Neat Bar Generation 2 - All FAQs

Neat Bar Generation 2 – BYOD-only without Neat Pad

Does Neat Bar 2 support BYOD-only without Neat Pad?

Neat has introduced a new BYOD-only mode for Neat Bar 2 that does not require Neat Pad or a paid subscription, providing a more cost-effective option for BYOD-only use cases. This support will be available with Neat OS 25.3 update and ready for shipping beginning June 25, 2025.

Copy link to this answer

Is Neat Bar 2 without Neat Pad (BYOD-only) offered as Neat Bar BYOD?

No. Neat Bar BYOD is a value bundle exclusive to Neat Bar Generation 1. It includes reduced hardware pricing and requires a subscription. Neat Bar 2 is not part of Neat Bar BYOD.

Copy link to this answer

Why isn’t Neat Bar 2 without Neat Pad (BYOD-only) part of Neat Bar BYOD?

With Neat Bar 2, we are taking a simpler, more flexible approach that better aligns with how competitive BYOD solutions are typically sold – offering the device without a required subscription.

Copy link to this answer

Availability and ordering: When will Neat Bar 2 without Neat Pad (BYOD-only) mode be supported and available?

Neat Bar 2 without Neat Pad (BYOD-only) mode will be supported with the 25.3 software release and will be available for shipping starting June 25, 2025.

Copy link to this answer

Setup and deployment: How is Neat Bar 2 set up in BYOD-only mode without Neat Pad?

Set up is done through Neat Pulse. With Neat Pulse Starter, customers can set up the Neat device in BYOD-only mode and access essential management and monitoring capabilities.

Copy link to this answer

Do all Neat Bar 2 units support BYOD-only without Neat Pad?

Yes, if they are running v25.3 or later. However, there are approximately 9,000 units in Neat Bar inventory globally that require a Neat Pad to complete the upgrade to v 25.3. These units cannot be set up in this new configuration without first being upgraded using a Neat Pad.

Copy link to this answer

Can a Neat Bar 2, paired with a Neat Pad, be deployed in BYOD-only mode?

Yes. Neat Bar 2 with Neat Pad can be deployed in BYOD-only mode as part of a standard set up.

Copy link to this answer

What additional functionality is unlocked by pairing Neat Bar 2 with Neat Pad in BYOD-only mode?

Pairing with Neat Pad provides additional device controls, including:

  • Camera and microphone management
  • Volume controls
  • Access to system settings
  • On-screen Neat Pad BYOD cable instructions
  • Remote device control
  • Ability to add Neat Center

Copy link to this answer

How many screens does Neat Bar 2 support when set up as BYOD-only without Neat Pad?

When configured in BYOD-only mode without Neat Pad, Neat Bar 2 supports a single screen. Dual-screen support is available when deployed for Zoom or Microsoft Teams.

Copy link to this answer

What cables are needed to set up and use Neat Bar 2 in BYOD-only without Neat Pad?

A single USB-C cable that supports bi-directional data and power transfer is needed.

Copy link to this answer

Does Neat Bar 2 BYOD-only without Neat Pad require a paid subscription?

No. Customers use Neat Pulse Starter, which is included for device setup, remote management, and monitoring. Paid Neat Pulse Plans (Plus or Pro) can be added for advanced platform features, premium support, and extended warranty coverage.

Copy link to this answer

Is BYOD-only mode without Neat Pad available for Neat Bar Pro?

No. Not at this time. Neat Bar Pro can be deployed in BYOD-only mode by pairing with Neat Pad.

Copy link to this answer

Is a USB-C cable included with a Neat Bar 2 purchase?

No. A USB-C cable is not included with the purchase of Neat Bar 2 at this time.

Copy link to this answer

Do I need Neat Pulse for remote management and monitoring Neat devices in BYOD-only mode?

Yes. Neat Pulse Starter is included with every Neat device purchase. Neat Pulse Plus and Pro plans are optional but recommended for advanced platform features and enhanced support or with Neat Pulse Pro for full coverage, including extended warranty.

Copy link to this answer

How do customers get access to advanced management and monitoring capabilities for Neat devices deployed in BYOD-only mode?

Customers get access to advanced management and monitoring capabilities for Neat devices deployed in BYOD-only mode by subscribing to Neat Pulse Plus or Pro paid plans.

Click here to see the features included in the Neat Pulse Plus and Pro paid plans.

Copy link to this answer

How do customers sign up for Neat Pulse Starter?

Customers sign up for Neat Pulse Starter here.

Copy link to this answer

Neat Bar Generation 2

What 21:9 and 16:9 display resolutions are supported for Neat Bar Pro & Neat Bar Gen 2?

Neat Bar Pro and Neat Bar Gen 2 support and have been tested with the following 21:9 and 16:9 resolutions:

21:9 (Ultrawide) Resolutions:

3840×1600 @ 60Hz

3440×1440 @ 60Hz (CVT-RB, old)

3440×1440 @ 60Hz (CVT, new)

2560×1080 @ 60Hz

16:9 (Standard) Resolutions:

3840×2160 @ 60Hz

3840×2160 @ 30Hz

1920×1080 @ 60Hz

What if my display has a different resolution?

If your display uses a resolution other than those listed above, we recommend working with the TV or screen manufacturer to adjust the settings to a compatible resolution.

For further assistance, please refer to your display’s user manual or contact the manufacturer for resolution compatibility guidance.

Copy link to this answer

Why are we introducing Neat Bar 2?

As technology advances and use cases across spaces evolve, Neat’s commitment to designing uncompromisingly simple devices that enable exceptional communication experiences continues. Neat Bar 2 leverages advancements in applying hardware technology to deliver even better video and audio capabilities and further expand experiences across meeting spaces through Neat’s AI solutions.

