose ‘Add controller’ to configure Neat Pad as a controller for any Zoom Room. Our setup wizard visually guides you through the simple steps for setup. From Neat Pad, you can sign in to your Zoom account or pair using a Zoom Room activation code. Within minutes you’ll be completely set up and ready for action.

For a step-by-step guide, see the article Neat Pad as a Controller for non-Neat Zoom Rooms

Neat Pad natively runs Zoom Rooms, enabling you to connect to your Zoom meeting via several familiar ways. If someone has already reserved the meeting room, you only have to tap ‘Start meeting’. To find the person you want to meet with or invite someone to meet with you on the fly tap ‘Meet now’. You can even connect to your meeting by tapping ‘Join’, located on the left-hand side of the interface, then by typing in the meeting ID for the meeting you wish to join.

You can find more details about the meeting controls for the Zoom Rooms interface here.

Neat Pad natively runs Zoom Rooms. That means you can tap ‘Start’ to join a meeting, adjust the volume or camera, mute or unmute the audio and video, share content wirelessly, record your meeting, invite participants and a host of other features. For a complete list of Zoom Rooms controller capabilities, visit Zoom.com.

Yes. As a Zoom Rooms customer, you can add scheduling displays to all your meeting rooms, even those that aren’t video enabled. Unlimited scheduling display rooms are included in the purchase of one or more Zoom Rooms licenses. Scheduling displays allow businesses of all sizes to manage meeting room spaces and lets users see availability and book from right outside the room.
For more information on how to configure a Neat Pad as a scheduling display, please read the article Using Neat Pad as a Scheduling Display for Zoom Rooms.

Turn on Neat Pad and choose ‘Add scheduling display’ to configure Neat Pad as a scheduler for any Zoom Room. Our setup wizard visually guides you through the simple steps for both setup and mounting. From Neat Pad, you can sign in to your Zoom account or pair using a Zoom activation code. Within minutes you’ll be completely set up and ready for action.

For a step-by-step guide, please see the article Using Neat Pad as a Scheduling Display for Zoom Rooms.

No. When configured as a scheduling display, Neat Pad doesn’t require a dedicated Zoom Room licence. As long as you’re a Zoom Rooms customer, you can add a scheduling display to all your meeting spaces without any extra licensing fee.

No. Neat Pad connects to your calendaring system through Zoom so that you can reserve a meeting room directly from your calendaring system. However, with Neat Pad configured as a scheduling display, you can also book the room directly from Neat Pad without having to go through your desktop calendaring system.

No. Neat Pad’s built-in microphones leverage Neat Audio Processing which is not supported by third-party Zoom Rooms systems. Neat Pad’s built-in microphones will be supported with all Neat video systems through an upcoming software release.

You can clean the screen of a Neat Board or a Neat Pad with any cleaning agent that is meant for PC screens. The panel consists of glass, so any alcoholic cleaner like isopropyl sanitiser should do the job. For the rest of the product, a soft cloth slightly dampened with water or a mild detergent should work.

Yes. Kensington lock can be added to Neat Pad by attaching the wall adaptor to Neat Pad to secure.

Support, warranty & returns

Neat will provide support for Neat devices running current released software version and the previous released software version.

  • By current released software, we mean software available through both ‘stable’ and ‘preview’ channels. Although, please note that the ‘preview’ channel software should be used for testing purposes only and not for wider production use.
  • By prior released software, we mean the last ‘stable’ software release before the current ‘stable’ was promoted.

If you have opted out of ‘Automatic updates’ on your Neat device (an option available from February 2021 release), you will become responsible for manually upgrading all your Neat devices using the Zoom Room administrator portal.

To ensure you can always get support from Neat’s technical team, please make sure you keep your devices on a supported software release. If you encounter an issue with older software (outside our support policy), when you reach out to us for technical support, we will ask you to upgrade to a supported software release first.

For any questions or concerns, or if you need Neat’s technical team, please email us at support@neat.no.

If you are experiencing issues specific to your Neat device, please reach out to us at support@neat.no. If the issue you are encountering is a Zoom-specific issue, then please reach out to Zoom team (you will need to raise Zoom support ticket with a Zoom administrator’s account).
If in doubt, you can contact us at support@neat.no and we can direct you to the right place!

Neat devices are sold with a 1-year warranty included. We also offer additional 1 or 2 year extended warranties at the time of purchase. Extended warranty prices are listed on neat.no.

View our complete warranty statement here.

For a limited time, Neat has extended our 100% Satisfaction Guarantee to 100 days. This enables you to try the Neat Bar risk free for 3 months. This means you can try the Neat Bar now in your home workspace, and then give it a spin in the meeting room when you head back to the office. If you love it, keep it. If it’s not the right fit, we’ll gladly accept your return and credit you for the full amount of your order, including shipping upon receipt of the returned unit at our warehouse. For more information on Neat’s purchasing or return policies, email orders@neat.no.

Try Neat Bar and Neat Pad risk free for 100 days. If you love it, keep it. If it’s not the right fit, we’ll gladly accept your return and credit you for the full amount of your order, including standard ground shipping upon receipt of the returned unit at our warehouse. For more information on Neat Bar and Neat Pad purchasing or return policy, email orders@neat.no.

We want you to be satisfied with your purchase of Neat Board.  If for some reason it’s not the right fit, just return it within 100 days of purchase.  Neat will gladly accept your return and credit you the amount of your order minus a restocking fee of US$ 1000 which covers packing, transportation, and handling. For more information on Neat Board purchasing or return policy, email orders@neat.no