Neat Pulse - All FAQs
Getting Started
What is Neat Pulse?
Neat Pulse is a full-service cloud offering that gives customers control over their Neat device deployment, along with premium support and extended warranty coverage. Learn more about Neat Pulse here.
What is Neat Pulse platform?
Neat Pulse platform is a centralized cloud software platform that gives IT complete oversight of their Neat deployment. It provides robust management and monitoring capabilities, access to valuable insights to better understand environment conditions and utilization, and it drives unique experiences we provide through Neat devices into spaces where people meet. Neat Pulse platform has been built to build on and can be extended through APIs to other platforms including multi-vendor, multi-asset management and workplace management solutions.
What is a Neat Pulse account?
This is an organization’s dedicated account within the Neat Pulse platform where they enroll, manage and monitor their Neat devices and where they get access Neat Pulse software features available based on their Neat Pulse coverage
Do I have to purchase Neat Pulse when I purchase a Neat device?
No. But we highly recommend subscribing to Neat Pulse Plus or Pro plan for your device to provide access to advanced software features and greater peace of mind to extend the value of your Neat deployment and maximize your investment.
Is Neat Pulse included as part of Neat PEP (Product Evaluation Program) trial?
Yes. Neat Pulse is the heartbeat of a Neat deployment and is included with all PEP trials. During your PEP trial, you will experience all that Neat Pulse has to offer including the ability to try business applications through App Hub and advanced software features only available in our paid Neat Pulse plans.
Plans and Subscriptions
How can I buy Neat Pulse?
Neat Pulse is sold through Neat Channel Partners. Please reach out to your Neat Reseller or find a reseller here.
How is Neat Pulse offered?
Neat Pulse Starter is included with every Neat device at no extra cost. Neat Pulse Plus and Pulse Pro are offered as an annual subscription paid upfront through Neat channel partners and directly from Neat.no.
Neat Pulse Starter
Included with every Neat device at no extra cost.
- Centralized device management and monitoring
- Insights
- Access to Neat App Hub
Neat Pulse Plus
Advanced tools and dedicated support for optimized performance.
- Everything in Pulse Starter
- Advanced software features
- Premium support
- Greater control and confidence in your meeting spaces
Neat Pulse Pro
Complete coverage and peace of mind.
- Everything in Pulse Plus
- Extended hardware warranty
View detailed Neat Pulse Plan options here.
Is access to Neat Pulse included with the purchase of all Neat devices?
Yes. All Neat customers receive access to Neat Pulse Starter at no cost. It is included with the purchase of a Neat device. Neat Pulse Starter gives you access to our powerful Neat Pulse software platform to provide centralized management and monitoring of Neat devices including access to Neat App Hub.
Sign up for Neat Pulse Starter here.
Are there different Neat Pulse plans that unlock advanced features?
Yes. Neat Pulse Plus builds on the Starter plan by unlocking advanced software platform features and adding premium support for enhanced performance and reliability. Neat Pulse Pro includes everything in Plus, with the added benefit of an extended hardware warranty—offering complete peace of mind and protection for your Neat investment.
How can I get access to Neat Pulse Plus and Neat Pulse Pro plans?
Neat Pulse Plus and Pro plans are offered through neat.no or Neat Channel Partners globally. Reach out to your Neat Reseller or find a reseller here.
Can I purchase Neat Pulse Pro for my existing out-of-warranty Neat device?
No. Pulse Pro must be purchased either at the time of purchase or during the 1-year limited manufacturer warranty period.
More information about getting Neat Pulse can be found here: https://neat.no/pulse/?plans
Features and Capabilities
How do I get access to advanced features of the Neat Pulse platform?
Advanced software features of the Neat Pulse platform are available to customers through our Neat Pulse Plus, Neat Pulse Pro and Neat Select subscriptions. All Neat devices enrolled in your Neat Pulse account need to have a license for either Neat Pulse Plus, Neat Pulse Pro or Neat Select to access advanced features. For more information, contact your Neat Sales Manager.
Neat Pulse plan features are found here.
Do all Neat devices in my Neat Pulse account need to be on a paid Neat Pulse plan or Neat Bar BYOD subscription to access advanced software features of the Neat Pulse platform?
Yes. Advanced software features of the Neat Pulse platform are available across your Neat Pulse account. Therefore, all Neat devices enrolled in your Neat Pulse account need to have a Neat Pulse Plus, Neat Pulse Pro or Neat Bar BYOD subscription for access to advanced software features.