Copy link to this answer

What makes Neat Bar 2 unique?

Neat Bar 2 is a simple yet highly capable video device that delivers next-generation audio and video quality to Zoom or Microsoft Teams meeting spaces.

Neat Bar 2 seamlessly blends in with any interior style and incorporates a highly sophisticated mic and speaker array, camera, sensors, integrated power supply and lightning-fast video processing. It gives you everything and more in a meeting room device minus the complexity or clutter of running cables across the room.

Copy link to this answer

What are the differences between Neat Bar 2 and Neat Bar?

Neat Bar 2 is built on our latest collaboration platform offering an upgraded video and audio quality experience from Neat Bar in an even slimmer form factor. It also includes:

  • More powerful CPU to support future generations of Android and enhanced meeting feature updates
  • Upgraded 50MP camera with dynamic speaker focus
  • USB-C screen share in addition to HDMI share
  • HDMI outputs that support higher resolution (dual 4K screens vs single)
  • Simplified single cable for BYOD with USB-C
  • 4 tracking mics for voice tracking

Copy link to this answer

What is included in the Neat Bar 2 box?

Neat Bar 2 video device
HDMI cable (6.5 feet / 2 meters)
Ethernet cable (9.8 feet / 3 meters)
Power cable (9.8 feet / 3 meters)
Mount adapter, wall mount, table stand, snap-on mount
2 mm hex key for the mount adapter

Copy link to this answer

What mounts ship with Neat Bar 2?

Neat Bar 2 ships with a mount adapter, wall mount, table stand, snap-on mount.

A screen mount with VESA interface (up to 600 mm width) is optional and can be purchased separately. Additionally, an extension kit can be purchased to increase the width to 800 mm.

Copy link to this answer

What is the camera range of Neat Bar 2?

Neat Bar 2 has a 50MP sensor with a capture resolution of 12.5MP and default supports up to 4x digital zoom. The 113 degrees horizontal field of view allows flexible zooming and framing of people throughout your meeting room.

Copy link to this answer

Does Neat Bar 2 have a privacy shutter?

No. There is no privacy shutter on Neat Bar 2.

Copy link to this answer

Does Neat Bar 2 have an LED status indicator light?

Yes. Neat Bar 2 will show a LED indicating ongoing use.

Copy link to this answer

What environmental sensors are in Neat Bar 2?

Neat Bar 2 provides real-time sensors that track the number of people in a room and monitor noise and lighting conditions. Neat Bar 2 pairs with Neat Pad as Controller. Neat Pad provides real-time sensors that monitor air quality, temperature and humidity. All of this useful data is accessible to IT administrators from the Neat Pulse platform where Neat Bar 2 is managed and monitored in a centralized and secure way.

Copy link to this answer

Is Neat Bar 2 compatible with VESA mounting?

Yes. A screen mount with VESA compatibility up to 600 mm width is sold separately.

An additional extension kit will extend the screen mount to 800 mm width.

Copy link to this answer

Is Neat Bar 2 compatible with Neat Bar mounts?

Yes. By replacing the mount adapter from Neat Bar with the new mount adapter of Neat Bar 2, the mounts from Neat Bar can be reused.

Copy link to this answer

Where do I find product specifications for Neat Bar 2?

Specifications for Neat Bar 2 can be found here.

Copy link to this answer

What operating system runs on Neat Bar 2?

Like all Neat devices, Neat Bar 2 runs NeatOS which is based on Android. Neat Bar 2 will support Android versions beyond Android 10 similar to Neat Bar Pro, Neat Board 50, Neat Pad, Neat Frame and Neat Center.

Copy link to this answer

Will Neat Bar 2 support both Microsoft Teams Rooms and Zoom Rooms?

Yes, all Neat video devices support Zoom Rooms and Microsoft Teams Rooms.

Copy link to this answer

What spaces and scenarios suit Neat Bar 2 best?

Neat Bar 2 will fit the same range of spaces as Neat Bar.

It is made to support spaces that are up to 16 ft / 5 meter.

Copy link to this answer

Is Neat Bar 2 certified for Microsoft Teams and Zoom?

Neat Bar 2 is certified for Microsoft Teams. Zoom certification is pending. We will update Zoom certification status when available.

Copy link to this answer

What are the dimensions of Neat Bar 2?

25.59 in (650 mm)
2.76 in (70 mm)
2.76 in (70 mm)
Weight: 3.75 pounds (1.7 kg)
Shipping weight including accessories and box: 9.92 pounds (4,5 kg)

Copy link to this answer

How many displays are supported with Neat Bar 2?

Neat Bar 2 has two HDMI outputs and can support up to two displays with 4kp60.

Copy link to this answer

What is the estimated range for audio pickup/coverage for Neat Center?

For most scenarios, Neat Center will provide high-quality audio up to 16.4 feet/5 meters distance in all directions. Neat Center will be closer to people, picking up everyone around the table at high fidelity. With 16x mic in a circular array, beams can be formed in any direction.

Copy link to this answer

How many frames does Neat Symmetry support with Neat Bar 2?

Neat Symmetry supports 8 frames on Neat Bar 2 as our AI understands where people are in the room and either select one per frame or combine people if they are close.

Copy link to this answer

Can Neat Bar 2 be used together with Neat Center?

Yes, Neat Bar 2 supports Neat Center.

Copy link to this answer

How does BYOD work with Neat Bar 2?

Neat Bar 2 provides BYOD through USB-C, so there is only one cable to connect.

Copy link to this answer