Can Neat Pulse provide management and monitoring for 3rd party devices?
No. Neat Pulse has been designed exclusively for Neat devices and is not available for 3rd party devices. Customers with a mix of vendors in their deployment may use the Neat Pulse APIs and a third-party device monitoring platform to get a single pane of glass.
Is there any functionality that is being removed from the Neat Pulse Starter plan?
Yes. Audit logs is a feature that is being removed from Neat Pulse Starter plan. Audit logs and a host of advanced software features will be available through Neat Pulse Plus and Pro paid plans.
Does Neat Pulse platform replace Microsoft Teams admin center (TAC) or Zoom Device Management (ZDM)?
No. Microsoft Teams Admin Center (TAC) and Zoom Device Management (ZDM) are essential tools for configuring and administering the Microsoft Teams Rooms and Zoom Rooms software applications. Neat Pulse complements TAC and ZDM by giving the administrator Neat hardware-specific management features and comprehensive control of not only the meeting room software but also the device.
Why should I use Neat Pulse if my devices run Microsoft Teams Rooms or Zoom Rooms?
In addition to the Pulse Control platform, Neat Pulse maximizes your investment with your Microsoft Teams Rooms and Zoom Rooms by including technical support from Neat experts and extended warranty to ensure a smooth and reliable meeting experience throughout your spaces.
What management and monitoring capabilities does Neat Pulse provide that my customers can’t get with Microsoft Teams Admin Center (TAC) or Zoom Device Management (ZDM)?
Neat Pulse will provide Neat-specific control and monitoring. The ability to change Neat firmware settings, apply settings profiles, secure remote control, view live environmental and room usage data and other functions that are not available via ZDM and TAC for Neat devices, even when devices are not connected to Zoom or Teams. In the future, historical environmental and room usage data will also be provided through Neat Pulse.
Are audit and event logs available in Neat Pulse?
Yes. User action logs and device change logs are captured and stored in Neat Pulse. logs can be exported in a CSV format from the platform by an administrator. Audit and event logs are maintained for a minimum of 90 days.
Do Neat Bar BYOD devices get access to advanced software features of Neat Pulse paid plans?
Yes. Neat Bar BYOD devices get access to all advanced features available as part of the Neat Pulse paid plans provided that any other Neat devices in the customer’s Neat Pulse account are covered with a Neat Pulse (Plus or Pro) paid subscription.
User Management and Access Control
Does Neat Pulse support SAML SSO?
Yes. SAML SSO is supported with Neat Pulse Plus and Pro paid subscriptions.
What Single Sign-on (SSO) integrations does Neat Pulse support?
Neat Pulse offers several user authentication methods. Since Neat Pulse utilizes Azure AD B2C, all customers can use this service to authenticate themselves using their Microsoft or Google identities when logging on (using the OIDC authentication protocol). Neat Pulse also supports user authentication via username and password through the same service.
In addition, customers with all devices covered with Neat Pulse Plus, Pro or Neat Select subscriptions can configure SAML SSO and thus allow user identities to be managed by another IdP, such as Okta. For more information regarding authentication and SSO options, please reach out to your Neat Product Specialist.
How do customers add users to their Neat Pulse account?
Once a Neat Pulse account Owner is authenticated, they can invite additional users to their Neat Pulse account and set them as either Owners or Admins. Owners have access to the entire account, while Admins can only administer endpoints within specified regions and cannot edit profiles, add users, or edit organization settings.
API Access and Integration
What Neat Pulse APIs are available for Neat Pulse?
The Neat Pulse API offers more flexibility and an additional interface to your Neat devices. Using the Management API, you can monitor the health of your deployment, update settings, restart devices, as well as creating enrollment codes, rooms, locations, and regions. The Neat Sense API allows you to access our device sensors and get detailed environmental information about rooms, such as temperature, air quality and people count to make informed decisions to optimize space and device utilization. View more details here: https://api.pulse.neat.no/docs/
Neat Pulse APIs are available to all Neat Pulse Plus and Pro plans.
How can I access Neat Pulse APIs?
Customers on a Neat Pulse Plus or Neat Pulse Pro service plan get full access to Neat Pulse APIs and can generate API keys through the Settings page in your Neat Pulse account. API documentation is available here: https://api.pulse.neat.no/docs/